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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its seamless booking process, user-friendly experience, and efficient website. Many people highlight the excellent service and the helpful, professional staff, which contributes to a stress-free and reliable experience for both hosts and those seeking locations. However, some customers also noted issues with payment verification and unclear terms, leading to confusion or unexpected cancellations. A few people also expressed concerns regarding the consistency of dispute resolution.

What people talk about most

Booking process

Consumers find the booking process to be positive, with many highlighting its seamlessness, ease of use, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of use and intuitive... See more

Service

Customers consistently note positive experiences with service, describing it as reliable, efficient, and a... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

I’m still new to Giggster, but my experience so far has been very smooth. Their customer service really stands out — they actually called to see if I needed help finishing a listing I had sitting in d... See more

Rated 5 out of 5 stars

We use Giggster as our main booking partner and have added a “Book Now” button to our website that links directly to our Giggster listing. As we’re very busy, it’s a huge relief not to deal with co... See more

Rated 5 out of 5 stars

Giggster has been amazing since I signed up over a year ago. I have now been to more than 7 bookings and never had a problem. I appreciate how responsive Giggster has been. I always get help in a time... See more

Rated 5 out of 5 stars

Giggster made finding the perfect location so easy. The listings were clear, communication with hosts was smooth, and the booking process felt straightforward and stress free. It saved me a ton of tim... See more

Rated 5 out of 5 stars

I’ve worked with the Giggster platform since 2018. Overall, it has been a great experience! I’ve never had any issues. I would recommend adding a video option in addition to photos for listings, expa... See more

Rated 5 out of 5 stars

Best booking platform for studio spaces. this app makes it super easy to browse and book studio spaces for my photography needs. They easily connect me to the studio owner and trust me there are no hi... See more

Rated 5 out of 5 stars

We’ve been hosting on Giggster for the past four months and have had several bookings. The platform made the entire process easy and seamless, reducing the need to market our space ourselves. Communic... See more

Rated 5 out of 5 stars

Unbeatable Customer Support! Unfortunately, my team made a mistake of booking a location without scouting it and, upon scouting, it was definitely not the space we thought we signed up for. The... See more

Rated 5 out of 5 stars

I have only been a host for a short time but Giggster has been incredibly useful. The sign up and details and payment options given are very flexible and easy to use. The few times I had questions t... See more

Rated 5 out of 5 stars

I've been a host on Giggster for four years, and I highly recommend the site to anyone interested in renting out their space for film shoots. Giggster makes the process seamless and secure. They have... See more

Rated 5 out of 5 stars

Was able to find the exact space we needed in a good location and in our price range. The host communicated quickly and was ready and waiting for us each day and flexible with minor changes. This is t... See more

Rated 5 out of 5 stars

Gigster has been my go to option when booking for my video or photography needs! The communication that I get provided when booking makes me feel secure that everything is under control in relating to... See more

Rated 5 out of 5 stars

Great experience so far! I’ve been able to increase bookings with this platform. We always get great clients as well. Definitely would recommend this platform for studios or any businesses that offer... See more

Rated 5 out of 5 stars

Giggster has been wonderful! The platform is easy to navigate, the clients who rent have all been great, and the customer service has been prompt and very helpful. I’m very pleased with my experience... See more

Rated 5 out of 5 stars

Giggster makes the rental experience easy and stress-free. We’ve had seven successful bookings at our laundromat, all of which went smoothly. Communication with renters and customer support has been s... See more

Rated 3 out of 5 stars

I've rented twice and both spaces I rented, I was the last to use the studio for the day. Both times, people left their trash and didn't clean the room. They left all their items everywhere, chairs... See more

Company replied

Rated 4 out of 5 stars

Easy way for potential renters to find our space, but the fees are really high so we have to charge significantly more than when someone contacts us directly - which probably deters potential rentals.... See more

Company replied

Rated 5 out of 5 stars

I have been so happy with my experience with Giggster. They are so efficient and professional and respond to my questions within minutes. They pay within a few days and the communication and fol... See more

Rated 5 out of 5 stars

I had to cancel a booking due to extenuating circumstances and giggster walked me through the very simple process. I will book in the future solely based on how they handled things!

