Gilmartins Reviews 

249
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


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4.0

Great

TrustScore 4 out of 5

249 reviews

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No recent history of asking for reviews

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4.0

All reviews

(249)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Ryan was very friendly he was…

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if there is any upcoming issues. Great 👍 job Ryan is the best he deserves a pay rise.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

We need more Jacks!

Jack arrived on time, he was very friendly and communicated well with me and my carer, he was friendly around my dog and put us all at ease, Jack quickly found the issue and it needed external help so put the repair through as an emergency… he was efficient and reassuring and explained the process… I really recommend Jack, he seemed to genuinely love his job and knew it inside and out and was a pleasure to interact with!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Mav was amazing

Mav was amazing! I didn’t even know I had an appointment today but he came and he fixed the leak that I had on my kitchen sink! He even went and got a new tap. Thank you Mav

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Polite and cheerful worker

Gavin was a cheerful worker. He was smiling the whole time and was polite in his talking whilst maintaining professionalism. He got the job done in a short amount of time and explained exactly what he done. Thank you Gavin French

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

I’m a Peabody resident and…

I’m a Peabody resident and unfortunately all of Gilmartin’s tradesmen like to park all over the estate.
Gilmartin’s tradesmen seem to like to park right in front of the residents’ sheds which are in use 24/7 for storage and personal use.
Despite having asked Gilmartin’s on a regular basis their dimwit tradesmen can’t manage to park in the tradesmen’s specific car parking spaces - how difficult is it to park where you’re meant to park?
These vehicles also block the access for my partially abled and disabled residents who use walking sticks and mobility scooters to get around, the lack of consideration is appalling and insensitive to my elderly and infirm neighbours.
Peabody have created designated tradesmen’s car parking spaces for working on-site and yet Gilmartin’s will park anywhere they bloody well like.
And Gilmartin’s also leave all of their industrial waste on the estate or around the estate for the poor Peabody caretakers to remove and dispose of.
It’s nobodies job to clear up after Gilmartin’s tradesmen.
This morning I’ve just watched and recorded a Gilmartin’s tradesman in vehicle LO17 JSF dumping 4 x massive black sacks of rubbish in a domestic waste bin on my estate.
Please don’t use these cowboys.
We are are absolutely fed up of Gilmartin’s and their lack of care & consideration for Peabody residents - we cannot wait until their contract is over.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The plumber was polite

The plumber was polite, and completed the job to what made sense rather than what it said on paper. He waited to make sure the repair was functioning well. No half jobs 🙌🏽 finally someone to finish the job in full. Let's hope this is yhe new way forward.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

A professional, friendly and efficient service.

Gavin French came out, this afternoon, to look at our toilet (manufactured by Geberit) which was overflowing.

He promptly assessed the problem, temporarily repaired the toilet but advised that the toilet needed a part replacing and servicing too. He informed me he would escalate the matter to Gilmartin.

Gavin was professional, friendly and efficient.

Gilmartin initially logged the report as an emergency and Gavin arrived within 3-4 hours.

July 31, 2026
Unprompted review

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