I’ve been using Ginger Software for a bit now, and I’m honestly impressed. It catches grammar mistakes I miss and the sentence rephraser is super helpful when I want to say something more clearly or c... See more
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English isn’t my first language, so the built-in corrector plus sentence rephraser are lifesavers when I’m drafting emails and documents. Compared with Grammarly, the yearly plan is cheaper and I get... See more
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[UPDATE: The developers contacted me and confirmed that all old lifetime users were saved on their license. Thank you so much] This app when was beginning and unknown, it offered a one-time lifeti... See more
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I've been trying to cancel the subscription for almost a week now and haven't an answer, all ive got is bot emails. Is there any legal action I can't take against them because I can't believe they're... See more
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Company details
Contact info
131 Dartmouth Street , 02116, Boston, United States
- support@gingersoftware.com
- www.gingersoftware.com
It's 2016...
I was a little disappointed with this company, but luckily I only paid for one month's worth of usage instead of the year that I first intended to. Now while the actual speech-to-text is in my opinion as good as anyone else's in the same price range (you get what you pay for, and the really expensive stuff is superb) It's the after sales service I'm peeved with. This is 2016 and still they are working to a two to three days timetable to get back to people. (Excluding weekends of course) So, I had a problem, emailed them about it, three or four days later, after I'd sent a second email telling them that this service was very bad, they came back to me almost instantly saying, (Quote) I am sorry to hear that you are experiencing some issues with the Ginger software.
It sounds like a common bug we had with our previous version of Ginger, Please uninstall your current Ginger software and follow these instructions to download and install our latest version. (Unquote)
Am I the only one who can see a major problem with this statement! Why have they stilI got an old version laying around?
Anyway, I followed their instructions and now I'm back to square one because sadly it wasn't successful. All I have now is the free version that does not include the speech-to-voice that I've paid for. And that only works on a limited weekly time basis.
So I sent another email telling them I followed their instructions and now it doesn't recognise me. So, without using one word of this software, the cost to me has gone from £0.61p per day for the month to £0.81p per day, and that is if I get it sorted by this weekend.
So the bottom line is, their product is okay, the price is middle of the road, but their after sales service is, I'm sorry to say, atrocious. It is no longer 1970 or 80, it is 2016 and people want replies to problems yesterday. Especially when it's their money being used up.
I will not be buying the annual version now, whatever happens, nor any other version come to that. I will instead be spending a great deal more money and buying the latest Dragon Software (probably) instead. It's a great shame, but I like everyone else, want what I pay for.
August 3, 2016
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