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GiftRound Reviews 373

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use for setting up and managing collections, highlighting the straightforward process for contributions and message sharing. Many appreciate the excellent customer service, noting quick, helpful, and human responses to their inquiries. The product itself, including the variety of gift options and the ability to personalize messages, is also highly valued. However, some people were dissatisfied with certain aspects, such as occasional difficulties with donations or printing vouchers. A few users also mentioned issues with the new platform, like the inability to split funds for multiple gifts or the lack of diverse font options for messages.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding the platform easy to set up,... See more

Product

Consumers find the product to be positive, highlighting its ease of use for setting up collections and... See more

Website

People report positive experiences with the website, highlighting its ease of use and navigation. Reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's helpfulness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting prompt replies and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Setting up the GiftRound was so quick and easy. With people in the office at different times and hybrid working the days of passing a card and collection around the office are long gone, so this is... See more

Company replied

Rated 5 out of 5 stars

This is a great idea especially now that most office staff are hybrid workers. Using GiftRound it shows colleagues that even though you don't see them as much as before you still remember the big date... See more

Company replied

Rated 5 out of 5 stars

Online only - super easy to use 100% of donations are available through a massive range of vouchers, and you can choose different vouchers, you don't have to spend them all on one thing. Used them a l... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, clear instructions, good help pages but the real clincher is the customer service. When we ran into a problem (created by the voucher recipient rather than the giftround people),... See more

Company replied


Company details

  1. Payment Service
  2. Gift Shop
  3. Greeting Card Shop

About GiftRound

Written by the company

All gift, no fees. Just simple, fair, joyful group gifting with GiftRound.

Organising a group gift used to mean chasing people for cash, juggling bank details and trying to keep track of who’d contributed. GiftRound was created to change that. We’re a UK-based online platform that makes it easy for friends, families, colleagues and school communities to come together, collect for a gift and celebrate someone special – without any of the hassle.

With GiftRound, you can set up a collection in minutes, share a secure link and watch the messages and contributions roll in. Contributors don’t need an account or an app – they can chip in quickly, leave a personal message and even add a photo or GIF, all in a few clicks. Every collection includes a free online group card that can be downloaded as a PDF, so the recipient can keep all those kind words forever.

When it’s time to spend the collection, the recipient receives a GiftRound FlexCard which can be used at 95+ well-loved UK retailers, including M&S, John Lewis, Currys and more. And when we say free, we really mean it: there are no set-up charges, no transaction fees and no sneaky “service” tips. Every penny goes to the person you’re celebrating. GiftRound is funded through small commissions from retail partners – never from your generosity.

Whether you’re organising a retirement gift, a teacher thank you, a new baby collection or a big team send-off, GiftRound helps you celebrate together and show you care – with zero hassle and all heart.

Visit GiftRound.com

Simple, fair, joyful group gifting.

Written by the company

No fees. No faff. Just a beautiful way to celebrate together and show you care.
Why would you ever pay a fee for a group collection for a gift?

Our Core Promise

All Gift No Fees - ever

Our promise: every penny goes to your recipient. No fees. No deductions. No hidden charges. Ever.

Contact info

Free & easy group gifts

100% free to use, no fees no faff. Every penny goes towards your gift

4.8

Excellent

TrustScore 5 out of 5

373 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super easy platform to use; great customer service

Super easy platform to use! Great selection of vouchers and simple to send on to recipient by email. Customer service team were quick and helpful with the one small query I had. I would recommend and definitely use again.

November 6, 2025
Unprompted review
GiftRound logo

Reply from GiftRound

Thank you for taking the time to leave such a lovely a review. We look forward to seeing you again sometime soon.

Rated 5 out of 5 stars

Quick, easy to set up and share—my colleague chose his own gift card, no fees. Highly recommend

I had a great experience with Gift Round. It was quick and easy to set up and share with the team, and the best part was that my colleague could choose his own gift card from the collection, so he got exactly what he wanted. I was pleasantly surprised there were no fees. Overall, a seamless, hassle-free way to organise a group gift.

October 24, 2025
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Reply from GiftRound

So glad to hear your GiftRound was quick, easy, and fee-free! That’s exactly what we aim for. Thank you for sharing your experience and recommending us.

Rated 5 out of 5 stars

First time of using and found the…

First time of using and found the experience really easy and positive. Will definitely use again.

