Gilmartins Reviews 

251
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

251 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(251)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience from Paul…

I had an excellent experience from Paul the electrician from Gilmartin’s, he repaired my kitchen wall socket quickly and professionally, explaining everything clearly throughout the process. He arrived on time, was polite, tidy, and completed the work to a high standard. The repair was done efficiently, and everything is now working perfectly.

As a bonus, we had a great chat about bus driving, as he used to be a bus driver many years ago. It was lovely sharing our experiences and made the visit even more enjoyable. Thanks Paul

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Adrian S and Gavin French

Adrian. S and Gavin French arrived on time, showed their IDs and were very polite. I was very happy with the their work, they did an excellent job! Thank you Adrian.S and Gavin French

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Our front door hadn't been closing…

Our front door hadn't been closing properly for a while, even after a previous attempt to fix it, which was becoming really stressful. Gavin French was sent from housing association and resolved the issue right away. He was professional, polite, and prompt. Huge thanks to Gavin for his help!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had an ongoing problem with a leaking…

I had an ongoing problem with a leaking toilet😩

I opened the door to a man who had a friendly 😀from Gilmartins operatives Team.

He checked🤔found the issue🤔 repaired the problem with ease!! 😉
Thank you Gavin….Good job!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had an emergency call out and Ryan…

I had an emergency call out and Ryan the carpenter/plumber arrived promptly, he was very friendly, extremely knowledgeable and fixed what needed fixing, not temporarily - but properly fixed. Hire more Ryan’s please. Thanks

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful!

Absolutely awful!! 7 weeks to fit a bathroom and it’s still sub standard after 7 weeks and me having to move out of my home into a hotel!! Tiler tried to grout after a couple of hours even though the glue hadn’t gone off even says on the tin grouts in 24 hours! Has tiles done twice still not level, had floor done twice still awful! As for the plasterer left my home In An awful state, took 2 hours to clean!! I could go on and on but I won’t

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

A plumber from Gilmartins

A plumber from Gilmartins came to my property that I rent to fix a leaking water pipe. He undone one connector on the pipe put a bit of plumbers tape around the tread and tried to retighten the nut, unfortunately he put the nut on crooked and cross threaded it making the leak 100 times worse then proceeded to tell me he hasn’t got the right parts to fix the leak and I would have to call Thames water. He then turned off my water supply and left! An absolute cowboy. I will not be letting anyone from Gilmartins into my property in the future, they are a total liability.

July 15, 2026
Unprompted review

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