Gilbert & Rose Reviews 

145
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for delivering truly exceptional service, ensuring clear communication, and offering constant support throughout the entire journey. Many people note that prompt responses, detailed explanations, and local market knowledge make property viewings and purchases much easier. However, some people mentioned that complex legal issues and slow external solicitors occasionally created stressful hurdles and unexpected delays. Despite these outside challenges, reviewers consistently emphasized that the agents worked incredibly hard behind the scenes to keep transactions moving smoothly toward a successful completion.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers highlight positive aspects of service, noting that the team is exceptionally professional, helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are consistently professional,... See more

Response time

Consumers experience great satisfaction regarding the response time, frequently praising agents for immediate... See more

User experience

Customers consistently note positive experiences with user experience, describing the buying and selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gilbert and Rose were great. Megan and Chiana were so professional when showing potential buyers around our property. Leanne kept us updated once we had sold and was always on call to answer our quest... See more

Rated 5 out of 5 stars

Gilbert and Rose presented the property beautifully and achieved the full asking price in two days. The price achieved was above some other agents Due to legal issues the sale took a long time to g... See more

Rated 5 out of 5 stars

Straight from the start the service from this branch in Leigh on sea has been exceptional. Christian Lister was our viewing agent and he was so helpful, and friendly and knowledgeable about the prop... See more

Rated 5 out of 5 stars

Had a very positive experience with Gilbert and Rose . On the sales side - Ed was very helpful, honest, offering guidance and market knowledge along the way. Fast at getting the property ready to sell... See more


Company details

  1. Real Estate Agency

Written by the company

Gilbert & Rose is the people’s choice for property marketing in South East Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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No recent history of asking for reviews

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4.9

All reviews

(145)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

I just want to tell thank you to Kash for helping us to find a property.He was very approachable and polite .Highly recommend

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

When purchasing the property in Godwin Walk I was initially shown round by Ed who could not have been more welcoming. I cannot thank him enough for helping me with securing the property. I was then passed onto Claire who helped me with the sales progression and she was simply amazing keeping me fully updated all the way and making sure exchange and completion took place on the date I had asked for. Thank you so so much

Nicola

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would and I'm…

If I could give zero I would and I'm only writing this review to get someone at Gilbert and Rose to deal with my issue. I wouldn't touch this company with the proverbial barge pole. Two years ago I decided to move house as my 25 year old son was suffering from mental health issues and had tried suicide twice. I talked to an agent from this company and explained the circumstances and that I needed to tread carefully with my son with regards to viewing etc as any disruption to his routine he found difficult. The agent was here for two hours ago I really thought he understood . Sadly my son did take his own life within a month and I contacted the agent explaining that I couldn't possibly move now. The last two years have been help. Fir the last six months I've had constant emails and calls from Gilbert and Rose the emails are all flowery saying let's chat prices have risen Yadda Yadda. I've had calls and each time I tell them I can't sell now or move. Last week I was in tears on the phone after the latest call and was promised I'd be taken off the list.. today another smarmy email with the usual rubbish. What do ineed to do to get them to leave me alone. In tears again tonight so taken to trustpilot maybe someone there with a modicum of sincerity at Gilbert and Rose might be checking their reviews and do something....

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

"No" Contract

They say they don't tie you into a contract, yet, when you want to walk away, they ignore your request and still arrange viewings.

Sales technique was to just keep lowering the property price. Didn't update listing as i asked, lowered the price without my permisson to a price i would not accept. Poor floor plan.

Lied to buyers about service charge reduction leading to loss of a sale.

Honestly, all the guys felt like 'Jack the lad', only decent person was Michelle.

March 19, 2022
Unprompted review

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