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GiftRound Reviews 373

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use for setting up and managing collections, highlighting the straightforward process for contributions and message sharing. Many appreciate the excellent customer service, noting quick, helpful, and human responses to their inquiries. The product itself, including the variety of gift options and the ability to personalize messages, is also highly valued. However, some people were dissatisfied with certain aspects, such as occasional difficulties with donations or printing vouchers. A few users also mentioned issues with the new platform, like the inability to split funds for multiple gifts or the lack of diverse font options for messages.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding the platform easy to set up,... See more

Product

Consumers find the product to be positive, highlighting its ease of use for setting up collections and... See more

Website

People report positive experiences with the website, highlighting its ease of use and navigation. Reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's helpfulness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting prompt replies and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Setting up the GiftRound was so quick and easy. With people in the office at different times and hybrid working the days of passing a card and collection around the office are long gone, so this is... See more

Company replied

Rated 5 out of 5 stars

This is a great idea especially now that most office staff are hybrid workers. Using GiftRound it shows colleagues that even though you don't see them as much as before you still remember the big date... See more

Company replied

Rated 5 out of 5 stars

Online only - super easy to use 100% of donations are available through a massive range of vouchers, and you can choose different vouchers, you don't have to spend them all on one thing. Used them a l... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, clear instructions, good help pages but the real clincher is the customer service. When we ran into a problem (created by the voucher recipient rather than the giftround people),... See more

Company replied


Company details

  1. Payment Service
  2. Gift Shop
  3. Greeting Card Shop

About GiftRound

Written by the company

All gift, no fees. Just simple, fair, joyful group gifting with GiftRound.

Organising a group gift used to mean chasing people for cash, juggling bank details and trying to keep track of who’d contributed. GiftRound was created to change that. We’re a UK-based online platform that makes it easy for friends, families, colleagues and school communities to come together, collect for a gift and celebrate someone special – without any of the hassle.

With GiftRound, you can set up a collection in minutes, share a secure link and watch the messages and contributions roll in. Contributors don’t need an account or an app – they can chip in quickly, leave a personal message and even add a photo or GIF, all in a few clicks. Every collection includes a free online group card that can be downloaded as a PDF, so the recipient can keep all those kind words forever.

When it’s time to spend the collection, the recipient receives a GiftRound FlexCard which can be used at 95+ well-loved UK retailers, including M&S, John Lewis, Currys and more. And when we say free, we really mean it: there are no set-up charges, no transaction fees and no sneaky “service” tips. Every penny goes to the person you’re celebrating. GiftRound is funded through small commissions from retail partners – never from your generosity.

Whether you’re organising a retirement gift, a teacher thank you, a new baby collection or a big team send-off, GiftRound helps you celebrate together and show you care – with zero hassle and all heart.

Visit GiftRound.com

Simple, fair, joyful group gifting.

Written by the company

No fees. No faff. Just a beautiful way to celebrate together and show you care.
Why would you ever pay a fee for a group collection for a gift?

Our Core Promise

All Gift No Fees - ever

Our promise: every penny goes to your recipient. No fees. No deductions. No hidden charges. Ever.

Contact info

Free & easy group gifts

100% free to use, no fees no faff. Every penny goes towards your gift

4.8

Excellent

TrustScore 5 out of 5

373 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super easy set up - lots of choice

It was super easy to set up and there was so much choice for the recipient to truly be able to feel as though she had been treated

November 6, 2025
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Reply from GiftRound

Thank you so much for taking the time to share this lovely review! I’m really glad to hear the setup felt super easy and that the wide choice made your recipient feel truly treated, that’s exactly what we hope for with every GiftRound.

We’re big believers in FlexCards over bank transfers for that very reason. A transfer can feel a little 'flat' but a FlexCard gives people permission to intentionally indulge, choose something just for themselves and enjoy a little moment of joy they might not have prioritised otherwise.

Your feedback means a lot, thank you again for choosing GiftRound to show someone you care.

Claire
GiftRound

Rated 4 out of 5 stars

this is a great way to put a retirement…

this is a great way to put a retirement or leaving collection together as not everyone works in the same area. Even better they can add their own message too!

November 22, 2025
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Reply from GiftRound

Thank you for sharing your experience with us.

