Giftalicious.co.uk Reviews 

70
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered the medium size to send as a get well gift, it was delivered in very good time, seeing as I paid the extra amount for a faster delivery. The person I sent it to was very pleased with it. The... See more

Rated 1 out of 5 stars

Order placed on 30 June for delivery on the 3rd July for a birthday gift on the 4th July. Acknowledged & confirmed immediately by Giftalicous, Evri where expecting the order same day, but has only ju... See more

Company replied

Rated 1 out of 5 stars

Beware what you think you're buying. False advertising. Using my photographs from my business with my business name and logo stickers on! The sweetcones images are mine. Tried contacting them multiple... See more

Rated 5 out of 5 stars

I sent a box of fruit to my neighbour who had just had an operation on his shoulder. He sent WhatsApp message thanking me. I did not see his gift but he seemed pleased with it. Prompt delivery. R... See more

Company details

  1. Gift Shop

Written by the company

We hand pack hampers and gifts with free delivery across the UK.


Contact info

3.4

Average

TrustScore 3.5 out of 5

70 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(70)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Fruit on line

Very, very disappointed with the quality of the products (fruit) the delivery was poor and late.This fruit box was sent as a present the recipient had to pay £5 excess postage!!
The replacement basket offered seemed to have been made up with the days leftovers
Very disappointing.

January 9, 2024
Giftalicious.co.uk logo

Reply from Giftalicious.co.uk

Hello

Thank you for your feedback for your order placed in January 2024. We regret that we failed to meet your expectations and as agreed, a refund was actioned to you in this instance.

Kind regards,
Emma
Giftalicious Team

Rated 5 out of 5 stars

My sister❤️ sent me a beautiful hamper…

My sister❤️ sent me a beautiful hamper for Eid and was blown away! Beautifully wrapped and so much variety. It came with a lovely printed card too! Very impressed!!

April 6, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feed-back which is greatly appreciated.

Kind regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

Have been trying to call there customer…

Have been trying to call there customer services in regards to my order which I didn't receive, tried calling for the past few days haven't even got through, I wouldn't give them one star

March 23, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback and for confirming your order number. We apologise for the delay incompletion of your order and for any inconvenience caused by this. We note from the customer service email screens, that they are corresponding with you, and we trust this issue will be expediently resolved.

Kind regards,
Linda
Giftalicious Team

Rated 1 out of 5 stars

Wish I read this before

Wish I read this before. I ordered the halal hamper for £94 and opted for 1-2 days. No update no replies to my emails or calls. Really upset and annoyed at myself for trusting a website like this.

Update: so after sever emails and calls I finally received my hamper today. I wish I could add pictures here. ( if anyone know how to let me know please) I opted for halal candecious JUMBO hamper. The date box has only 9 dates, so you can imagine!! same with the other boxes they are so small. Candy cones is not included. All the products are so cheap quality and anyone can buy them under £35. PLEASE DO NOT BUY FROM THEM. You will waste your time and money. Really sad people scammed you like this during RAMADAN.

April 2, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback and order details. We note that you are in communication with our customer service team, who will assist accordingly.

Kind regards,
Linda
Giftalicious Team

Rated 1 out of 5 stars

Don't order from these people

Don't order from these people! They advertise one thing and then send you a cheap version and then nevr get back to you call them they just fob you off by saying they will escalate it will take this amount of time kid you not I caller 10+ times eventually had to give up as it was getting ridiculous paid a lot of money for the box to be cardboard not woven not everything in the box and it to be leaking everywhere rubbish products and services. They say they will call you back they never do. Also they go round deleting reviews from website so you can't even get proper customer feedback

March 29, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback and for the concerns voiced.

We would truly like to the opportunity to resolve any issues with you, and kindly request confirmation of your order number or request that you contact us directly through the Giftalicious website.

We look forward to your response.

Kind regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

Do not order from this cheap company

I ordered from this company thinking they are genuine and will provide professional service. I am absolutely ashamed in sending this hamper to my friend and her family. Firstly it arrived after Eid, even though I have selected a specific delivery service and paid extra for it, it did not arrive on time and two dates late. Secondly once it arrived, it was as if a child put it together, it was very badly presented and looked very cheap.
Finally the barfi was stale and most likely out of date, I got very bad review from my guest and feel deeply ashamed for sending this hamper. I tried to contact them and after 45 minutes of being on hold I hanged up. I will be reporting them as I have consumer rights. This doesn't even deserve one star.
I can provide a picture of how it arrived

July 28, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello,

Thank you for your feedback, based on an order placed with us in April 2023. We are happy to advise that both our products and service have greatly improved since your order was placed, and we continue to make improvements to ensure complete customer satisfaction.

Regards
Sam
Giftalicious.co.uk

Rated 5 out of 5 stars

Excellent gift

Great place to order hampers
I ordered the large fruit hamper

March 5, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback, which is greatly appreciated.

Kind regards,
Linda
Giftalicious Team

Rated 5 out of 5 stars

I’m so shocked with how quick the…

I’m so shocked with how quick the delivery was. I’ve never had this quick or a delivery from any other company before wow. May Allah bless you and your business thank you!! I highly recommend :)

March 13, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback, which is gratefully appreciated.

Kind regards,
Anna
Giftalicious Team

Rated 3 out of 5 stars

Issue resolved

Giftalicious reached out and resolved the issue.

January 11, 2024
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback.

