Gigantti Reviews 

Absolutely horrible customer service experience at Gigantti online store. No ownership of the case, nor solution provided. Management team refuses to engage with customer complaints and customer service reps are ignoring the feedback provided.

There used to be great service at Gigantti, however it seems it's not the case anymore. Long gone are those days...

Warning! Do not ever purchase a computer from Gigantti! I was one of those people who did not listen to other people’s horrendous experiences and ended up having a nightmare situation because of it. As an ICT student, I purchased a 2000-euro HP OMEN 40L gaming machine for my studies and every SINGLE VITAL PIECE in the computer was found broken. Out of the 7 months that I “owned “the computer, 3 of those 7 months it was in repair, and I was still left paying the bill for a non-existent computer, which was also extremely stressful because of the lack of backup computer.

First it was endless random shutoffs, and blue screens which was due to a broken graphics card that went back on warranty, then when it came back the lid had been forcefully jammed, and it had a broken top-lid corner, and a scratch on the box, which was then also reported but had never been fixed. Then it started having severe performance and sound issues, and it was taken back yet-again, where it was then found that the motherboard was broken. And when it was returned, the issues STILL persisted and it was brought back to Gigantti the next day (making it the 3rd time of return).

The Gigantti Lielahti “support” staff in Finland was absolutely clueless, I spent an hour once explaining what was wrong, only for them to tell me that “maybe it was just my own eyes that saw the problem”, they also had someone “check the computer” on site, who spent 10-15 mins looking for an HDD and said that the HDD was most likely the cause of one of the problems, when the computer didn’t even have an HDD as it ONLY HAD a 1 TB SSD.

One guy also walked off while I was in the middle of explaining the problems, and it took a “manager”, who had no clue about computers to forcefully get it to go to Gigantti’s repair “which he said might end up costing me, because they personally didn’t see a big enough issue for it to go there” (they didn’t even do any of the things that I said caused the performance problems at the time) – I said whatever, just do it, as I was certain that it was a broken CPU or SSD issue at this point, but that the fix place Elcare Nordic was purposely avoiding testing the CPU in order to bypass an expensive fix. This was also the 3rd time I returned the computer.

Finally, after having contacted an HP representative, and explaining the problems and situation, they told me that they would personally keep tabs on my computer as it went through Gigantti fix place Elcare Nordic, and I was then notified weeks later, after 3 returns to the fix place and endless problem solving, that the COMPUTER WAS DEEMED ENTIRELY BROKEN and I had a valid clause to get a full RMA warranty back based on a “lack of spare parts”.

Up until then it had taken HOURS of computer troubleshooting, explaining to disrespectful support staff, and driving back and forth, for it to get to this point. And the only compensation that I received for all of this was a 30-euro gift card, and a massive headache. If I could give Gigantti less than 1 star for how all of this was handled, I would.

We bought a LG washing machine for our new house and requested for a delivery date of 7th October from the website. We ordered the washing machine 4 weeks before the actual delivery. 2 weeks before the delivery, they sent an email rebooking the delivery to 12th October, we were okay with it so we did not complain. 1 week before 12th October, they rebooked my delivery to 24th October, we were very upset with this and requested the delivery to be done by 12th October through their customer service. We also opted for an installation add-on for the washing machine.
However, when the washing machine arrived, the service men could not install it due to missing hose connectors and pipe connectors. What kind of service is this? Isn't this basic necessities that come along with the installation services? How would a consumer know that those are the parts that they need to buy separately when there are no informations about it on the website. The website should warn consumers that they might have to buy those spare parts on their own!
Very disappointed with this shop!

Dishwasher Whirpool ADPU 7654 WH is a piece of s**t. Spare parts do not last long either. Gigantti salesman was recommending it....Bunch of liars.

I bought a cooler and it broke immediately. Gigantti had given a warranty document. Refused to repair. i ahd to go to the consumer authorities and their conclusion was that Gigantti must repair. This took 2 years. Now Gigantti is unable to provide the repair service without explanations.

I went to Gigantti in Kaari to buy a TV set I had reviewed on the web and made up my mind. The salesman tried to sell me another more expensive tv model. Then he started offering me services and products I do not need, like tv set calibration and some other services for 50 e a month, new phone subscription,higher speed internet connection, even antivirus software for my computer... this went on for quite a while until I said please stop. I came here to buy one certain product and nothing else so stop and get me that. When he went to get it from the store I left the shop as quickly as I could nervous and agitated straight to Verkkokauppa dot com. No more Gigantti for me, not even for a simple tooth brush. I had two painful issues with that shop before.

