GiftstoIndia24x7.com Reviews 

6,049
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate prompt delivery services, friendly communication, and fresh items like custom cakes and beautiful flowers for special occasions. Many people state that orders arrive right on time and look amazing, making personal milestones and celebrations truly memorable. However, some reviewers were not happy with delayed deliveries that completely missed important family events and anniversaries. Customers also mentioned unhelpful customer support teams alongside serious problems with damaged goods or missing tracking details. Reviewers frequently expressed deep frustration when orders failed to show up and proper assistance was completely unavailable to resolve these issues.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers experienced prompt and successful... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and great... See more

Order

Customers had ambiguous experiences with order processing, with some reviewers praising quick and successful... See more

Product

Consumers find product experiences to be divided, revealing stark contrasts in satisfaction. While some... See more

Customer service

People report ambiguous experiences with customer service. Many reviewers express severe disappointment,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I have option to give them negative star reviews I would. I ordered Rakhi for my brother from Germany to India on 11 Aug. It’s still haven’t delivered(29th Aug). No one is answering on WhatsApp or... See more

Rated 1 out of 5 stars

I was supposed to have a gift delivered for a child on the 24th September. GTI not only purchased it directly from Amazon but also had them delivered it. For some reason they tried in early August not... See more

Company replied

Rated 1 out of 5 stars

Horrundous experience..basically the person who attends the call or office in Gariahat branch..recently i rev6 a gift from USA in two intervals which were quite expensive according our currency..but r... See more

Rated 1 out of 5 stars

I bought gift card from them worth $98 dollars from them. Somehow, my relative didn't use it in 6 months and it got expired. I request them to renew it, but they refused to do it. They took my money a... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

We are in the business of delivering Gifts to India, but we don’t just deliver the ordered Gifts to India, we also deliver the emotions attached with the gifts. All our customers who Send Gifts to India through our website, have their loved ones miles away. Our customers spend a lot of time to select the perfect gift to send to their loved ones in India. To them, its not the gifts but also their feelings and emotions which are being delivered along with the Gifts to India. When you send Gifts to India, you convey how much you care for your loved ones.


Contact info

2.8

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(6,049)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I strongly Recommend…

I strongly recommend Giftstoindia24x7.com for sending gifts to your loved ones from anywhere in the world. It’s a trusted website with guaranteed quality, and they provide excellent support if there are any delivery concerns. The team is professional, kind, and truly prioritizes customer satisfaction. I was extremely happy with the on-time delivery of my Diwali 🪔 order for my brother’s family—they were delighted to receive fresh, high-quality sweets. I’m very thankful to Giftstoindia24x7.com for helping bring smiles to our celebration. A Great part is they do lot of Community/Charity work for poor children.

October 22, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for giving us this valuable feedback, we are really glad that you had a good customer experience.

Rated 5 out of 5 stars

Very responsive

Very responsive, received with same date that I requested.

February 23, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for your feedback .

Looking forward to serving you again.

Rated 5 out of 5 stars

Amazing efforts 👏

I am not sure how their services are downgraded . They have done an amazing job in making sure to deliver an international order on time for a funeral. Their dedicated Sevices with amazing staff made it happen . Thank you Ravikanth👏 for your efforts in delivering an important message for a funeral on time . We as a family really appreciate it! GiftstoIndia for sure going to use your services in future. Glad that I found a reliable service in India. Pls keep it up.

February 17, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

Rated 1 out of 5 stars

Horrundous experience..basically the…

Horrundous experience..basically the person who attends the call or office in Gariahat branch..recently i rev6 a gift from USA in two intervals which were quite expensive according our currency..but received totally fungus chocolate and fruit quality like absolutely low ..flowers were ok ok..and some other things were just like bought from stock clearance it sell..my American friend got so disappointed..when he called they even didn't pick up the call..when I tried to talk..one very ill-mannered indecent male attend the call and asked me that whether I know the taste of chocolate or not..I feel this platform might have served good but now after didho est profit only.. specially it's very disappointing when becoz of such businessman india gets dishonored it criticized badly..shame on such people..I feel us guy will definitely avoid ..coz this man thought dollar payers are fools.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Customer Service and Unfair Delivery Policy

I placed a Valentine’s Day order as a surprise and specifically asked customer service if I could track the delivery so I would know the expected delivery time. Unfortunately, they did not provide any tracking details.

When the delivery was attempted, the recipient was asleep and did not answer the call. I completely understand that this was not the delivery person’s fault. In fact, the delivery driver was polite, professional, and genuinely tried to help resolve the situation with minimal inconvenience.

However, when I contacted customer service to request a reattempt the next day, I was told that the order would be marked as “delivered” regardless of whether the recipient actually received it. I was informed that if I wanted the item delivered again, I would need to place a new order and pay again. There was no option offered for a redelivery or refund.

I find this policy extremely disappointing. As a customer, I made a reasonable request for tracking information in advance, and when a genuine delivery issue occurred, there was no flexibility or effort from customer service to help resolve it fairly.

The delivery staff handled the situation professionally, but the customer support experience was very poor. I expected better service, especially for a special occasion order.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have used Gufts to India for a number of years and find them very reliable.

February 9, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

Rated 1 out of 5 stars

Never ever order from them scammers

Never ever order from them unless u want to spoiled someone birthday first of all never deliver on time second they deliver broken items and never take responsibility I wish I could leave 0 star . And items u been charged never delivered no idea where they disappeared when u ask they don’t believe keep saying it’s been delivered never received item lost money they stopped responding they messed up my nephew and niece birthday would never ever order again

January 26, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

We are truly sorry about the inconvenience caused.