October 15, 2025
GiftRound logo

Reply from GiftRound

Making group gifting simple and joyful is exactly what we’re here for. We really appreciate your support and look forward to helping you celebrate again soon.

Rated 5 out of 5 stars

Prompt response, friendly, helpful and human

I recently had an issue where I needed to edit a message for a colleague's digital farewell card and gift. I emailed GiftRound for a solution. They got back to me in 15 mins with helpful suggestions, and offered to amend the message if nothing else worked. I asked if they could amend the message and they did it immediately. All emails were courteous, helpful and human. Thank you, Stu. I was really impressed by the customer service of this company!

November 3, 2025
Unprompted review
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Reply from GiftRound

Thank you so much for your kind review. Making our support friendly, human, and accessible is something we really care about, so your feedback means a lot to us. We’ll be sure to pass your lovely words on to Stu and the team.

Rated 4 out of 5 stars

Gift round were very helpful in trying…

Gift round were very helpful in trying to resolve a problem I had with receiving vouchers set up following a gift collection. It seems there was a problem with people using the old platform as they have moved to a newer one and I must have been using an old link that I had. Anyway I received a phone call and the vouchers have been emailed to me so thanks so much for your help and thanks to the team and Craig who resolved everything and went out of his way to help. Really appreciated, thank you

October 30, 2025
Unprompted review
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Reply from GiftRound

Thank you so much for taking the time to share this, we really appreciate it! We’re so glad Craig and the team were able to get everything sorted quickly for you.

We’ve recently moved to our new platform to make the experience even smoother, so it’s great to hear the follow-up support made a difference. Thanks again for your kind words it means a lot to all of us here at GiftRound.

Rated 5 out of 5 stars

GiftRound is an expertly managed site

Have used this site on a couple of different occasions, all went well and as expected with the bonus of 100% going to recipient which not all sites do. Last occasion I had to cancel a giftround where 7 people had already contributed, I emailed support and got the usual auto acknowledgement but less than 1/2 hour later received a further confirmation - 'Circumstances change; we understand that, I've refunded all contributions to your collection below for you'. Expertly managed, the Giftround Team couldn't have done better! I will be using this site for any future collections.
An extra mention that two of our GiftRound recipients have treated themselves to Lion King theatre tickets and are very happy indeed!

October 29, 2025
Unprompted review
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Reply from GiftRound

Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our team could help so quickly when you needed to cancel your collection. We always aim to make gifting simple, fair and stress-free so it means a lot to know that came through for you. We really appreciate your continued support and look forward to helping with your future GiftRounds!

Rated 4 out of 5 stars

EASY TO USE

EASY TO USE. LOTS OF CHOICE IN E-VOUCHERS

October 25, 2025
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Reply from GiftRound

Thanks so much for your lovely feedback! 💙 We're delighted you found GiftRound easy to use and enjoyed the range offered with our FlexCard. We're always looking for ways to make the experience even better, so your thoughts mean a lot to us.

Rated 5 out of 5 stars

Brilliant online collection tool with messages

I used this for 1st time for my bosses retirement collection and received a brilliant response. It was easy to create an account and there are no admin charges and the collection flex card can be sent straight to the receiver.

October 24, 2025
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Reply from GiftRound

We’re so glad your first GiftRound was a success. We work hard to ensue these things happen for our customers: easy setup, no fees, and a simple way to send your FlexCard straight to the recipient. 💛

Rated 5 out of 5 stars

Great way to collect money for a common…

Great way to collect money for a common cause. Easy to use

October 18, 2025
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Reply from GiftRound

Thanks so much for your kind review! We love hearing that GiftRound made it easy to collect for something meaningful. 💛

Rated 5 out of 5 stars

GiftRound is ideal when doing a leaving…

GiftRound is ideal when doing a leaving card/collection. The process of then buying a FlexCard for the recipient to spend and printing the good wishes is all really straightforward. GiftRound remind you when you are coming to the end of your time. It works really well.

October 23, 2025
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Reply from GiftRound

The GiftRound team absolutely love this review. Thank you. 💛

Rated 1 out of 5 stars

No Longer useful

Have used Giftround several times before but switched to Collection Pot as unable to withdraw cash to own bank account which was the reason for using Giftround. I dont want to be limited into selecting a gift from selected suppliers. bring this feature back and charge a small percentage for the service.

October 17, 2025
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Reply from GiftRound

Thank you for your review, and for the opportunity to tell the world that GiftRound is All gift, No fee. We guarantee every penny contributed goes towards your gift.