Reviewed the Bosh Hob PVQ795F25E as follows: Purchased this hob the first week of December 2021, with a delivery date end of March 2022, and only now the distributor = monopoly, is informing about a delay or 4 additional months. This is outrageous. How can they be allowed to do business in a developed country? And the staff of Gigantti deleted it. Where is the freedom of speech ? Not to mention the rude customer service

Really bad experience with installation service for washing ans drying machine. Fisrt week I have been told that I need one part and they need to reschedule installation. Next week different team could not agree which part I need and they left and asked me to reschedule again instalation ans refused to use the part I was told to orded from first team. Then I have called customer service and I got info that I need most expensive seperator for machines in the store and that part is not available in store near me. Then I checked website and the part was avalaible and went to store and it was available. So if you order products, choose different instalation provider. They are clueless and cause me a lot of stress as for more then 2 weeks I was not able to wash and dry clothes at home and now I still have machine sitting in my hallway and need to find someone to install it because their new appointment is in a month. They have caused me lot of stress and extra expenses and the best I got - what can we do. Apparently nothing. The only nice word I have for people working in store, they were polite.

As with other similar companies, identity isn't carefully checked when giving out consumer loans. In my case, a stolen identity card that wasn't even valid, that war reported stolen, was used by a skinhead tattooed criminal almost 30 years older than me. Gigantti didn't apologize, nor were they helpful, they just kept on blaming the victim. In the world of safe mobile identification processes, it is completely unacceptable that Gigantti relies entirely on the person number found on ID cards.

Very bad service!
I bought a washing machine with delivery, connection and recycling service and I ended up paying a third party to do the first two jobs and....I had to pay the recycling process twice because i have no car. The reason: the young man who was suppose to connect the water tubes said that the tube system in my kitchen was wrongly connected and he was not ready to do it.
Another guy came and did it with no problems.
This was the last time i deal with Gigantti.
By the way, the service at the Mega store is also bad. Many of the working guys are not there to advice or talk to you at all.

Ordered a washing machine with scheduled home delivery. Received an SMS 2 days prior to delivery that the delivery will be scheduled 30.11.2021 from 12:00-18:00. Waited the whole day at home. Accidently missed one call around 17:00. Called back immediately several times but no one answered. At around 18:30 received an SMS that they tried to deliver but no one was home and that I have to schedule the delivery for some other day and there may be some extra charges for another delivery attempt!

I was so frustrated and angry that I called customer service and canceled my order. I was refunded immediately for the delivery and the installation fees. However, I was told that I get the refund for the washing machine in 1-2 weeks once it returns to their warehouse.

So I waited 3 weeks but the refund money was still missing from my bank account. Had to call customer service again. I was told that they cannot refund automatically back via the original source of payment, which in my case was a Nordea NetBank. Had to send them my credit card number so that they issue the refund manually.

Checked my bank account and saw a reservation pending with a negative amount. To my surprise, they charged me the price of the washing machine while this reservation was pending.

Had to call them again and ask why do they charge the price of the washing machine and include it in the reservation, which shows a negative amount instead of a positive one.

Well, they stole my money from my banking account and I had to visit the store twice to sort out all the issues with the refund. Their excuse was like "we have a problem with Nordea bank"...

How come such a big company may have problems with the biggest Scandinavian bank? Why the refund is not returned automatically via the same payment source without going through all these credit card information details? In fact, when I visited their store I had to show them my credit card number, which is private information! Finally, after one month since I canceled the order a positive number showed on my bank account. It took me 3 calls to their customer service and 2 visits to their store and face-to-face conversations with the cashier girl!

How come "the biggest electronic store in Finland" as they claim has such terrible customer support with so unprofessional approach to their job. They don't give a s.h.i.t that people have to live weeks without the refund money, nor they are willing to return your money to you in time.

I will never ever buy anything from Gigantti, and will recommend all my friends to stay away from this group of scammers and slobs whose goal is to get more money out of you through constant calls to the support service where you are kept in a queue for 30 minutes on a paid line, where they fool you about some problems with the bank and make you wait for weeks for a refund. Forgot to mention their pathetic private delivery company that calls you once and if you happen to miss a call you get an SMS that "they tried to deliver but you were not home and that they will charge you more for the next delivery"...

Promised to deliver my order in 2-3 days. 17 later when contacting the support the statement was it's delayed after which they hanged up...

