Gilbert & Rose Reviews 

145
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for delivering truly exceptional service, ensuring clear communication, and offering constant support throughout the entire journey. Many people note that prompt responses, detailed explanations, and local market knowledge make property viewings and purchases much easier. However, some people mentioned that complex legal issues and slow external solicitors occasionally created stressful hurdles and unexpected delays. Despite these outside challenges, reviewers consistently emphasized that the agents worked incredibly hard behind the scenes to keep transactions moving smoothly toward a successful completion.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers highlight positive aspects of service, noting that the team is exceptionally professional, helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are consistently professional,... See more

Response time

Consumers experience great satisfaction regarding the response time, frequently praising agents for immediate... See more

User experience

Customers consistently note positive experiences with user experience, describing the buying and selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gilbert and Rose were great. Megan and Chiana were so professional when showing potential buyers around our property. Leanne kept us updated once we had sold and was always on call to answer our quest... See more

Rated 5 out of 5 stars

Gilbert and Rose presented the property beautifully and achieved the full asking price in two days. The price achieved was above some other agents Due to legal issues the sale took a long time to g... See more

Rated 5 out of 5 stars

Straight from the start the service from this branch in Leigh on sea has been exceptional. Christian Lister was our viewing agent and he was so helpful, and friendly and knowledgeable about the prop... See more

Rated 5 out of 5 stars

Had a very positive experience with Gilbert and Rose . On the sales side - Ed was very helpful, honest, offering guidance and market knowledge along the way. Fast at getting the property ready to sell... See more


Company details

  1. Real Estate Agency

Written by the company

Gilbert & Rose is the people’s choice for property marketing in South East Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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4.9

All reviews

(145)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful throughout the entire process

I truly cannot recommend this estate agent enough. I was ready for the process to be stressful and draining but it has been the opposite. From the point of viewing houses, Ross was so helpful, very informative but never applied any pressure. Once I found my new home (thank you again Ross), Leanne kindly took over, providing clear concise weekly updates, pre-empting the next steps, and just answered any questions extremely promptly. So friendly, so helpful. It has made the world of difference to the process. Thank you both!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Leanne is the best

Leanne is the best. Seamless from start to finish. Was update every step of the way. Can’t recommend enough.
Thanks Leanne for all your hard work.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Leanne Warren at Gilbert & Rose

A huge thank you to Leanne Warren at Gilbert & Rose for her outstanding support throughout our property purchase. She provided weekly updates without fail, followed up with all parties involved, and kept everything moving smoothly. Her advice helped us save both time and money, and her communication was excellent throughout. What stood out most was her dedication—even while on holiday just days before exchange, she continued chasing progress and keeping us informed. Leanne made a stressful process much easier, and we highly recommend her.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I sold a property and I must say a…

I sold a property and I must say a massive thank you, to Leanne Warren who went above and beyond to make the whole sale process go through smoothly.
She kept me updated throughout every step, and showed great kindness to my situation.
Thank you so much Leanne, you are a credit to Gilbert & Rose

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Would like to thank the staff at…

Would like to thank the staff at Gilbert & Rose for all their efforts selling for us.
Specifically Gary for showing numerous potential buyers around before negotiating our sale, then we had the pleasure of dealing with Leanne who chased up solicitors, answered numerous queries all whilst keeping us involved and updated.
Thank you again 🙏🏼

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

After being with another Estate Agent…

After being with another Estate Agent for 16 weeks and no sale on my late parents property Gilbert and Rose sold it so much quicker with far better marketing. All of the team have been brilliant but a very special THANK YOU goes to Leanne who has been so helpful throughout the sale,mostly as my solicitor were so useless and it was Leanne who kept chasing them up and keeping me up to speed. I would highly recommend Gilbert and Rose to anyone.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

We cannot thank and recommend Gilbert…

We cannot thank and recommend Gilbert and Rose enough. They have been extremely professional and efficient with every encounter. We have brought and sold with them and have had the best experience. Big thanks especially to Ryan, Gary, Ross and Alistair who have been amazing and also to Josh who was a natural at showing us the property we brought. Highly recommend. Thank you so much :)

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding in both selling and after sales progression

G&R offer a selling service which, if you pay for the top package, includes a sales video, drone footage, and a 3-D LIDAR model of the inside of your home. Thoroughly recommended.

