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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting that items arrive as described, are fully functional, and offer significant savings compared to global versions. The delivery service is frequently praised for its speed and secure packaging, with many reporting timely or even early arrivals. Reviewers also appreciate the excellent service, noting good communication and a smooth ordering process. However, some customers encountered issues with their orders, such as receiving a different product than expected or items arriving with defects like scratches or non-functional displays. There were also instances where Google services were not pre-installed despite being promised. Additionally, some people mentioned unexpected customs fees or tariffs upon delivery, and a few were dissatisfied with the return policy regarding shipping costs for misrepresented items.

What people talk about most

Product

People report positive experiences with product, often praising the fast shipping, excellent packaging, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping speeds, with many... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, highlighting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and reasonable prices, often... See more

Service

Users describe positive interactions with service, highlighting friendly and fast service, smooth ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a few issues receiving my…

I had a few issues receiving my packages due to unforseen obstacles, and they were very professional and worked dillagently to help make sure I received my package and I eventually did, even with the language barrier and around 12 hour time difference they were very helpful and professional

May 7, 2025
Rated 5 out of 5 stars

Excellent Service

I purchased a high-end Android tablet not yet available in Canada. Service was excellent. Item was pre-ordered and shipped promptly when released. Would not hesitate to buy from Giztop again.

Thank you

May 7, 2025
Rated 2 out of 5 stars

No Warranty

Only buy here if you want a phone without any warranty.

I've ordered OnePlus 13 with OxygenOS, when I received it, the display wasn't working at all, the touch wouldn't work or anything else.

I've contacted support for warranty, and they blamed the fault on me for wanting OxygenOS flashed on the phone.

When I went to a repair shop, the display was completely dead upon arrival, and not a software bug. The repair price was half of the phone price!!! 300$.

I don't recommend buying from giztop, unless you understand you won't have ANY warranty whatsoever.

May 7, 2025
Rated 4 out of 5 stars

good deal

Communication could be better, i asked for the phone to have oxygen OS and i didn't get a reply. i would buy again

May 6, 2025
Rated 1 out of 5 stars

STAY AWAY. FRAUD!

They delivered a completely different product than what I ordered, worth a fraction of the cost. It took them over 10 days to even put the wrong product into the 'expedited' shipping process. After weeks and over a dozen emails they have not made any effort to resolve their error. My bank has frozen the transaction and is attempting to get a response from them, which they've been waiting over a week for now.

May 5, 2025
Rated 5 out of 5 stars

Recieved my package way ahead of time…

Recieved my package way ahead of time and in perfect conditions. My tablet had already been pre-setup with google play and english as the main language wich I really appreciate. I've purchased the previpis models from other sitems and always have to spend an hour setting it up before I can actually use, this time it was ready out of the box.

May 4, 2025
Rated 1 out of 5 stars

Had to pay customs in Europe

First and last time. They lied about delivery time. My order got delayed multiple weeks. And i had to pay customs even though they promise on their website that people living in Europe don't have to pay customs.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

first time and won't be the last

at first I was so skeptical about this website, but it was one of the only few websites that offer a very reasonable price for the most newest pieces of tech.
I made the order on 29/04/2025 to Saudi Arabia through their (paypal checkout)
which takes 3.5% on top of the original price unnecessarily, but it's what it's.

after one week of no change on the tracking number ( which is worrying) considering my first time.
but eventually I got what they promised even before the stated expected delivery date.

the experience was good enough to make me try them again.

I made a second order to my sister in Italy , and the same thing happened with the tracking almost a week of no updates on the tracking , but eventually sis received it on time as well.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Loving my x8 ultra thanks giztop

Was my first time shopping with giztop everything went smoothly and I received my new phone, I wanna thank the giztop team for all the help answering my questions and don't worry if it takes a while to ship they will ship your phone.

April 11, 2025
Rated 5 out of 5 stars

My order originally said it would take…

My order originally said it would take a week and a half to get to me. It ended up getting here in 5 days, which is half the time. Everything worked as it should and we were very pleased. I will do business with giztop again.

April 5, 2025

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