Rated 4 out of 5 stars

People have wanted to take photos or make films at our site. Some have contracted with Giggster without actually having visited our location. This is not a good idea given the layout of our shop. A... See more

Rated 5 out of 5 stars

I have been using this platform, and I am doing very well in the photoshoot and event business. I recommend anyone on thinking of doing a business like this on their property to use Giggster. Profes... See more

Rated 5 out of 5 stars

I’ve had a great experience hosting on Giggster so far. Both productions I’ve hosted were well organized, respectful of the space, and communicated clearly throughout. The platform has been easy to us... See more

Rated 5 out of 5 stars

We have a large rehearsal studio and performance space that we offer for event rentals. Before the pandemic, we used both Peerspace and Splacer. All that stopped with the pandemic. In late 2025, we d... See more

Rated 5 out of 5 stars

Giggster connected us with a production company looking to film a couple social media commercials. The platform was fairly easy to navigate and the production went very smoothly. I was paid relativel... See more

Rated 5 out of 5 stars

giggster helps me as a host connect with filmmakers and creatives pursuing their craft. i love getting a chance to be a part of their story with our venue!

Rated 5 out of 5 stars

Giggster has made everything super smooth from the building of our platform to communicating with my clients. This is a no brainer for anyone with meeting spaces or studios looking to be anything that... See more

Rated 5 out of 5 stars

This was a seamless booking. We had great communication with the team that was using our place for filming. Apart from making money I always like the experience of having our place featuring in movies... See more

Rated 5 out of 5 stars

Giggster is great, easy user friendly platform, with text and email notifications makes things easier. And its been a great way to get additional exposure and a small additional revenue stream with no... See more

Rated 5 out of 5 stars

Working with Giggster has help me make extra money, exposed me to many amazing artists and allowed me to be an active part of the community. Any time I have a question they are quick to resp... See more

Rated 5 out of 5 stars

I have been using Giggster for a few years now. It has been great! Easy to find suitable locations, and book. The hosts have all been super, and response times are quick! Even for last minute book... See more

Rated 5 out of 5 stars

My overall experience with Giggster has been great. The very few times I have needed customer service, everything was handled quickly, professionally and to my complete satisfaction. I have also had... See more

Rated 5 out of 5 stars

Definitely the best platform out there in regards to booking professional sets, spaces, and areas of congregation for media production, music shows, board meetings, parties, etc. The Giggster te... See more

Rated 5 out of 5 stars

I reached out regarding a booking I made, and MiAnn was super friendly and helpful and was able to provide a resolution to my problem with ease! Really grateful for the experience and looking forward... See more

Rated 1 out of 5 stars

Would give zero stars rented a location on Giggster then had contact with the host and then Giggster cancelled my booking for me needing to verify my payment method instructions where not clear very c... See more

Rated 1 out of 5 stars

Completely unreliable app. The actual event hire price is nothing like that quoted on the app. Very unclear terms.

Rated 5 out of 5 stars

Giggster has helped supplement my income this year by renting out my place. Its hub is fast and easy to use. I love their customer care and response time. Thank you

Rated 5 out of 5 stars

Simple and easy to do business with giggster, easy to book with them and accurate information. They are also quick tp pay.

Rated 1 out of 5 stars

Update on my issue with getting an $1,100 refund from giggster. After giggster dragged their feet for weeks, they told me there is not thing they can do and offered me a discount to rent again. I have... See more

Company replied

Rated 4 out of 5 stars

I've been using giggster for the past year for bookings at my studio space. It was easy to set up and get started, create a listing, and start bookings. Payouts come fast and on time too. The... See more

Company replied

Rated 5 out of 5 stars

Giggster is a fun interactive platform for us to be on. We are continually being matched with good-fit clients to support their creative projects. The staff has been incredibly supportive starting wit... See more

Rated 5 out of 5 stars

I'm appreciative for the Giggster platform - allowing me a reliable source to advertise (and manage) my event space for short-term rental. I look forward to meeting new 'clients' and seeing how the re... See more

Rated 5 out of 5 stars

Gigster is a great site to partner with, Ilove the way they remind you about your upcoming bookings.

Rated 5 out of 5 stars

This platform was very helpful in renting a space for an event. I have no complaints and look forward to using it again in the future!

Rated 5 out of 5 stars

Giggster has always been a reliable resource for unique locations that simplifies our production process greatly. It saves both time and money without sacrificing quality.

