Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more
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Review summary
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It was mostly straightforward, did not like not being able to pick seats it only let me view an avaliable block and gave me seats. I also don't like booking and having to download yet another app t... See more
Company replied
I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more
Company replied
Only not five out of five as like many ticket purchasing sites, it is not clear where from, how and when actual or digital tickets will be be dispatched.
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Company details
Written by the company
Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.
Contact info
Manchester, United Kingdom
- www.gigsandtours.com
4.4
Excellent
36K reviews
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Gigs n Tours Ticket Buying
Gigs n Tours are always straightforward and easy to book tickets with
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Quick and easy to navigate.
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Awful customer service
Awful customer service, I purchased tickets for my daughter not realising the show was an 18+ event, contacted them immediately but they insisted no refund. Will be avoiding booking from them in future
June 24, 2026
Reply from Gigs and Tours
Hello , Sorry to hear this. All age restrictions for shows are stated on the ticket in the purchasing process. You can log in here - https://www.gigsandtours.com/customerservice if you wish to sell your tickets. Thanks ^M
Easy to use making the experience less…
Easy to use making the experience less stressful.
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Always an easy process to buy tickets!
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Really great site that’s easy to use
The site is so easy to use and the ticket sale reminders work really well. The ticket queueing section is definitely the least ‘stressful’ area in relation to other ticket sellers, keeps you updated with clear instructions 😀
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy way to book
June 24, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy to use and speedy site
June 24, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Sorry to hear this. For any query's you can log in here https://www.gigsandtours.com/customerservice to submit an online query form to our online team. We still hope you have a great time at the show. Thanks ^M
I was the lead booker for five other…
I was the lead booker for five other ladies and myself. From booking the tickets to arriving at our seat we had not an issue everthing went smoothly. We were sat in bloc 323 seats 562/567 row 13 unfortunately in front of us row 12 sat 4 women that stood through the whole concert. When they were politely asked if they would sit down for the quieter songs, we were met with abuse and disgusting language. When the concert was over on exciting our seats one of the women threw water over three of us drenching us through. A brilliant evening spoilt by these obnoxious women.
June 20, 2026
Reply from Gigs and Tours
Hello , We are sorry to hear this took place at the event. We always recommended seeking assistant from a member of staff at the venue for future events so this type of behaviour can be avoided. We still hope you managed to have a good time at the gig! Thanks ^M
Very fishermans friendsgood service would recomend to…
Very good service would recomend to family and friends
June 20, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy purchase of tickets
The site was easy to use and gave good options. I purchased 2 tickets and it was so easy to do.
June 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Better seats than Ticketmaster!
June 23, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Not easy to contact
Awful customer service for requesting an insurance claim refund for tickets. Ended up putting tickets up for sale on the approved resale site as the official stance is a response within 1-5 days however emailed them to say the tickets have been sold and the claim is no longer required. Got a email day after the event acknowledging the previous email and that the insurance claim was no longer required and to enjoy the show !!! Could tell they really didn’t want to honour the claim even though they gladly took the additional payment for the insurance.
No easy way of contacting.
June 19, 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this. You can log in here - https://www.gigsandtours.com/customerservice to submit your query online to our team who will be in touch before the event. Thanks ^M
So much better than Ticketmaster as…
So much better than Ticketmaster as they kept thinking I was a bot. Easy to pay.
June 19, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Going to take that concert on Saturday…
Going to take that concert on Saturday and have no idea how to access my tickets.
June 23, 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M
The only fault for me I like to pick my…
The only fault for me I like to pick my own seats in the price range. Otherwise all fine.
June 17, 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Love Gigs and Tours
Love Gigs and Tours! Really easy website to navigate and buy concert tickets, and also really good and letting me know when shows are coming up that we might enjoy. Also - their resale platform is easy to navigate and makes sure any tickets you end up not being able to use can go to other fans so they can enjoy the show. Really great booking process, easy to navigate website, and LOVE the gigs themselves. Thanks peeps!
November 25, 2025
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
good so far…
All pretty good so far to organise tickets and book and pay. We have used you several times now and we have been pleased with the booking experience and being kept up to date with forthcoming events.
June 18, 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
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