Giochinscatola Reviews 

246
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Great experience. Giochinscatola has games very hard to find around. Thank you Giochinscatola! The missing star Is due to the Not-so-perfect quality of shipment packaging. The game boxes were a Litt... See more

Company replied

Rated 5 out of 5 stars

If you are looking for a hard-to-find game or for a suggestion about a game out of the mainstream, this is the right shop to consult! When you are choosing a game with them you feel the difference lik... See more

Company replied

Rated 4 out of 5 stars

The transaction ended up never happening. There was some miscommunication (I am sure primarily on my side of the conversation) that caused some hick-ups. However, the individual I was dealing with w... See more

Rated 5 out of 5 stars

Very fast shipping. Package was well wrapped and protected, although the larger box it came in took some beating (DPD delivery). Will be buying again!

Company replied

Company details

  1. Hobby Store
  2. Game Store

Information provided by various external sources

Since more 10 years the No. 1 e-commerce website in Italy


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

246 reviews

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No recent history of asking for reviews

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4.5

All reviews

(246)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick international EU shipping

Quick international EU shipping, everything went very smoothly, I recommend this internet store!

September 12, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

Thank you Adam !

Rated 5 out of 5 stars

All good!

Good price, corresponding description, fast delivery. Thank you!

September 4, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

Thanks ! :)

Rated 1 out of 5 stars

Very poor customer service

I ordered a large quantity of game magazines back in April. This order never arrived and for over a month now I have been trying to obtain a refund. They say that they are requesting compensation from the courier, but that's not my problem, I should be refunded straight away for an order that I have never received.

Edit: it's a pity that I have to post here to get any sort of response... It's now September 7th and I'm still waiting...

August 31, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

Sorry but your shipping was not insured, in this case we have to wait the courier answer, we will re-ask again now.
Snail mail post timing sorry, they said they will refund soon...

Rated 3 out of 5 stars

Disconcerted

I submitted my order one week ago. I don't know yet if the products I ordered are both available or not. No communications about the state of my order, it is necessary to login and check the account page on the website.

August 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.

Great range of games at competitive prices.

Swift dispatch and great communication through to final delivery.

Ryan

July 10, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

thank you Ryan :)

Rated 4 out of 5 stars

fast and kind seller

fast and kind seller.
nfortunately not always the wargames stock is as wide as the one of other sellers in the sector. Prices, in wargames, often higher than other shops, even if with the discount codes obtained from previous purchases one can save some money. i usually wait for discount offers. Really appreciated the chance to pay without fees in three tranches( scalapay mode)

July 9, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

thank you

Rated 5 out of 5 stars

Great quality of products available

Great quality of products available, very pleased with service and fast shipping. Items always arrive at pristine condition. The best board game shop in the region.

June 16, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

thank you ! :)

Rated 5 out of 5 stars

Fast

Fast, easy, great comunication.

April 27, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

thank you ! :)

Rated 4 out of 5 stars

Good but not perfect.

Delivery process was perfect. Game was in very good shape but not new, nor “unplayed” (apart from cards that were sealed). Box was showing clear aging by use signs. It was a good buy but should not have been promoted like perfect/unplayed.

April 26, 2020
Unprompted review
Giochinscatola logo

Reply from Giochinscatola

Thank you ! Anyway please report to info@giochinscatola.it any problem with the game condition.
Ciao!

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