I ordered the medium size to send as a get well gift, it was delivered in very good time, seeing as I paid the extra amount for a faster delivery. The person I sent it to was very pleased with it. The... See more
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See what reviewers are saying
Order placed on 30 June for delivery on the 3rd July for a birthday gift on the 4th July. Acknowledged & confirmed immediately by Giftalicous, Evri where expecting the order same day, but has only ju... See more
Company replied
Beware what you think you're buying. False advertising. Using my photographs from my business with my business name and logo stickers on! The sweetcones images are mine. Tried contacting them multiple... See more
I sent a box of fruit to my neighbour who had just had an operation on his shoulder. He sent WhatsApp message thanking me. I did not see his gift but he seemed pleased with it. Prompt delivery. R... See more
Company details
Written by the company
We hand pack hampers and gifts with free delivery across the UK.
Contact info
28 George Street, B12 9RG, Birmingham, United Kingdom
- sales@giftalicious.co.uk
- www.giftalicious.co.uk
3.4
Average
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID
I am incredibly sad for my friend who spent £50 to send me a hamper from here.
It does not look like the website at all!
It comes in a cheap plastic box, covered in plastic and not in a wicker like as advertised.
All of the products do NOT have ingredient lists, best before dates etc. They have been chucked in a box and cellotaped shut, with cheap stickers covering the actual brand names.
The phone number also doesn't work.
The luxury barfi is also stamped with a brand name. Upon googling it comes up as a wholesale fudge from Amazon.
There is also a penny sweet in the box! How is that luxury barfi??
The registered company name and vat registration is also of a furniture company based in Birmingham.
April 19, 2023
Unprompted review
Reply from Giftalicious.co.uk
Hello,
Thank you for your feedback which is much very much appreciated. We are very sorry to hear that you were displeased with your recent order, and for any issues in contacting us.
If you wish to contact us using the form below, we will fully review your order details and hopefully address your concerns and rectify were we have fallen short in this instance: https://giftalicious.co.uk/contact
We again thank you for your feedback and look forward to your further contact on this.
Regards
Sam
Giftalicious.co.uk
Reply from Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
If you wish to contact us with more information, we will try our best to assist further.
Regards
Sam
Giftalicious.co.uk
SCAM, false advertising
Fake advertising, ordered one thing and got something completely not worth what i paid for and delayed delivery.
April 5, 2023
Unprompted review
Reply from Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected. Hopefully this will clarify the exact contents for furture orders.
Ramadan is a peak season therefore we suspend our Next Day Deliveries during this month as specified on the delivery page. Deliveries during peak seasons can take 24-48 hours for expedited delivery. We apologise if this was not communicated effectively to you.
Regards
Sam
Giftalicious.co.uk
Absolutely fraud website
Absolutely fraud website. Please be aware and don't order.
They don't deliver what we've ordered! It's not worth wasting soo much money for nothing and if you're lucky enough to receive the hamper its not capable of gifting to your friends, feels like they have thrown everything in purposely. What a scam website!
March 25, 2023
Unprompted review
Reply from Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected.
Hopefully this will clarify the contents for future orders.
Regards
Sam
Giftalicious.co.uk
I ordered this £44.99 hamper Rubbish
My daughter recieved the hamper this morning very very disappointed all cheap stuff and also stuff missing no baklava no replacement instead of drink the hamper is not even worth £10 it's a scam website
March 26, 2023
Unprompted review
Reply from Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with the hamper you received.
I have checked your order, and it seems that you specifically requested for some items to be removed from the hamper, one of which was the non-alcoholic wine. Without these items in the hamper, we agree that the hamper can look less good for value.
We try to design each hamper to ensure it looks full on arrival, and when items are removed or substituted, they can look empty.
Regards
Sam
Giftalicious.co.uk
0 stars
Really upset with this company! they don’t even deserve 1 star. Ordered nearly a week ago first class and have no received anything and customer service advisors are unhelpful and don’t even reply. Do not order from here. Scam
March 31, 2023
Unprompted review
Reply from Giftalicious.co.uk
Dear Zee,
I'm extremely sorry to hear that you have not yet received your order. Ramadan is a very busy period for us and the updated delivery timescales are available on our website here: https://giftalicious.co.uk/delivery
1st class delivery will mean that once your order is dispatched, we will send it on the service you have requested. However dispatch times have unfortunately been a little longer than anticipated this Ramadan.
We look forward to your order arriving very soon, and apologise for the short delay.
Kind regards
Emma
Customer Care Advisor
I am such a fool who didn’t read the…
I am such a fool who didn’t read the reviews before purchase. I received my order 5 days later and it’s absolutely horrendous experience. They sent me in £20 10 dates which doesn’t look like on their Giftalicious website. Whole nuts stuck in dates and some are running around in the extremely cheap box. Big Fraud they are. Please be aware of them. No one is picking my phone on Giftalicious customer service. ❌❌
March 31, 2023
Unprompted review
Reply from Giftalicious.co.uk
Dear Amara,
Thank you for your feedback. The Date Boxes were a new line this Ramadan and we are still tweaking their packaging and presentation. We sincerely apologise if the product fell short of expectations, and hope you will allow us to rectify this for you with a replacement or refund.
Please kindly reach out to us using the form below, and we will be happy to assist: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
Avoid at all cost!
Do not order from here!
The items do not look like the pictures. I received box mithai all same, no variety, one cheap type and they also forgot to send the box of jalebi, so they forgot one whole entire item.
Customer service is so poor, no help. Please stay away
Re-edited following companies response: The company responded on here, stating I need to contact them to rectify the issue, have already done this, I think they just want to look good on this platform… in return looking worse! They keep saying someone looking into this, and I get no conclusion.
March 24, 2023
Unprompted review
Reply from Giftalicious.co.uk
Dear Farhana,
Thank you for your feedback. We apologise for any inconvenience caused, and would like the opportunity to rectify this issue for you. We have since improved the Jalebi hamper considerably and would love to send you a replacement to try.
Please kindly email us using the form below, and we will be happy to assist: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
If there was zero stars I would give…
If there was zero stars I would give that. Terrible customer service. They do not respond. The item does not look anything like the photograph. Do not order.
March 27, 2023
Unprompted review
Reply from Giftalicious.co.uk
Dear SOT,
Thank you for your feedback and I am sorry to hear you have been dissatisfied with your purchase. We have recently improved a number of hampers to ensure they look exactly like the pictures on our website, and we have tweaked the images and descriptions on our website to ensure the items we send, look exactly like what is pictured.
We would love the opportunity to resolve this for you, by sending a replacement. Please kindly drop us an email using the form below, and we will be happy to assist further: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
ordered an item 10 days ago and paid…
ordered an item 10 days ago and paid for first class delivery, nothing yet received, didn't answer emails/telephone calls and left me out of pocket. Beware this is a rogue company!
March 14, 2023
Unprompted review
Reply from Giftalicious.co.uk
Dear Dila,
I'm extremely sorry to hear that you have not yet received your order. Ramadan is a very busy period for us and the updated delivery timescales are available on our website here: https://giftalicious.co.uk/delivery
1st class delivery will mean that once your order is dispatched, we will send it on the service you have requested. However dispatch times have unfortunately been a little longer than anticipated this Ramadan.
We look forward to your order arriving very soon, and apologise for the short delay.
Kind regards
Emma
Customer Care Advisor
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