Gift Moments Reviews 

292
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Just want to say a massive thank you to. I ordered a plague for my gran for going on a trip I can’t cancel which means I’d miss my funeral. I really needed it before I went away, I paid extra to get e... See more

Rated 1 out of 5 stars

First off the product was great. My issue is that despite entering my correct address on the order (I double checked to make sure) it was addressed to another house on my street on the postage label.... See more

Rated 5 out of 5 stars

Great speedy service I placed an order after my grandad passed away for a solar light memorial personalised item. It came 2 days prior to his funeral and also arrived 1 week earlier than expected it... See more

Rated 5 out of 5 stars

These baubles are absolutely wonderful. They are also the best price! I searched!! I ordered a variety of baubles all with different engravings, odd words and weird spellings and they all came back... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Greeting Card Shop
  4. Soccer Store

Written by the company

Established in 2012, Gift Moments is a family run business dedicated to helping you find the best personalised gifts. We are an online retailer based in Worcestershire that offer a vast range of personalised gifts to suit any occasion. Whether is finding that extra special Birthday present, congratulating the newlyweds or marking a significant milestone you are sure to find the perfect and not to mention a unique gift that can be treasured for years to come. All of our gifts are made to the highest quality yet affordable! We strive to go that extra mile in providing excellent customer service to give you a happy shopping experience so you want to come back time and time again. So if you have any questions or feedback please do not hesitate to ask us at sales@giftmoments.co.uk.or


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

292 reviews

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No recent history of asking for reviews

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4.4

All reviews

(292)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not received order

September 29, 2020
Unprompted review
Gift Moments logo

Reply from Gift Moments

Hi,

Thank you for your review.

As mentioned in our email yesterday some delays are occurring with deliveries due to the current situation and we do apologise (tracking reference number provided), we kindly asked if you could please allow the 10 working days from dispatch for delivery and if your order has not arrived to please let us know so we can esculate this for a replacement or refund.

All the best,
Gift Moments

Rated 5 out of 5 stars

Lovely gifts

Ordered these before and they are lovely as personalised gifts

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing product exactly

Amazing product exactly. How I wanted and they kept doing the design until it suited my needs instead of just sending it out. Will defo order again and the delivery was super fast amazing company.

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

pleasant gift

a very nice anniversary gift for daughter and son-in-law, both
very grateful for the memorable keepsake
Excellent delivery service and customer communication.

August 15, 2020
Unprompted review
Rated 1 out of 5 stars

I am sorry made a mistake please delete review

I was very disappointed with the unicorn personalized pencils I Bought for my granddaughter they printed her name wrong on the box and pencils , I sent the pencils back to amend but no acknowledgement they received them or if they are amending them

August 11, 2020
Unprompted review
Gift Moments logo

Reply from Gift Moments

Thank you for getting back to us and amending the title, we kindly ask if you could please amend the review to reflect our service or to please delete the review.

** Confirmed this review has been left in error, not a review of our business**

Previous reply -

Hi,

Thank you for your review.

Please could you contact us with your order number for the personalised unicorn pencils so we can discuss this matter further and rectify any issues you may have.

We only have one previous order on our system from yourself which is not for personalised unicorn pencils and we would like to rectify this issue asap for you.

All the best,
Gift Moments

Rated 5 out of 5 stars

Great service and Product

Easy ordering online. I had a question prior to ordering and online chat was quickly to respond. And my order arrived within a few days , so well within the estimated dates. And the Personalised sofa tray really pleased the recipient. I would definitely use again.

August 5, 2020
Unprompted review
Rated 1 out of 5 stars

I have received two watches and both do…

I have received two watches and both do not work I have asked for a full refund

July 9, 2020
Unprompted review
Gift Moments logo

Reply from Gift Moments

Thank you for returning the watches for a closer inspection.

Please accept our apologies that the watches arrived faulty, a full refund has been issued.

Gift Moments

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