Gigantti Reviews 

I bought a new dishwasher with installation. During installation a small hidden obstacle that hindered the dishwasher to fully fit was found. It would have taken 10-15minutes to adjust this obstacle and continue with installation, however installation crew just declined and said they have no time 10 minutes into the ongoing installation.

This of course makes me question what I paid for when I paid 150€ for the install. If 10-15minutes extra was impossible, I realize that the service level from Gigantti is minimum. Dont they as a service company do risk assement and ensure they have margins for their installations? This is something every company that offers fixed pricing for service do.

Now it is the customer that suffer!

Luckily I can choose other providers in the future and not waste my effort on poor service!

I ordered because they promised delivery in 4-6days and the product was in their warehouse from where they promised to ship it directly, few weeks has passed, NOTHING has happened, NOTHING

Ordered headphones online. A week later my order status shows it still hasn't been processed. Dont know when will they process my order and send it along but it sure wont make the 2-4 day delivery estimate.

They will happily sell you an item they don't even have in stock. I ordered a gaming monitor from their website that they claimed to have plenty of in stock, but when I called customer support, after the order status hadn't changed for a week, they blatantly told me they didn't even have the monitor in stock at the time of my order despite their website clearly stating that they had over 25 units in their central warehouse.

Now instead of waiting 4-6 business days for the monitor to arrive, I have to wait 60 days for them to even have it back in stock. I'm very disappointed and unhappy as I thought the monitor would arrive before Christmas. >:(

- Non existent customer service.
- Impossible to reach anyone over chat or phone.
- Delivery times extremely long and promised delivery times never hold.
-After purchasing anything, sales person will fill out and submit a positive survery/review under your name.
- Customer service at the stores is arrogant and rude.

I'll never again shop at their stores or webshop.

bought an iPod there, very good consultants and nice prices

Website used bait and switch offering 3 day delivery and 3 days later after going to shop saying they meant delivery six weeks from now when in stock + 3days.. It was my son's birthday present! then they canceled the 64Gb Oculus quest model but didn't inform me (I found out by accident) so i had to upgrade, they then said delivery this Saturday but guess what? yet another screw up and no delivery but maybe next week.. customer service are useless and had to wait an hour for chat as I gave up on the phone service after waiting on hold for 30 minutes and they charge by the minute, chat could not help so had to drive half an hour to a physical store. AWFUL experience, never shop there.

It is ok service!!

If you take a product to be fixed that is still under warranty, they refuse to fix it (blaming it on "moisture damage" which is questionable, since it was not used in the rain or gym) and they charge for shipping to the manufacturer. I offered to pay for the technicians work to fix it, but they only give me a broken product back and a shipping charge. Questions to the After-sales department take one month to get a reply! What a shady company!

Well, the customer service is terrible. The staffs in Gigantti were very racist to me. One time I went there to purchase a washing machine (I am not a Finn); when I was asking about a specific machine like how it works and its features, the staff did not give me any information. And when I came to pay for the machine, they asked me if I had a job here in Finland and do I have a Finnish passport, which were not a little bit related to the washing machine???? They were really rude. Their attitude is showed on their face. They gave me unfriendly look like they don't even bother selling anything to me.

Though the prices are in the acceptable range, the aftersales is terrible.

I had a problem with my shipping because of Christmas holidays, that is why I came to get my package earlier than I was supposed to.
Nevertheless, Gigantti has understood my situation (I came from another country ) and helped me to get my package at the same day !
Very helpful and understanding personnel, very fast and qualified service.
I strongly recommend Gigantti and will certainly come to this store again, but at the right day this time :)

Good afternoon. My name is Dmitry. January 22, 2017 year I traveled with my family to Finland. We visited the town of Lapeenranta and the city of Kouvola. Were in different stores. We had a desire to purchase IPad Air2 in silver color, but unfortunately, he was only in one store. This Gigantti in Kouvola. When we entered the store, it immediately became clear that there is no happy for clients. We inquired about the availability of and it turned out that the goods are. We asked the checkout invoice and began the most interesting. For some strange reason the seller has issued an invoice with payment of fees at the rate of 30 €. Not a little, right?) We were shocked! On request, explain why this supplement, he answered nothing. We decided that, then let's do it Tax free, and the seller said that in such a case, the price of a product increases by 30 €. That is, we must pay 30 € more anyway. The impression that the seller tried to climb in our pocket that way. I think it's bad for their business. The most interesting thing I even showed him the information on the website of their store, where it says:
that they charge 10 € on the invoice, and not 30! You can check it!!! It turns out that the seller and his colleague, speaking in Russian we blatantly cheated. They could not explain the reason for inflated invoice fee. In General, leaving Gigantti kouvola we went to a nearby store and bought in Power store IPad Air2 in another color. But, there we did not pay for invoice additional charges! And all the salespeople are very nice. I do not advise you to buy in Gigantti Kouvola!
Thanks for your attention!

I reserved an adapter online, I received an email confirming my reservation. When I went to collect it (after waiting 25mins for service) the salesperson brought the wrong product after this he spent another 15 minutes searching for the correct product, on his return he told me they have none in stock. I asked him if he would sell me an equivalent for the same price.The answer was no, I was told to go back into the store and pay 15€ more if I wanted the adapter.
There where no apologies for the time I had wasted and I was treated as If I had made a mistake..
Very Rude, My time is more valuable than your Bloody ignorant staff members.
I will never set foot in another Gigantti again and I will do everything I can to make sure their sales suffer.

My phone that I bought,was damaged by unknown cause, i think its the software, returned to the company to be fixed, they promised me to have my phone with in 5th day. on the fifth day I had to call customer service, because they were not calling me. On the next day, they sent me a message. The unexpected was- they gave me a new phone... Im Verry satisfied with the service

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