GIGAREFURB Reviews 

1,405
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Was considering the purchase of a computer and telephoned sales for further details. After 20 mins they had not picked up the call so I went elsewhere.

Rated 5 out of 5 stars

Very pleased with the Dell 22" Monitor. Delivery was very good. Inner packing of Monitor was very good lot of layers of bubble wrap. Outer cardboard was very flimsy and arrived badly torn and l... See more

Rated 5 out of 5 stars

Dell laptop purchased, was as described on website, good price, delivered quickly despite being amongst Xmas rush. Item was nicely and safely boxed, condition was clean and met my expectation. It was... See more

Rated 1 out of 5 stars

The HP elite which I recently bought does not show up my home WiFi and therefore has never connected to it. I have contacted Gigarefurb over this matter but they've simply kept mute. Now, I'm afraid t... See more

Company details

  1. Computer Store

Written by the company

All of our products come with: Free 12-months warranty Free, tracked next-day delivery Premium Telephone support Genuine Microsoft software Durable, protective packaging Price match guarantee


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(1,405)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No problems with the hard drive I…

No problems with the hard drive I bought, but the website from a mobile is terrible, kept taking me to PayPal website, not my app, and by the time I'd signed in, it had forgotten the transaction and when I tried again, it added another of the same item. Needs a shopping cart, and mobile version.

June 6, 2022
GIGAREFURB logo

Reply from GIGAREFURB

Hi Chris,

Thanks for your message.

We're sorry to hear you've had a bad experience with the website. We have been running updates recently which may have caused your issue loggining in.

If the problem persists, please get in contact with us over the phone and one of the Ecom team will be more than happy to help resolve your issue.

Kind regards,
Giga Refurb

Rated 1 out of 5 stars

Ordered a "Grade A" monitor from ebay

Ordered a "Grade A" monitor from ebay. Item received was completely trashed. Packaging was flimsy and sealed with selotape which has come undone and item was not secure inside box. Monitor was found to be in 4/5 pieces and broken beyond repair, also it was filthy and dusty. Unusable item.

June 5, 2022
GIGAREFURB logo

Reply from GIGAREFURB

Hi there,

Sorry to hear that your monitor has arrived damaged, although we do our utmost to make sure that all our devices are securely packed, these do still get damaged in transit from time to time.

Unfortunately the courier company is reponsible for the damage.

Regarding the quality of the item, if you're not happy we will always refund or replace any item. We want all our customers to be 100% happy with their purchase.

Please open a return on eBay, we will issue you either a replacement or refund. Please notify us within the return whether you'd like a return or replacement.

We'd understand how frustrating this must be. We will do our utmost to help if you contact us via eBay regarding this.

If we're able to resolve this for you, we'd appreciate it if you would remove your negative feedback.

Kind regards,
Giga Refurb

Rated 1 out of 5 stars

Driver never knocked on my door or very…

Driver never knocked on my door or very quietly , then went

Needed the kit for a monday meeting , now unable to get it .!!!!

June 4, 2022
GIGAREFURB logo

Reply from GIGAREFURB

Hi there,

We're very sorry that your driver hasn't delivered your item. If you contact us regarding this on eBay we can investigate this for you and take up the poor delivery with the courier company.

As this isn't directly a result of anything we control, we'd be grateful if you removed your negative feedback.

For anything else we can help with, please get in touch with us via the website or eBay.

Kind regards,
Giga Refurb

Rated 4 out of 5 stars
GIGAREFURB logo

Reply from GIGAREFURB

Hi there,

Thank you for your feedback!

We're thrilled you're happy with your purchase.

Anything else we can help you with, please let us know!

Kind regards,
Giga Refurb

Rated 5 out of 5 stars

Gigacycle listened to our needs and…

Gigacycle listened to our needs and made sure we were getting the correct value for the service provided. Their leadership recognized our requirements and their groups efforts materialized. It became a very cohesive relationship.

June 3, 2022
Unprompted review
Rated 4 out of 5 stars

Very helpful service and so far happy with the screens

The sales chap was very helpful and we are very happy with the monitors.

The only reason i have given 4 stars is due to the 2 of the monitors having some slight damage in the sense that one of them the button panel is squeezed in so the buttons are not very responsive when pressed and one screen seems to have a blue mark which we cannot seem to remove.

Other than that though very happy indeed and would very likely use again in the future.

May 31, 2022
Rated 4 out of 5 stars

On the whole a pleasant transaction

On the whole a pleasant transaction. The computer delivered was as specified. I would have no hesitation in buying again. The only blip was the purchasing on line where transaction would not go through (even though later found that it had registered with the card account) however, the matter was soon cleared and assurances given. I have every confidence in the company and would recommend them to anyone who wishes to buy a computer at an affordable price.

May 22, 2022
Rated 4 out of 5 stars

Overall, I am satisfied with the product.

The package arrived one day late and the laptop battery was not adequately fitted. That said, I am, so far, really impressed and satisfied with the quality of the product. Hopefully, this will continue to be the case in the weeks and months to come. Good job.

May 17, 2022

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