Givergy Reviews 

215
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Its such a shame to have to write this. We are a very small PTA, not a big business, we are parents doing this in our spare time to raise money for our local school. The site is clunky but managabl... See more

Rated 5 out of 5 stars

Great experience, everything ran like clockwork, we were very well looked after by Donna from Two Wheels For Life, who had also organised a surprise for the Sunday morning. It was passes for the... See more

Rated 5 out of 5 stars

In our 4 years relationship with givergy team our event has raised over $300k using givergy platform for our silent auctions. Thanks to the whole givergy team from the ever responsive 24x7 supp... See more

Rated 5 out of 5 stars

We have used Givergy on many occasions for Gala auctions, smaller event auctions, and prize draws. We were surprised with how much they offer and their prizes which went down very well in our most rec... See more

Company replied

Company details

  1. Online Auction Service
  2. Auction House
  3. CRM Provider
  4. Event Management Company
  5. Event Technology Service
  6. Event Ticket Seller

Written by the company

Givergy is on a mission to help organizations raise more funds and change charitable giving worldwide. As a certified B Corporation with an award-winning fundraising platform, Givergy offers a range of cutting-edge fundraising solutions and expert advice. With operations in North America, UK & Europe, Australia, and Hong Kong, Givergy has supported over 3,000 nonprofits and charities to help them raise over USD $1.1 billion worldwide, helping some of the biggest names in the fundraising industry.


Contact info

3.8

Great

TrustScore 4 out of 5

215 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(215)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

A con

A con. An evening event was 4.30. Told to walk two miles to pick up passes at 2pm on Saturday and miss qualifing. Advertised as free time in paddock before the event but none. Taking legal action to claim money back. Ruined my holiday.

June 14, 2018
Unprompted review
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Reply from Givergy

Hi Anthony,

We are sorry to hear your experience did not go as expected initially. We’ve contacted Two Wheels for Life who provided the prize and they’ve informed us that they were able to resolve the issue and you were able to attend the prize-giving event.

We hope that you enjoyed the rest of your trip.

Best wishes,

Team Givergy

Rated 5 out of 5 stars

Great interface

Great interface. User friendly and nice place to bid.

May 28, 2018
Unprompted review
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Reply from Givergy

Thanks Olivier, much appreciated!

Best Wishes,
Team Givergy

Rated 5 out of 5 stars

Very professional

Very professional. When i won my item givergy contacted me directly and helped me with any questions i might have had

May 21, 2018
Unprompted review
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Reply from Givergy

Thanks Jörgen, we hope you enjoy your prize!

Best wishes,
Team Givergy

Rated 2 out of 5 stars

As soon as I won my bid

As soon as I won my bid, I heard nothing more. Flying to Seville tomorrow for moto gp. Still no tickets

May 2, 2018
Unprompted review
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Reply from Givergy

Hi Jeremy,

Sorry about this. We've just got in touch with Two Wheels For Life who have said that they were in contact with you last night and that Donna from their team will meet you in Seville before the event to give you the tickets.

If you need anything else please let me know, and apologies for any inconvenience caused.

Enjoy the GP!

Best wishes,
Team Givergy

Rated 2 out of 5 stars

Not a very good website, further development and improvement needed to improve the clarity of the bidding process.

I've gone through two bidding processes on this website and both of them were problematic.
With the first I was the winner of the auction but after it had finished I was informed that my bid was below the reserve price on the item and so the charity would have to be contacted to decide whether to re list or not. The problem for me was that nowhere on the auction details did it say that there was a reserve price on the item.
I contacted Givergy about this and suggested that it would be a good idea to state the reserve price for the item as by doing this people would:-
a) have an idea as to the intended cost of the item
b) would not have their hopes raised and time wasted bidding on an item that may well have a reserve price which was out of their reach.

