Gibbs Gillespie - Uxbridge Reviews 

61
TrustScore 2.5 out of 5

2.4

268-270 High Street, UB8 1LQ Uxbridge, GB


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Rated 4 out of 5 stars

My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with... See more

Company replied

Rated 5 out of 5 stars

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) wha... See more

Rated 5 out of 5 stars

We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any oth... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to Davina Cole! I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks t... See more


Company details

  1. Real Estate Agency
  2. Property Maintenance
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Surveyor

About Gibbs Gillespie - Uxbridge

Written by the company

Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.

Book a FREE valuation

Written by the company


Contact info

  • 268-270 High Street, UB8 1LQ, Uxbridge, United Kingdom

2.4

Poor

TrustScore 2.5 out of 5

61 reviews

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2.4

All reviews

(61)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Jordan from the Uxbridge Branch was…

Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.

September 7, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Dawn,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

We had a issue with our boiler and no…

We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises..

I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.

August 26, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Manjula Mallysetty,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care!

Many thanks, Property Management

Rated 5 out of 5 stars

Great PM staff

Was really pleased with Kirsty Hunt and how she handled our reported issues.
She constantly checked on the status of the issues and kept me up to date, I really appreciate her diligence.

August 30, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Sales Manager JH and Team

JH and his team at Uxbridge attracted three offers for our property within a single open day showing, they meticulously tracked every aspect of the sale with urgency, detail and professionalism. I had the property professionally and independently valued by Chartered surveyors so was pleasantly surprised when Gibbs closed the sale 30% above the valuation during what developed into an unsettled market.
Thank you for outperforming our best expectations.

August 19, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Dealt with my maintenance issue…

Dealt with my maintenance issue promptly and professionally. Excellent service.
Thanks a satisfied tenant

August 17, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Paul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

We had very good experience with Gibbs…

We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any other state agents. Kasia Zelazko was also very nice and friendly in replying to our queries and coordinating. If you are looking for helpful, friendly and professional estate agents then look no further as Gibbs Gillespie's will look after you well.

August 9, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Sandeep,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent estate agents

Excellent estate agents , helpful and honest and gave good advice

August 5, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Martin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Jordan from Gibbs Gillespie gave us the…

Jordan from Gibbs Gillespie gave us the confidence we had chosen the right Estate Agents to handle our sale from beginning to end.

August 4, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Terry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Gibbs Gillespie Uxbridge is one the best Real Estate Agents.

Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.

August 2, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management

Rated 5 out of 5 stars

A Job Well Done

I just wanna say Thank You for a job well done and I wanna thank Joe Hill for dealing with my flat and giving me all the help that he could to sell my property. I wouldn't have done it without his help and I will definitely contact him again in the future. It was a pleasure doing business with Gibbs Gillespie. Well done guys👏🏼👏🏼👏🏼

July 30, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Cez,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I am very satisfied with the service…

I am very satisfied with the service received and big thanks to sell manager David and moving Manager Kasha for their dedicated service all the way.

July 26, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Omar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 1 out of 5 stars

Selling house

Selling house, no issue but after sale service non existent. Gibbs Gillespie, Uxbridge was uncommunicative, seldom returning phones calls and replying to emails and offered little to no assistance throughout the sale process. I was so frustrated that I went into the branch after over 6 months, still trying to get the sale through, whereupon I was advised that to get action I should contact both my buyer and their solicitors direct to speed the process along. And for this, I still had to pay nearly 1% to Gibbs for the privilege! Absolutely appalling service or lack of. Cannot recommend.

July 4, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Ed Dd,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great move manager

Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.

July 1, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Hi

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Efficient service

Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie

June 18, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Mrs Fines,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I would recommend Gibbs Gillespie with…

I would recommend Gibbs Gillespie with confidence.
My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.

May 4, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Sheila,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent from start to finish

There isn’t enough space here to convey how much I’ve appreciated Joe having my back over the course of the last 6 months. This was an emotional sale for us given that it involved the family home that I grew up in. It was preceded by my mother having a stroke and subsequently passing away. There was a point where I needed to apply the brakes due to being overwhelmed. Joe contacted anyone that needed to be informed (lifetime legal, the photographer etc). I didn’t have to respond to anyone or anything until I contacted him with the green light. The process can feel very much like marching through the legal steps required. This was so much more and I’m so grateful.
Communication was consistently excellent and Gibbs Gillespie were totally up front and honest from day one. We had approached another local agent beforehand who had a vastly different approach so it was a relief to find them.
Thank you once again Joe.

April 26, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Sharon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent

Friendly, approachable, professional. Kept us informed every step of the way. Would highly recommend.

February 17, 2022
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

We appreciate your positive review about your recent experience with us!

Rated 5 out of 5 stars

Rent - Uxbridge branch GG

After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.

December 21, 2021
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Zeljka ,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

The review is for the Uxbridge branch

The review is for the Uxbridge branch. Horrible experience and will stay a mile away. My sister and my mom went to view a house for purchase. We then put an offer on the house (20k lower than the asking price which was reasonable given that it had one toilet/bathroom for three bedroom property). I then called to follow up our offer. Spoke to Josh who was rude and arrogant and quite frankly lacked telephone manner. I then called again to talk to the manager, Joe was polite and pleasant to speak to, he told me that he will look into my complaint and will come back to me. Two hours later we received an email rejecting our offer and in the email we were told they will be offering the property to somebody else. I'm not against the idea of offering the property to a higher bidder but there is no place for being completely rude and arrogant and belittling people. I was disgusted by Josh’s manners but worst Joe did not even have the decency to call me back. What a customer service, I would hate to be the client selling the property.

November 29, 2021
Unprompted review
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Reply from Gibbs Gillespie - Uxbridge

Dear Abdi
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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