While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often noting their authenticity and competitive pricing, especially for Chinese versions of devices. Many appreciate the efficient delivery service, with items arriving well-packaged and often earlier than expected, even for international shipments. The overall service is frequently praised for its responsiveness and the smooth ordering process. However, some customers experienced issues with orders, such as receiving products without promised Google services or items that appeared to be repaired despite being advertised as "almost new." A few people also mentioned unexpected customs fees upon delivery or delays in shipping. There were also isolated reports of products arriving damaged or being incorrect, and some dissatisfaction with the refund process, particularly regarding PayPal fees and return shipping costs for misrepresented items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

People report ambiguous experiences with order. Many consumers praise the smooth and simple ordering process,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fast service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

REDMAGIC 11 Pro+ Golden SAGA’S Review

Dear everyone.

Please excuse my poor English. I apologize if I use any impolite expressions.

I ordered the REDMAGIC 11 Pro+ Golden SAGA (CHINA-ROM) from GizTop.

The product pages are written in relatively simple and clear English. Even though I am Japanese and not very fluent in English, I was able to understand the explanations and place my order without much difficulty.

The price includes some margin compared to other websites, but in return, GizTop seems to have good stock availability. Models that are out of stock elsewhere were available here.

PayPal is supported, which made the payment feel safe and low-risk.

I placed my order on January 23, 2026 (JST), and the product arrived in about 10 days via FedEx, which matched the shop’s explanation. The packaging was very secure and careful, as expected for international shipping.

The device arrived in perfect condition and worked properly with no hardware issues.

Regarding the CHINA-ROM, buyers should be aware that it is not the global version. Some services and apps commonly used outside China may not be pre-installed, and certain settings or language options may require additional configuration. However, GizTop clearly states this on the product page, and as long as you understand this point before purchasing, it should not be a problem.

Overall, my experience with GizTop was very positive. The product, shipping speed, and condition all matched the description, and the transaction felt reliable from start to finish. I would definitely consider using this shop again in the future.

I hope that helps. :)

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Received the wrong item and delayed shipping

I ordered the Oneplus 15 from Giztop.

1. I ordered the ColorOS version and received the OxygenOS version.
2. It took 22 days for the phone to get to me. Four or five days to get from China to my home country. Majority of the remaining days delayed in transit after one delivery attempt. When it was finally delivered it was just left outside of the building, where anyone could pick it up.

I reached out to Giztop about refunding shipping, paid $40 for shipping and their website states it 5-8 working days to ship to my country. I didn't get a response back. I also asked about some specifics about the phone; no response back.

I ordered the same phone from Tradingshenzhen and received the ColorOS version in 5 days. I won't be doing business with Giztop again.

January 4, 2026
Rated 5 out of 5 stars

Giztop is Trusted Shop

I dont understand what people say about Giztop.
Its a trusted Online Shopping.
I ordered an Redmi k80 and it was fast and well delivered.
Only bad thing is the DHL invoice about tax but thats not the fault of Giztop to be fair.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Giztop Strung Me Along

After Giztop received my returned phone, they withheld reimbursement, stringing me along for weeks. To each of my inquiries, I'd get a response along the lines of "Don't worry, it's in process." I finally notified my credit card company, who intervened and refunded me.

December 5, 2025
Rated 4 out of 5 stars

Real experience

I bought this phone maybe half year and it really ok. Before buying i researched a lot and i decided to buy at this website. And i absolutely saw a lot negative also. I bought iqoo neo 10 pro and i don't like about tempered glass screen protector. It attracts a lot of dust and scratches very easily, even though the seller told me it was a high-quality product. I think part of it is because I live in Las Vegas, but I think that's only a small part of the problem. Everything else is good. Also, you should remember that Chinese domestic phones often have delayed message or call notifications, sometimes even more than a day later. After a while, the manufacturer stops releasing updates, so they won't last as long as Samsung or iPhones. You'll usually have to replace it after 2 or 3 years. This is the trade-off you have to accept for the performance-to-price ratio. In short, this is my experience after about half a year. I deducted one star because of the screen protector and the post-shipping charging process (you'll understand if you order it, as this is their policy, so I don't think I should elaborate).

September 8, 2025
Rated 1 out of 5 stars

False advertisement!

False advertisement!

Company doesn't ship worldwide, however on their website it says ship worldwide. Bad company with poor customer service and many bad reviews. You need to fix your company!

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Useless, Frequencies are a lie

And AGAIN, the frequencies and compatibility of the phone is bullshit. Bought a Honor 500 Pro and wanted to buy a Honor Power 2. All other shops don't write frequencies. Honor himself doesn't write frequencies on his website, which is so bullshit. Giztop as one of the only once, had frequencies, 40 or so and everything fine. Ordered it, arrived and no, no good 4G and neither 5G, as the frequencies which were written down where from the Honor Magic 8 Pro, which is the high end phone, which has all. Not the complete fault of Giztop, more of Honor, that they don't write it down, but why Giztop is just copying from other phones and now I will send it back. Useless, you shouldn't sell it.

January 19, 2026
Unprompted review
Rated 2 out of 5 stars

I purchased Redmi note 15 pro plus…

I purchased Redmi note 15 pro plus Chinese version to use in Europe. Unfortunately phone arrived without Google services installed in spite of description promised Google mobile service should be installed. Chinese rom not user friendly outside China so I don’t recommend it to buy. Only global version, not Chinese. Customer service is great though. Communication was timely and great also. Shipping speed to Europe was extremely fast

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the order

I am very satisfied with the order. It took ten days for delivery to Bulgaria. The team from Giztop answered the questions I had very quickly and adequately. The documents for the customs were company well and I had no problems.

December 4, 2025
Rated 5 out of 5 stars

Giztop, or two successful orders

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year.

Both came with a rom (operating system) in English, where fully functional and costed me at least 200€ less than their global versions.

It's the original Chinese phones with an English rom installed, the dream for any person who likes to spare money on brand new products.

Giztop, thank you. I'll come back.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Giztop is the best!

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more than 5 items including two vivo phones, two vivo tws airbuds and phone accessories, everything came, nothing was damaged (packaged very good) and they do deliver in within or even earlier than the timeframe provided. I would recommend Giztop to everyone instead of other websites, I fully trust Giztop they give me peace of mind as a customer. I Love Giztop!

December 6, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look