Bringing people together is at the heart of what we do, and we’re delighted to hear that we could help make your celebration easier.

At GiftRound, we understand that every group collection is unique, and we believe the personal messages are what make each one even more special and meaningful.

Thanks again for your review!
Claire
GiftRound

Rated 5 out of 5 stars

Great for Group Messages and Gifts

Excellent! easy to set up a group gift/message and no hidden fees.

November 15, 2025
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Reply from GiftRound

What a brilliant review, thank you!

At GiftRound we believe group collections should be free from fees, tips and charges and we are so happy to hear that you appreciated the GiftRound experience for this reason.

We hope to help you shown someone you care again soon.

Claire
GiftRound

Rated 5 out of 5 stars

I found the whole process super easy …

I found the whole process surprisingly simplistic and super easy to use. my colleagues were amazed how quickly they could complete . Will def use again

November 22, 2025
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Reply from GiftRound

Thank you for taking the time to review GiftRound!

We're so pleased to hear that you and your colleagues found organising and taking part in a group collection easy with GiftRound.

We’re delighted it worked so well for your group and we’d be thrilled to support your future collections too.

Thanks again for reviewing GiftRound,
Claire
GiftRound

Rated 5 out of 5 stars

Was very easy to set up and turn into a…

Was very easy to set up and turn into a gift card. Option to leave messages also good.

November 21, 2025
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Reply from GiftRound

Thank you so much for this lovely feedback! I’m really glad to hear the setup felt easy and that the messages feature worked well for you, those thoughtful notes are always such a special part of any GiftRound.

Thanks again for taking the time to share!

Claire
GiftRound

Rated 5 out of 5 stars

Such an easy website to use

Such an easy website to use, and a really effective way to gather money together for someone. Easy to extend the date if needed. Very handy website, whilst remaining completely free. I will be using again and recommending to others.

November 18, 2025
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Reply from GiftRound

Thank you so much for taking the time to share this lovely feedback! It was especially great to hear how much you appreciated that GiftRound is completely fee-free, we work really hard to keep it that way because we believe every penny should go towards the person you’re celebrating.

We built GiftRound to take the stress out of group gifting, so hearing it worked exactly that way for you is just wonderful. Thanks for recommending us to others, it really does make a huge difference!

Claire
GiftRound

Rated 5 out of 5 stars

Brilliant

Brilliant. Easy to use. I loved the reminders and emails when someone contributed.

November 20, 2025
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Reply from GiftRound

Thank you so much for your lovely review! I’m really glad you found everything easy to use, that’s exactly what we aim for.

And I’m delighted the reminders and contribution emails were helpful for you too. It’s great to know the little touches made the experience smoother.

Thanks again for taking the time to share your feedback, it really means a lot to our team.

Claire
GiftRound

Rated 5 out of 5 stars

Excellent service

Really good way of raising a collection and sending gifts and messages. System is easy to navigate

November 18, 2025
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Reply from GiftRound

This is what we love to hear! When a platform says it’s here to make life easier, it really should do exactly that: no faff, no fuss, just simple, smooth sailing from start to finish. So we’re absolutely delighted that this was your experience.

Organising a collection, sending gifts, sharing messages… it should all feel effortless and we’re delighted that GiftRound made this so easy for you. Thanks so much for the kind words, they really make our team smile.

Claire
GiftRound

Rated 5 out of 5 stars

Great site

Great site, easy to use and lots of options to for ways spend your collection.

November 18, 2025
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Reply from GiftRound

Delighted to hear GiftRound was easy to use and that you enjoyed having plenty of ways to spend the collection. That’s exactly the experience we’re trying to give you: simple, joyful, and absolutely no faff or fees.

We really appreciate you taking the time to leave a review. Hope we can help with your next celebration too.

The GiftRound team

Rated 5 out of 5 stars

Easy to use!

November 3, 2025
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Reply from GiftRound

Three little words the GiftRound team loves to hear...'easy to use'! Thank you for your lovely review and for using GiftRound to make someone smile.