But it doesn't stop there, to help progress your sale, a Sales Progressor is then employed to chase conveyancers and estate agents in the chain, to answer queries for both you and your buyer. My SP was an outstanding and meticulous lady – by the name of Michelle Birrell, highly-experienced and perfection to a tee.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, thank you!

We had a great selling experience with G&R. Our viewings were always accompanied and we achieved a price that we were really pleased with.

Huge thanks to Michelle our sales progressor. Not only did she progress our sale beautifully but she provided the much needed shoulder to cry on and the humour during the stressful times. We can't thank you enough for all of your hard work x

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience

We had a very positive experience with Gilbert and Rose to buy our first home together. Thank you very much to Michelle and the team for regular updates and getting the sale over the line. We are very happy.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t fault Gilbert and Rose at all……

I can’t fault Gilbert and Rose at all… the best experience with moving into our new property from start to finish. The whole team we dealt with are amazing but especially Aaliyah. So so helpful from the very beginning, so friendly and always ensuring we are at ease with different steps. I would definitely recommend. Thank you everyone :)

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

The Gilbert & Rose team in Leigh-On-Sea…

The Gilbert & Rose team in Leigh-On-Sea from the start were helpful, professional, informative, knowledgeable, very transparent and approachable, with Ross, Lewis, Ryan doing an amazing job with the viewings. Samuel carrying on the good works with the negotiations. With the sale of the property progressing Leanne was amazing with her informative communication and updates, keeping the final close out stages a smooth process.
Thanks again to the Gilbert & Rose team for all your hard work and effort.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

We had an excellent experience with Gilbert & Rose throughout the sale of our property, and we especially want to thank Karen for everything she did to get the sale over the line. From start to finish, she was professional, proactive, and incredibly supportive during what can often be a stressful process.
Karen truly went above and beyond at every stage — always keeping us updated, chasing things when needed, and making sure communication between all parties kept moving. Her dedication, persistence, and attention to detail made a huge difference, particularly towards the final stages of the sale where her hard work and determination ensured everything stayed on track.
We genuinely felt that Karen cared about achieving the best outcome for us, and her calm, positive approach gave us confidence throughout. We wouldn’t hesitate to recommend her and the team to anyone looking to buy or sell a property. Thank you again for all your hard work!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service from start to finish

We had a very positive experience with Gilbert and Rose. The sales progression team were spot on throughout from our initial viewing to completion. Brennan was the first team member we met at the property and he was brilliant allowing us all the time we needed on our first viewing and again on subsequent visits. After the purchase hade been agreed Karen Summers took the lead. Both were amazing throughout the process with regular updates and support. Would highly recommend G&R.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Top Mark's for ROSS in Leigh-On-Sea at…

Top Mark's for ROSS in Leigh-On-Sea at Gilbert & Rose.

I recently viewed a property with ROSS. He is so polite and gave so much time on his viewing , not making me feel rushed at all. He was very informative regarding the property i was viewing and made the viewing very pleasant.
Keep up the great work

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. Lewis was outstanding, he couldn’t have been more helpful both in selling our house and helping us find somewhere. Kind and considerate as well as realistic and professional. After a particularly upsetting sale failure we swapped to G & R and they were brilliant. Everyone in the office was fab, but Lewis was a gold star estate agent - we will miss him. 😊

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Gilbert and Rose presented the property beautifully and achieved the full asking price in two days. The price achieved was above some other agents
Due to legal issues the sale took a long time to go through but Michelle really worked incredibly hard to keep it live and was proactive in trying to solve issues really showing her experience. Communication was excellent. We could call anytime and would always get a fast response.Michelle kept us very well informed.
The sale completed in the end to everyone's satisfaction.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

The experience we had with Gilbert and…

The experience we had with Gilbert and Rose was exceptional, this includes all the efforts and communication from Presley to secure the sale, we had full confidence even when one buyer sadly pulled out, the next one was brought in quickly. Then the sales progressor Michelle is an absolute gem in the G&R business. Michelle was tenacious, personable, professional and so hard working. It was a pleasure dealing with both! Thank you.

March 20, 2026
Unprompted review

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