As we are unable to find any details hence kindly help us with the order ID so that we can provide you a satisfactory resolution.

Rated 5 out of 5 stars

I’ve had a fantastic experience with this company

I’ve had a fantastic experience with this company today, but thinking back in the past, the same applies. I hadn’t ordered for a while but this year for my wedding anniversary I needed to and only placed the order last night online.
I was updated a few hours later and the cake arrived fresh and on time , I was concerned the cake may get damaged in transit but the icing was untouched, arrived on time and apparently tasted delicious. Thanks for great service!

February 8, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for giving us this valuable feedback, we are really glad that you had a good customer experience.

Rated 5 out of 5 stars

Very Good Service

Very Good Service
Perfect Timing
Thank you 😊

February 7, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for your feedback .

Looking forward to serving you again.

Rated 1 out of 5 stars

Extremely rude and unacceptable…

Extremely rude and unacceptable behavior from the vendor manager. I received a call from someone identifying himself as Soumen Roy, a vendor manager, who was abusive, ill-mannered, and even threatening—easily the worst customer interaction I’ve ever experienced.

Order ID: GTI2267622/2026: I had booked a gift on Jan 14 for delivery on Jan 19 through GiftstoIndia24x7, with full payment made in advance. The order status kept showing “Processed, will be delivered,” but customer care calls went unanswered and live chat was useless.

Although the gift was finally delivered around 8 pm, it was too late—the anniversary ceremony was already over. Very disappointing service, made worse by the shockingly rude behavior. I hope no other customer has to deal with this.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! They are reliable, efficient and never disappoint!
The cakes and bouquets are also of great quality. Been using them for over a decade and never disappointed, unlike other companies.

January 5, 2026
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

Rated 5 out of 5 stars

Thank you so much for the wonderfull…

Thank you so much for the wonderfull job . Despite of not have the cake on whatsapp . Sean and Karan has help in making customized cake.

November 2, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for giving us this valuable feedback, we are really glad that you had a good customer experience.

Rated 5 out of 5 stars

The delivery was quick,the gifts looked…

The delivery was quick,the gifts looked amazing,and the whole process was hassle free.Couldn't ask for a better experience! Really happy with the service.

November 12, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for your feedback .

Looking forward to serving you again.

Rated 1 out of 5 stars

*1/5 stars*

*1/5 stars*
If I could have rated negative , I would .
Disappointing experience with GiftsToIndia24x7. Ordered a birthday gift for my daughters grandma's 70th birthday, but it didn't arrive on time. Customer support was unhelpful and blamed me for not confirming delivery time. Despite advance ordering and specific delivery date , they failed to deliver. Poor communication and service. Wouldn't recommend.

October 21, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

We understand that you felt blamed by the support team. Upon reviewing the conversation, we see the agent was attempting to convey that without prior information, it is not possible for our logistics team to isolate and prioritize an order for a narrow time slot. Their intention was to explain our policy constraints, not to blame you for the situation.

We also would like to inform you that order order has been delivered on your desire date at 6:45pm

Rated 5 out of 5 stars

They delivered my order on time

They delivered my order on time. Excellent customer service and great products with budget friendly options. I ordered red roses and a chocolate cake.

October 14, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for your kind words. We would like to serve you again .

Rated 5 out of 5 stars

Great service

Good quality cake and flowers and delivered with utmost care and with a smile. Couldn’t be happier. Good work team GTI and many thanks for making my mum’s birthday more special.

October 8, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you for your feedback . Looking forward to serving you again.

Rated 1 out of 5 stars

Poor Customer Service and failed to deliver

I was supposed to have a gift delivered for a child on the 24th September. GTI not only purchased it directly from Amazon but also had them delivered it. For some reason they tried in early August not the date we asked for, and then when we find out in September it wasnt actually delivered, despite the GTI website showing it as delivered they tell me Amazon will not help as it's been too long. I didn't buy it from Amazon so rightly told GTI to resend it or refund me. They have now stopped communicating. I would very strongly suggest you avoid shopping there as their customer service and care is really very poor indeed.

September 24, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

We are extremely sorry for delivering the gifts 1 month earlier. We had also emailed you on 22nd August itself about the delivery. If you would have informed us then only, we could have arranged the pickup and got the gifts delivered again in September.

Rated 5 out of 5 stars

Exceptional service and on time delivery

This company exceeded my expectations with their great delivery service. I'd surely choose them for my future gifting needs. The gifts were nicely packed and were delivered on time.

January 9, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

Rated 5 out of 5 stars

A Truly Delightful Experience

I'm so impressed with their service! My gifts arrived on time, and they met my requirements. The whole process was seamless, and sending a thoughtful surprise was so easy. Highly recommended!

January 10, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

Rated 5 out of 5 stars

Great service

I ordered flowers for next day delivery and they didn’t have the flowers that I chose. They instead processed the order with alternative flowers. Obviously they informed me via email about the changes they made and due to the time restriction they processed the delivery. As requested they also sent me the photo of the flower arrangement before the delivery. I must say the flower arrangement was amazing and it was delivered on time for the occasion. A very happy customer 😊

August 28, 2025
Unprompted review
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Reply from GiftstoIndia24x7.com

Thank you so much for your kind words.

We are really glad that you had a pleasant experience with us.

We hope to serve you again in the future.

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