Rated 2 out of 5 stars

preferred classic giftround

there is no longer an option to buy a card for the comments that have been sent, it is not the same to just download them and send a pdf copy, it looks like all you can do now is send 1 giftcard for the person, you could split the total last time and buy flowers, card, and a gift card, i much prefer the classic giftround, not sure why it's been changed!

November 15, 2025
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Reply from GiftRound

Thanks so much for your feedback, I completely understand why you so enjoyed the classic GiftRound. We’ve removed physical gifts and printed cards as the costs and logistics just weren’t sustainable and we couldn’t guarantee the reliable delivery experience you deserve.

You can still split your collection across multiple FlexCards, using part of it for flowers, hampers or food gifts from brands like M&S, Waitrose & Partners and Not on the High Street and sending the remainder as a FlexCard to the recipient all while keeping GiftRound 100% fee-free.

I really appreciate you sharing how this change feels for you. Your feedback genuinely helps us keep improving.

Rated 5 out of 5 stars

Great service

Great service, easy to use and easy to withdraw. Perfect for work collections :)

November 15, 2025
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Reply from GiftRound

Glad you enjoyed using GiftRound. Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

Can’t withdraw cash

It wasn’t clear enough that the gifts will not be redeemable in cash

November 4, 2025
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Reply from GiftRound

We are quite clear:

"With GiftRound, every collection is redeemed as a FlexCard: the ultimate gift of choice. Recipients can choose from ... any of the 95+ supported brands, spend it all in one go or carve it up their way: smart, simple, sorted."

However "Everything is feedback" and we'll look at this again for future customers.

Rated 3 out of 5 stars

Would have liked to be able to withdraw…

Would have liked to be able to withdraw money directly rather than as a voucher. We use it when collecting from multiple people and don't want to give own bank details. Ended up buying gift with own money and taking voucher myself to pay back, not ideal

November 4, 2025
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Reply from GiftRound

Thank you for your review. We understand that being able to withdraw funds can feel convenient, but with new banking regulations and high processing costs, it’s becoming increasingly intrusive and complex for customers. That’s why we chose to focus on digital gift vouchers so every penny contributed goes directly toward the gift, with no fees or deductions.

Rated 5 out of 5 stars

User friendly process and fast, responsive support team

Really easy process to use and the Giftround team respond to requests for support very quickly. The range of gift cards to choose from is excellent.

November 13, 2025
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Reply from GiftRound

Thank you for your review. Great to hear that you enjoyed using GiftRound and that we were on hand when you needed us.

Rated 5 out of 5 stars

Super easy to set up gift giving.

This gifting has been very easy to use by all who took part. The recipient was very happy with the card and gift.
Virtual card giving through Giftround is now my go to. Alerts received from Giftround when donations are added and how many days are left are very useful.

November 3, 2025
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Reply from GiftRound

Thank you so much for your great review and for sharing your experience.
We are delighted to be your go to for group collections. It is wonderful to hear that you enjoyed the FlexCard and we look forward to helping you celebrate again in the future.

Rated 5 out of 5 stars

Very helpful and made the gift giving…

Very helpful and made the gift giving easy

October 31, 2025
GiftRound logo

Reply from GiftRound

Thank you for the kind review. it is always wonderful to hear that we could be helpful and make your gift giving easy.

Rated 5 out of 5 stars

Really simple to set up and manage

Really simple to set up and manage. Loads of options for the gift recipient to choose from

October 31, 2025
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Reply from GiftRound

We're glad that you enjoyed using GiftRound. Thank you for leaving such a kind review.

Rated 5 out of 5 stars

So easy and free! Thank you!

So many other services out there charge a fee which is crazy! I found it super easy to set up, send to colleagues, and the recipient had no issues claiming the funds via the extensive gift card selection. Great stuff!

September 27, 2025
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Reply from GiftRound

Thank you so much for your review. We love the fact that we have no fees and we totally agree that charging a fee for people group gifting is crazy.

Rated 5 out of 5 stars

Super easy, highly recommended

Easy to set up and great you can add messages too. Had an issue buying the gift voucher, but emailed and someone called back within 10 minutes and resolved straight away. I also like they send email reminders. Would highly recommend.

October 11, 2025
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Reply from GiftRound

Thanks for the recommendation. Our support team love helping our customers, they’re as friendly as they are efficient. We think they’re the best!

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