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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting that items arrive as described, are fully functional, and offer significant savings compared to global versions. The delivery service is frequently praised for its speed and secure packaging, with many reporting timely or even early arrivals. Reviewers also appreciate the excellent service, noting good communication and a smooth ordering process. However, some customers encountered issues with their orders, such as receiving a different product than expected or items arriving with defects like scratches or non-functional displays. There were also instances where Google services were not pre-installed despite being promised. Additionally, some people mentioned unexpected customs fees or tariffs upon delivery, and a few were dissatisfied with the return policy regarding shipping costs for misrepresented items.

What people talk about most

Product

People report positive experiences with product, often praising the fast shipping, excellent packaging, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping speeds, with many... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, highlighting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and reasonable prices, often... See more

Service

Users describe positive interactions with service, highlighting friendly and fast service, smooth ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service, very happy.

I absolutely loved purchasing from Giztop!

They take good care of their customers, from the moment you order to the moment you receive your order. With quick response time by Email.

I have purchased the Xiaomi 15 from Giztop and I'm really happy and satisfied. Highly recommended.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good price, great service overall.

A smooth experience. Item arrived quickly to Miami and well protected, all for a good price. To be more.especific, I came looking for a Redmi turbo 3, a smartphone that (according to some internet users) trades blows with many others up there in the wallet sucking tier, without it being nearly as expensive. Giztop sold it for the lowest price, unlike some other popular names, so I took on the offer. It was a great choice, because my phone user experience is the best is has ever been, without a whole lot of money spent nor any shipment hassles.

January 7, 2025
Rated 4 out of 5 stars

Very good communication

Very good communication, the phone came in china to EU quite fast when they send it, no problem with custom what is also good 👍.Same phone i EU 200/250€ more expensive. I recommend this website.

January 11, 2025
Rated 5 out of 5 stars

No problems - Shipping Updates Slow but Came On Time

No problems, good experience. I was a little on the ropes about ordering from this company because I hadn't heard of them and the website looked a little sketchy.
I read a lot of reviews saying they are trustworthy so I placed an order. Shipping was exactly on time but the tracking was not updated very often. It looked like the package was going to take a lot longer based on the tracking updates but it came on time. Thanks Giztop.

December 8, 2024
Rated 1 out of 5 stars

OPPO Watch 4 PRO: be warned, may not work in the UK

I brought a smart watch (OPPO Watch 4 Pro) from Giztop which was delivered on the 27 Decemeber.
The product info mentioned that languages available are English/Chinese only.
Unknown to me the watch cannot be setup (to work/function) until you create an Oppo Heytap account in which you must setup the region/country to where watch came from (China) and you need access to a chinese mobile phone number to recieve a setup code for the watch to function.
As I am in the UK, I cannot obtain a chinese mobile phone number.
I guess you can argue that I should have checked first reference setting up prior to buying, but I can argue where sell an item which can only be setup for China only.
So I now have what looks like an inoperative smart watch which is an expensive (£391.73 ) paperweight, unless Giztop allows it to be returned (opened) as they retun policy appear to be 14 days unopened.

December 27, 2024
Unprompted review

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