I ordered a washing machine on Oct 26,2021. Until now there were no updates when will they deliver. October 28,2021 i ordered a philips OLED tv 65" from gigantti as well. It was supposed to deliver on November 8,2021 between 8am to 6pm. They texted me in the morning that they will deliver that day and they will call me 60 minutes before they'll deliver. I was busy at work coz it was my first day on my new work place and my phone was in my locker so I wasn't able to answer the call. Then I received a message that they delivered but nobody's home. I was soooo upset because they should have texted me or call me again to agree on the time of the delivery. 😡

I had order EPOQ kitchen and installation from Gigantti in Sep 21. I was promised get 95% part delivered by Week 45. Slowly few part started missing their delivery schedule , I was promised that it will not impact the assembly as missing parts were aesthetic,could be fitted later. To my surprise I had received call last Week 44 , Gigantti service informed me that most of kitchen is coming late and it will go to Year 2022. I had heard similar stories with other friends that they received partial deliver the kitchen cabinets and assembly company has already took out the old kitchen. In my case bit lucky to still have some functional kitchen but appliance and kitchen floor is bad state. Only god knows when new kitchen will be ready. I dont have new schedule yet from Gigantti. Very poor customer services. They should stop selling the kitchen till the time previous backlog is fulfilled.

Nothing in their service works as it should, their customer service is terrible, the website is full of bugs (+ no english), you have to return things physically to shops, to get a refund you also need to physically go to the shop.

I bought a CPU from them, and it arrived 8 months later with no apology nor even warning of it ever being delayed or ETA on the date. Then it was broken, and I had to wait 6 weeks after bringing it back to repair for them to say: we have realized we can't fix CPUs, so we will refund you. Great, thanks for making me unable to work remotely for 6 weeks for no f... reason.

The most dysfunctional organization with a wealth of operational issues throughout the years. Blame the leadership?

Gigantti is a disaster. My son recently bought a keyboard from there. He plugged it into his computer at his mom’s and the computer died five minutes later. An hour later he plugged in the keyboard into his computer at mine and the computer died in the same exacy way five minutes later. Yet when we brought it into Gigantti for repair they audaciously claimed that the computers breaking had nothing to do with the keyboard and we had to pay for the repairs.

I personally stopped buying things from Gigantti years ago as the products are crap and the service is a disaster. Too many bad experiences. Verkkokauppa is a thousand times better.

Bought true wireless and thought the return policy would apply. There is a separate mention in the policy about hygiene products, eg. tooth brushes, hair removal products, etc... and in-ear products. I never checked this part as I find headphones to be in totally different product category than "hygiene product". Now I have these 280 euros costing headphones that don't fit me. Never again.

I ordered a Gardena City 500 robot lawnmower. At the date of ordering there was a product recall notice (the store showed me this when I returned it) - it had still been sold to me despite this.

It didn’t work as the chip was defective.

Despite having sold me something that was not ‘fit for purpose’ the only option that I was given was that they would send it back to the manufacturer for repair. They knew that it was defective at the time of sale. They still sold it.

Gigantti apparently offer a 50 day return policy. This was not available to me for some reason

I asked for a quick email to inform me the timeframe for repair. I got nothing. Having to go to the store to try to find out what was happening. “We don’t know” they informed me.. “can you call and ask please ?” As it was now one week since the return. Nothing came, no email, no call - so I need to go back again and ask again … I can almost guess what will be the latest news …

This shop has absolutely no understanding of customer service or stock control. Utterly hopeless. If you can buy from elsewhere in Finland, do it. If you can’t , before you buy check that there is no product recall before parting with your money.

This is not the first time I have had a problem with their service, it is however the first time that I felt I needed to warn other buyers about their poor customer focus.

The local store management are lazy and simply don’t give a hoot about you the customer. In the meantime my grass just grows and grows and I wait without any contact whatsoever.

Is it really normal to sell something that has been recalled ?

Utterly rubbish

the worst service in finland !!! we bought a printer and then it didnt work correctly and that was not our fault ! then gigantti said they will fix it and we went to take the printer and again it is not working .. then for the third time they said they will fix it and also nothing !!!! it is not working they are not accepting to replace it not accepting to return it !! after 3 times going to them !!
they said you have to clean the heads and this is not my own business the printer has a manufacture problem !! we have no time to waste to go there every now and then !!

there is no feedback option on the website
they do not ever answer a call !!
they do not listen to anything !
we wont buy anything anything again !!

NOT RECOMMENDED AT ALL !