Rated 5 out of 5 stars

It was easy to choose and book the space I wanted and when I had an issue with my promo code, their customer service was excellent. I will use them again.

Rated 3 out of 5 stars

I would like to start off by saying I do not have a problem with Giggster. My issue was with the particular renter/event. Just make sure to ask plenty of questions before agreeing to a rental! But I w... See more

Rated 5 out of 5 stars

I work with a few booking sites to rent my studio in Toronto, Ont. Giggster is one of my preferred platforms due to ease of use.

Rated 1 out of 5 stars

I’ve been a long-time host on Giggster and have had exceptional experiences with many members of their support team. Abby, Anie, Benny, Katrina, Polina, Tetiana, and others have always gon... See more

Rated 5 out of 5 stars

We have made 2 bookings with this platform. We are happy so far. Professionals and very smooth process.

Rated 1 out of 5 stars

Giggster does not have a system in place that protects the customer in case the own does not delver in their contract or makes changes to the contract. The owner of my location reached out 4 hours bef... See more

Company replied

Rated 5 out of 5 stars

I’ve hosted nearly 300 bookings on Giggster, and it has been one of the most consistent and reliable platforms I’ve used as a location host in the film and production space. Giggster makes it... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience

Great experience! I'm a small boutique owner and I've been using gigster to book all my photoshoots, such an easy experience and has made my work so much more put together and professional.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great side hustle

Working with Giggster has help me make extra money, exposed me to many amazing artists and allowed me to be an active part of the community. Any time I have a question they are quick to respond and thorough in their answers.

I’ve had only one crummy experience but they were students so I let it slide. I did add an extra house rules to avoid situations moving forward. You shouldn’t need to have a rider not to go into your drawers and use your clothing in the shoot, but obviously you do!

Everyone else has been respectful. I recommend restating the Giggster cleaning policy and overtime policies. They are very helpful to have in place. I’ve only needed the overtime twice in three years.

I let folks scout for an hour for free then I add a fee for time over that.

If you are the kind of person who genuinely likes people, you’re not super finicky about folks in your space then this is a great side hustle!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Gigster connects the dots!

Gigster made connecting the dots between hosts and producers seamless! Communication in app is monitored for everyone’s protection and any questions get answered rather quickly. Recommend.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Safe, Seamless, and Reliable Rental Platform

Gigster does an excellent job connecting hosts with renters we likely would not have found on our own. The platform removes much of the hassle from the rental process and creates a smooth, secure experience for both sides.

One of the biggest advantages is how they handle payments, including processing transactions, managing deposits, and issuing refunds when necessary. This adds a strong layer of security and convenience, which builds trust with customers. Many renters feel more comfortable booking through a trusted platform rather than choosing a place randomly without any structure or protection.

I’ve also noticed that I often secure bookings without the renter even needing to view the place in person first. That level of confidence comes from the credibility and professionalism of the platform.

While providing prompt communication and excellent customer service on my end is key to closing inquiries, Gigster makes the entire process user-friendly and efficient. Overall, I am very satisfied with their service and appreciate how streamlined and reliable the system is.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

The host was not reachable

The host was not reachable, we have waited 1h+ so he can tell us how to enter the studio

February 23, 2026
Unprompted review
giggster.com logo

Reply from giggster.com

Hi Tracy,

Thank you for sharing your experience. We are sorry you had to wait for the check-in instructions. Unfortunately, since you have repeatedly pushed back the start time on the day of the booking and arrived 1 hour before the end time of your booking, the host already assumed that you wouldn’t be using the studio and was late to respond to you.

We agree that this situation could have been handled in a better way by the host, however, to reconcile that, he offered you extra free time to use at the end of the booking.

If you require any additional help with this or any other booking, please feel free to reach out to us.

Best regards,
Elena Baterovska
Head of Customer Success

Rated 5 out of 5 stars

Marj delivers exceptional customer…

Marj delivers exceptional customer service from start to finish. She’s professional, attentive, and genuinely cares about creating a smooth and positive experience. Communication was clear, timely, and thoughtful, and she handled everything with confidence and warmth. You can tell she takes pride in her work and values the people she’s helping. Highly recommend working with her—she sets the standard for great customer service.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Experience

I am relatively new to giggster but my experience has been very positive so far. The production agencies that come in are respectful and platform is easy to use.

February 24, 2026
Unprompted review

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