Unfortunately, offering bank transfers was becoming increasingly expensive and required more and more personal information from our customers.

We’ve had an excellent response since guaranteeing 100% no fees:
No setup fees
No transaction fees
No sneaky tips

By focusing on our FlexCard, we’re keeping GiftRound simple, secure, and transparent for everyone.

Team GiftRound 💛

Rated 4 out of 5 stars

yes I trust about your team…

yes I trust about your team continually guide show me the way provide guidance - thanks
sorry little bit go out ....
like an cricket game " run out "
with regards
sunil

October 11, 2025
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Reply from GiftRound

You lost us a bit with the cricket analogy 🏏, but we’re glad we could help and that you felt supported by our team.

Rated 3 out of 5 stars

Great concept

Great concept.
We struggled a bit with accessing the donation section as it doesn't seem to be supported by some browsers. Other than that, great.

October 21, 2025
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Reply from GiftRound

We’re really glad you love the concept of GiftRound, and we’re sorry to hear you had some trouble with your browser. We hope you'll come back again soon. 💛

Rated 5 out of 5 stars

Easy simple no hassle app

I was a bit sceptical at first as I had never used a gift app before. It was super easy to set up and share the link.

October 21, 2025
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Reply from GiftRound

We love this review. So happy that you found our service easy to use. Team GiftRound 💛

Rated 5 out of 5 stars

Clear and easy

Clear and easy. Helpfull.

October 23, 2025
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Reply from GiftRound

Making group gifting effortless and enjoyable for everyone is exactly what we aim for.

Team GiftRound 💛

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use. Ideal for a last minute collection!

October 23, 2025
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Reply from GiftRound

Thank you Whip Round Fairy for your review. 🧚 We love a last minute collection. Glad you enjoyed our All gift No Fee service.💛

Rated 5 out of 5 stars

Helpful, reliable, and friendly

Giftround were incredibly helpful when something went wrong.

I tried to used the collection to buy multiple vouchers but it glitched and sent me one voucher for the whole amount, not what I wanted at all and I was in such a panic. I submitted a request for a callback, and they called back within about half an hour. The person I spoke to was so friendly and helpful and emailed me the new vouchers straight away.

Even though something went wrong I would not hesitate to use them again. On top of all of this the collection was easy to set up and share, making a difficult situation a little bit easier.

October 17, 2025
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Reply from GiftRound

We’re so pleased to hear that even when something went wrong, our team could turn things around quickly for you. It’s wonderful to know that the callback service and follow-up made a difference. We always aim to make every experience as friendly and stress-free as possible.

We’re also delighted you found the collection easy to set up and share. Moments like yours remind us why we do what we do: helping people come together to celebrate and show they care, with our All gift No fees promise.

Team GiftRound 💛

Rated 5 out of 5 stars

Excellent Gift Round service.

Very quick, excellent & efficient service. Easy way to carry out a collection.

October 11, 2025
GiftRound logo

Reply from GiftRound

Thank you for taking the time to leave a review. We're glad that you enjoyed your GiftRound experience.

Rated 4 out of 5 stars

Easy to set up, responsive help team

Simple and straight forward to set up. I could personalise the image or use a stock one and people could easily leave messages but not a card as such.

I had trouble with purchasing a gift card as I set up the collection for delivery the next day (a bit last minute) and the system thought I might be setting up a scam so blocked the purchase for 24hrs. The help team were very responsive but weren't able to release it before eth next morning. My concern was it then says the number of hours it may take to get to the receiver and I wanted it to reach them in the morning as they were going away. It got there eventually.

It was the only gift card site I found that didn't charge out of the collection money which was good.

October 10, 2025
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Reply from GiftRound

It's great to hear that you found GiftRound easy to set up and appreciated our All gift No fee guarantee.

Our security checks are there to keep GiftRounds safe, but we completely understand how time-sensitive collections can be. We’re already reviewing how we can speed things up for those last-minute collections.

Team GiftRound 💛

Rated 5 out of 5 stars

I always use Giftround

I always use Giftround as it makes it so easy to manage a collection. I had a query regarding my latest one and the team got back to me with the answer super quickly.

October 15, 2025
Unprompted review
GiftRound logo

Reply from GiftRound

We're so happy GiftRound makes collections easy for you, and that our team could respond quickly when you needed them. 💛

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