We are pleased that we were able to resolve the issue and thank you for allowing us the opportunity to do this.

Kind regards,
Emma
Giftalicious Team

Rated 5 out of 5 stars

Just wow never expected the hampers to…

Just wow never expected the hampers to be so lovely, well put together and a fab service, will definitely use again! 5 star all the way :) I’ve literally just seen the reviews and shocked as the service I received was totally different. And can’t fault it x

December 10, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback which is greatly appreciated.

Kind regards,
Sam
Giftalicious Team

Rated 1 out of 5 stars

Resolved

I have ordered a gift to my friend with the 1-2 delivery option. However, I cannot open the website it says “safari can’t open the page because the server can’t be found”. I’ve emailed them but nothing. Shame on you to use Islam with your disgrace. What you’re doing is haram and hope you won’t enjoy it! Always read the comments before buying anything online don’t make the same mistake as I did!

UPDATE: It was a gift order and arrived 4 days after not 1-2days delivery. My friend said taste was good there were dates too. I have asked for refund after 2 days of order from my bank. However 2 days later it arrived to my friend's house. So thank you at least it arrived. Hope you'll improve the business in the future.

November 16, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your review.

Kindly check your spam/trash folder for a number of emails from ourselves and delivery updates from the carrier. Alternatively kindly contact us via the Giftalicious website and a member of the team will respond as soon as possible.

Kind regards,
Emma
Giftalicious Team

Rated 4 out of 5 stars

Very good service

Very good service , very efficient

June 19, 2023
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Reply from Giftalicious.co.uk

Hello
Thank you for your feedback which is greatly appreciated.
Kind regards,
Emma
Giftalicious Team

Rated 5 out of 5 stars

Great product

Great product, value for money, packaged well, arrived promptly. What more do you need, would definitely use again

June 8, 2023
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Reply from Giftalicious.co.uk

Hello

Thank you for your order review and your positive comments with regards to your ordering experience with Giftalicious. We look forward to your future orders with us.

Kind regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

I paid for next day delivery I was…

I paid for next day delivery I was waiting around for 2 days apparently they tried to deliver it and” no one was in” I had to go pick it up my self from the local postal office, when I finally got them it was stale. I tired to get a refund but I was ignored. very disappointed and I will not be ordering from here again.

June 6, 2023
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Reply from Giftalicious.co.uk

Hello

Thank you again for your review.

We really would like to resolve this issue with you and would confirm that we have attempted to contact you without success. Kindly use the contact form on the website to email us directly, quoting your order number, and we will investigate and respond accordingly, alternatively kindly check your spam/trash folder in-case our emails have not been received.

We look forward to your response.

Kind regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

Do not waste your money!

Wish I had checked the reviews before purchasing. Dishonest, unreliable and bad quality. Do not waste your money. I'm never ordering from giftalicious again.

May 4, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello,

Thank you for your feedback which is very much appreciated. We are sorry to hear that you were displeased with your recent order.

If you wish to contact us with more information, we will try our best to assist further.

Regards
Sam
Giftalicious.co.uk

Rated 5 out of 5 stars

The person the gift was for she…

The person the gift was for she honestly loved it so much. Thank You so much I will definitely be ordering more in the future

June 26, 2023
Unprompted review
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Reply from Giftalicious.co.uk

Hello

Thank you for your feedback, it is great to hear that your receipient was pleased with the item received. We look forward to your future orders with us.

Regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

Con Artists!

I ordered their Jumbo halal hamper for my sisters birthday. What they sent was nothing like what the images and description were on the website. The hamper looked half empty, the packs were a lot smaller and they'd apparently swapped stuff out for cheaper alternatives. I initially assumed they must have sent us the wrong hamper (maybe the medium hamper rather than the jumbo hamper) but when I complained, I was told to read the small print. I wasn't even asking for a refund, I just wanted them to send the product that I'd ordered. These guys are a joke! DO NOT ORDER FROM THEM!!!
UPDATE: 16th June 2023 - I posted a link to the Trustpilot reviews page to the Giftalicious Facebook and Instagram pages and suddenly found myself blocked from their profiles. I guess they don't want prospective buyers from finding out just howmany people they've conned?

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

Long arrival time

Ordered a hamper. Has taken over a week to arrive.
Spoke to customer service as it was stated 3-5 days delivery. We contacted them and they gave us a rude response stating it’s 3-5 days after the order is processed.
Not happy with service

May 25, 2023
Unprompted review
Giftalicious.co.uk logo

Reply from Giftalicious.co.uk

Hello

Thank you for your review which is very much appreciated.

We apologise for any confusion with regards to delivery timescales as detailed on the website, we are actively monitoring and updating the website to ensure that all information is concise and clear, and implementing active tracking for all orders.

With regards to your interaction with the telephone support team, we are most concerned to hear that their response was rude, this will be addressed with the team manager to ensure that all staff convey information in a polite and clear manner.

Again we thank you for your feedback, which will enable us to make changes were needed.

Kind regards,
Emma
Giftalicious Team

Rated 1 out of 5 stars

Wish I read the reviews before…

Wish I read the reviews before ordering!
Website is created to a high quality so you are easily fooled.
NUMBER doesn’t work. And they don’t reply to emails when you tell them items are missing from the order.
Really sad that they advertise as halal/Muslim business yet so dishonest. You’d expect better.

April 20, 2023
Unprompted review

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