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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting that items arrive as described, are fully functional, and offer significant savings compared to global versions. The delivery service is frequently praised for its speed and secure packaging, with many reporting timely or even early arrivals. Reviewers also appreciate the excellent service, noting good communication and a smooth ordering process. However, some customers encountered issues with their orders, such as receiving a different product than expected or items arriving with defects like scratches or non-functional displays. There were also instances where Google services were not pre-installed despite being promised. Additionally, some people mentioned unexpected customs fees or tariffs upon delivery, and a few were dissatisfied with the return policy regarding shipping costs for misrepresented items.

What people talk about most

Product

People report positive experiences with product, often praising the fast shipping, excellent packaging, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping speeds, with many... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, highlighting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and reasonable prices, often... See more

Service

Users describe positive interactions with service, highlighting friendly and fast service, smooth ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

People just read the reviews before…

People just read the reviews before buying
Looks like scam company,they robb you even if you cancel the order in the same minute you ordered it...I found on Google a lot of people complaining about them....⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

100% Safe 100% Satisfy

I recently made a purchase through Giztop, and I can confidently say it was one of the smoothest online shopping experiences I’ve had—especially when ordering tech from overseas.

First and foremost, what you see on the site is exactly what you get. The product descriptions are accurate, the specs are clear, and the images match the actual product. There were no surprises when I opened the box, which was a huge relief.

What really stood out, though, was the customer support. I had a lot of questions before and after my order—some of them probably not the smartest—but the support team answered every single one, patiently and professionally. No matter how relevant (or not) my concerns were, they always replied quickly and kindly.

Even better, they stayed in touch throughout the entire process, keeping me updated via email about order status, shipping, and even checking in after delivery to make sure everything went well. That kind of follow-up is rare these days and shows they genuinely care about customer satisfaction.

Another big plus: the prices you see are the final prices. There are no hidden fees, no surprise taxes or charges at checkout. It’s straightforward and transparent, which I really appreciated.

If you’re thinking of buying from Giztop but feeling unsure, don’t be. They’re reliable, responsive, and honest—a company that actually delivers what it promises.

March 6, 2025
Rated 5 out of 5 stars

first time buyer 100% happy!

first time buyer, but 100% happy! excellent communication and very prompt delivery (only 5 days to get to New Zealand) very highly recommended! very pleased with my Xiaomi 14 Ultra plus photography kit :-)

March 4, 2025
Rated 1 out of 5 stars

I ordered an Oppo N5 Global from them…

I ordered an Oppo N5 Global from them and after paying and placing the order they were unable to deliver the phone. They asked me if I wanted another model, I said no cancel the order and to receive my refund I had to pay their Paypal fees on a phone they did not have. Poor way to do business.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience.

In just 10 days I received my Vivo X200 Pro in perfect condition in the Canary Islands, (Spain).
The service and customer service were excellent.
I recommend this store for its reliability, professionalism, and customer communication.
Thank you!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great outfit.

Great delivery time, great product and customer service. Bought two Oneplus 13 mobile phones, mine was 24Gb version which is not even available in UK.

February 11, 2025
Rated 5 out of 5 stars

5/5 stars

Product was exactly what was needed, and delivery was quite quickly considering this is an overseas purchase for me. Thank you Giztop team!

February 2, 2025
Rated 1 out of 5 stars

My phone arrived damaged

My phone arrived damaged. I contacted Giztop about rectifying this. They said they would issue a refund upon receipt of the damaged device, which is understandable. However, the instructions on how to return the device did not include a return shipping label. I have been emailing them back & forth explaining this since January. I refuse to lose $200 off the price of my return in shipping (from the US to HK). I know there is a time difference, but it is always days before I hear back from them. They are not offering to pay for shipping, just telling me to try other shippers. Bad experience!

January 12, 2025
Rated 5 out of 5 stars

Xiaomi 14 Ultra

I recently purchased Xiaomi 14 Ultra from Giztop. I ordered it on the 16th of Feb. I used express courier to deliver it to Johannesburg, South Africa and I got it delivered on 28th Feb. The phone was in excellent condition when I received it. There was some issues with the customs, they asked me to pay 66 USD, I reached out to Giztop and requested them to refund me. They stated this issue doesn't happen usually and refunded me half the amount, $33 USD.
Whenever I reached out to Giztop via email or chat, they responded on time and kept reassuring me about quality and delivery.
I am happy with the whole experience. I will surely order from them in the future as well.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Operation

Ordering my iQoo Neo 10 was a smooth process. They processed my order and it was sent off as soon as possible. Tracking was a breeze. Given my location I am impressed at how fast it arrived.
I like navigating the window and there even a comparison feature. If I had to I'd come back to Giztop to order a new phone. I recommend it.

February 5, 2025
Rated 2 out of 5 stars

They don't seem to be honest about stock or postage

I have been talking to them now like a whole week. The phone I bought was in stock. I paid for express shipping. Every day Giztop says the same thing "It has been posted and we will send the tracking this afternoon". But I hear nothing from them and the next day it's the same telling me to be patient. I paid over $1300 and I haven't even got a tracking number. I just want some honestly, do you have the phone in stock? Be honest and provide the tracking information to your buyers!

March 5, 2025
Unprompted review

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