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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often noting their authenticity and competitive pricing, especially for Chinese versions of devices. Many appreciate the efficient delivery service, with items arriving well-packaged and often earlier than expected, even for international shipments. The overall service is frequently praised for its responsiveness and the smooth ordering process. However, some customers experienced issues with orders, such as receiving products without promised Google services or items that appeared to be repaired despite being advertised as "almost new." A few people also mentioned unexpected customs fees upon delivery or delays in shipping. There were also isolated reports of products arriving damaged or being incorrect, and some dissatisfaction with the refund process, particularly regarding PayPal fees and return shipping costs for misrepresented items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

People report ambiguous experiences with order. Many consumers praise the smooth and simple ordering process,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fast service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was hesitant to buy import…

I was hesitant to buy import electronics, but the product from Giztop was exactly the specs I wanted with no US release yet. Giztop's name came up in multiple YouTube creator videos as a place to use and they did not disappoint. Giztop was simple and shipping was quick. I had to pay a small tariff import fee through DHL for the customs overage, but I was warned ahead of time. I would buy from Giztop again, no problem.

October 7, 2025
Rated 3 out of 5 stars

Fast shipping but bad service

Fast shipping but bad service. I bought a Oneplus Ace 5 and it broke by normal use, still under warranty and i sent it back. Barely got updates about if my phone was being repaired of if a new one got sent back.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Quick delivery, around $40 each in customs for Lenovo Xiaoxin Pad Pro 12.7 and Redmi Note 15. Both arrived in good condition, no issues so far.

September 9, 2025
Rated 5 out of 5 stars

Would Order From Again

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay a tariff to UPS (shipped to US) but that is no fault of the company.

September 8, 2025
Rated 2 out of 5 stars

I bought the new xiaomi 17 pro max from…

I bought the new xiaomi 17 pro max from giztop the phone was in-stock i paid extra for the express shipping which would get the phone to me in 10 business days. Its been 7 days so far since i purchased the phone and they still haven't shipped the phone . everytime i contact them they keep saying not to worry it will be shipped, i contacted them again yesterday and said they will pass on the message to get my phone shipped. Now the only think i can think of is they are selling phones that are out of stock !! Why did i pay for express shipping i don't understand at least tell me the truth instead of making me wait and worry about not receiving the product i purchased or send my money back for the express shipping that i paid extra for !!! I will give them tis tho they are quick to reply my messages just not very good at solving problems

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Commercial Invoices

Giztop did not declare the correct values on the commercial invoices. If we were to get audited in the future, we would get in serious trouble for avoiding duties and applicable tariffs. Because of this, we will not be buying from Giztop any more for anything in the future.

August 8, 2025

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