Givergy accepted my comments and said that they would do this. However, on the next similar item that came up for auction, instead of stating clearly that there was a reserve on the item AND saying what the price was was they chose to put a message on the page, below the current bid, informing people that there was a reserve on the item which had not been met by the current bid. This is not the same as what I suggested and, in my opinion still leaves things unclear.

I then bid on another item for the same charity. Prior to this I had carefully read the details of how the bidding process works using the FAQ section of the website. These stated that if there was a higher bid placed on an item within the final 2 minutes of the auction the countdown clock would be re set to 2 minutes and this would happen each time a higher bid was placed.
With just over two minutes to go I placed a bid on the item that I wanted. By the time that my bid was placed there was less than 2 minutes to go. The page refreshed to show that I was the highest bidder and the clock counted down to zero. My web page still showed the message saying that I was currently the highest bidder right up to, and after the end of the sale. About a minute after the sale ended I received a text message informing me that unfortunately I had been out bid! I was still looking at a screen telling me that I was the highest bidder!! I had also watched the timer count down to zero without re setting or my message changing to one informing me that I was no longer the highest bidder.

After contacting Givergy (again!) I found out that the re setting of the timer after a higher bid had been discontinued some time ago but that for some reason the relevant page of the website had not been updated. I also discovered that after making the highest bid on an item and getting a refreshed page informing me that I was the highest bidder the only part of that page that is updating in real time is the timer!
In actual fact I had been outbid by someone else but there is nothing on the website that informs you of this. the only way that you can keep track of what is happening with the auction is to constantly reresh the webpage! I never found anything on the Givergy website informing me of the need for this.

Givergy were very apologetic when I took this up with them and said that they hoped to incorporate real time inprovements into a future upgrade, however I think that website should have had these features from the start. In this way people know where they stand and can keep track on what's going on.
To be fair, this last problem could have been avoided if I had used the maximum bid facility but having had a very unsettling and suspicious experience when using one of these on another website I had chosen to bid 'live' - or so I thought.

April 16, 2018
Unprompted review
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Reply from Givergy

Hi Michael,

Thanks for the feedback and we do apologise again for the issue with the FAQ's being out of date, completely our fault and this has now been updated. In regards to the reserve price we have taken what you said on board and removed this feature completely for any upcoming campaigns. Unfortunately, we have a few clients who signed up prior to us changing this, so are contractually obligated to continue with their use of reserves. We have inserted the line about there being a reserve price, but the charity did not want to disclose exactly how much this reserve price is.
We have a long list of improvements that would make the site a whole lot better, including the auto update of the highest bid, unfortunately, the team have had other things that needed to be addressed first, so hopefully we'll get to that soon.

Best wishes,
Team Givergy

Rated 5 out of 5 stars

It was my first purchase that I was…

It was my first purchase that I was biding something. And now when I know how things works I can say only good things about your page.

This was my first purchase on your page but I can say it is not the last one.

Best regards.

April 16, 2018
Unprompted review
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Reply from Givergy

Thanks Jan! Wonderful to hear and thanks for supporting a great cause!

Best wishes,
Team Givergy :)

Rated 5 out of 5 stars

Great experience and easy to understand/use

This company provides everyone with one-of-a-kind opportunities - No matter how big or small each of them are! All whilst working with great charities to support great causes - The team are hardworking and very helpful!

February 26, 2018
Unprompted review
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Reply from Givergy

Thanks Christy, that's great to hear!
Best wishes, Team Givergy

Rated 4 out of 5 stars

When you click 'recently added it …

When you click 'recently added it shows the oldest not the most recently added and you have to scroll all the way down to the end - frustrating

December 18, 2017
Unprompted review
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Reply from Givergy

Thanks for the review we really appreciate it! Our tech team has been working on this issue, and it will be fixed on the site by the new year. :)

Rated 5 out of 5 stars

Deal with confidence

Deal with confidence. Won a great prize but unfortunately there was a date problem, very easy communications with Givergy to sort it out & I was the greatest Aunt ever !

December 7, 2017
Unprompted review

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