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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often noting their authenticity and competitive pricing, especially for Chinese versions of devices. Many appreciate the efficient delivery service, with items arriving well-packaged and often earlier than expected, even for international shipments. The overall service is frequently praised for its responsiveness and the smooth ordering process. However, some customers experienced issues with orders, such as receiving products without promised Google services or items that appeared to be repaired despite being advertised as "almost new." A few people also mentioned unexpected customs fees upon delivery or delays in shipping. There were also isolated reports of products arriving damaged or being incorrect, and some dissatisfaction with the refund process, particularly regarding PayPal fees and return shipping costs for misrepresented items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

People report ambiguous experiences with order. Many consumers praise the smooth and simple ordering process,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fast service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product is as adversited,comunication…

Product is as adversited,comunication was good, delivery time was reasonable considering what you're buying comes from china, and after i ordered a 12 gb ram phone and giztop noticed that they did not have this version in stock they upgraded me to the 16gb ram version free of charge, this was very kind of them, thank you giztop and may you prosper

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

No issues at all with OP15

Delivered as promised in a quick manner. International rom was installed as requested . Definately trusted and will buy again.

No issues with customs , delivered by dhl

December 4, 2025
Rated 5 out of 5 stars

I was a bit skeptical but it worked out

I was a bit skeptical about ordering from giztop but I saw that there were many positive remarks on Reddit. It was cheaper than other websites too. Thank God everything worked out. Many noted that the time from order to shipping is a bit lengthy. I ordered the device on Sat. Dec 6th. It shipped out Thurs. Dec 11th and I received it on Mon. Dec 15th. You be the judge of that. I received the order in a box with bubble wrap all over the device box. I think the shipping came as quick as possible considering the holiday season which was awesome. The device was as described on the website, with Google play already setup. I did not have to contact support and I am hoping I don't ever have to. They claim it's a 2 year warranty on the website. I wished I would have been able to purchase the device warranty but it was Chinese.

December 7, 2025
Rated 2 out of 5 stars

I bought the official tablet cover for…

I bought the official tablet cover for redmagic astra through Giztop. It broke after 1 months use, and I only had taken the tablet out twice, otherwise it was there in place, normal use. Apparently this official cover isnt as strong acoording to reviews online which I highlighted to Giztop (who claims to have 1 year warranty). They said this was out of their hands/not their fault and stopped replying to my second response. Midly annoyed considering the amounts of items I've purchased from them in the past, but once something goes wrong they go silent.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from any point of view!

Great service from any point of view!
Very good price, fast shipping and very well made super protected packaging.
A very kind and clever support for client.
I’m very happy and impressed and surely back to the site to buy from them when I’ll need.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I'm a repeat customer

I'm a repeat customer! I bought my old Y700, and the new replacement Y700 from giztop and they came through for me both times. Good prices and solid logistics I recommend them for US customers.

November 5, 2025
Rated 4 out of 5 stars

I love the sound & color

I love the clips the battery life isn't as long as I'd like however the sound quality is awesome sometimes they can hurt when wearing them for extended periods of time I do love to wireless charging ability & the color is cool too

November 6, 2025
Rated 5 out of 5 stars

Giztop the Great

To who it may concern,it is my first time buying on Giztop. I only found this web site because of flossy Carter on YouTube. He states that he buys phones from Giztop so I got curious and I decided to check them out out .I just put an order for 2 smartphones at a great price and shipping was about 2 weeks roughly. For those thinking about it ,yes!! I would buy from them again for sure.

November 5, 2025
Rated 4 out of 5 stars

Trust import store

Sencond time purchase in this store and everything was reasonable well, just the delivery company has some control on the customs clearance and the invoice was not clear about the VAT value for Europe, I had to do some workaround. There is some adicional fee from the FedEx to do the customs clearance and besides that the photography kit did no come with the main original Box.

November 5, 2025
Rated 1 out of 5 stars

Bought 16/512 Oneplus but....

Bought 16/512 Oneplus from their promo event last month. They sent me 16/256 instead and complaint to their customer service. However, they just manage to refund only 75% despite of stress and hardship they gave to me.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

It was my first experience with a Chinese wholesaler, and I'm completely satisfied. Fast, precise, and punctual.
Thank you.

November 4, 2025

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