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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often noting their authenticity and competitive pricing, especially for Chinese versions of devices. Many appreciate the efficient delivery service, with items arriving well-packaged and often earlier than expected, even for international shipments. The overall service is frequently praised for its responsiveness and the smooth ordering process. However, some customers experienced issues with orders, such as receiving products without promised Google services or items that appeared to be repaired despite being advertised as "almost new." A few people also mentioned unexpected customs fees upon delivery or delays in shipping. There were also isolated reports of products arriving damaged or being incorrect, and some dissatisfaction with the refund process, particularly regarding PayPal fees and return shipping costs for misrepresented items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

People report ambiguous experiences with order. Many consumers praise the smooth and simple ordering process,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fast service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I was totally scammed

I was totally scammed. Am so happy that my BANK took care for everything. This WEBSITE IS SCAM don’t TRUST this website i will provide all detailed explanations experience with this website! Please do not trust this Chinese website at all!

March 4, 2026
Rated 1 out of 5 stars

finally received my OnePlus 15 which…

finally received my OnePlus 15 which was exchanged after Giztop sold a defective Oppo find x9 pro.
Custom fees are kept high. Custom support says one thing but lies in the emails and doesn't really assist you. my initial phone was defective by Giztop and they still claim they provided a free express delivery and defending their defective devices. Did i mention they charge a 10% fee for them to reshelf the phone? its NOT on their website. yet they charge you even when they sell the broken devices. and will refuse to give you the correct amount owed no matter how much you go back and forth with them. worst company when it comes to exchanges

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Xiaomi 17 Ultra Pro Photography Kit

2nd Order with Giztop ! 😃 , smooth and simple ordering , amazing delivery speed , literally the best packaging and protection I've ever seen , first class service , many thanks 🙏 (Will no doubt be back for the 18 Ultra Kit lol)

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with company

I ordered a Xiaomi 17 pro online then realized I would prefer the ultra. I contacted them and they sorted it out for me straight away. The phone was shipped to me in NZ and I received it within a few days. Packaged really well. Everything was easy, -ordering, contacting them, changing order, tracking. I will use Giztop again without hesitation.

February 4, 2026
Rated 5 out of 5 stars

Fantastic Experience Buying Oppo Find X9 Pro

I recently purchased Oppo Find X9 Pro and the experience was excellent. Communication with the merchant was clear, detailed, and courteous.

Phone arrived in very solid packaging, with timely delivery and reliable tracking updates at every step. It’s always reassuring when you can follow your shipment.

The device itself came in perfect condition. OTA updates and Google services were installed and working flawlessly. The moment I connected to Wi‑Fi, the phone updated ColorOS.

Considering the competitive price, the overall value is outstanding. I’m extremely satisfied with both the product and the service, and I wouldn’t hesitate to order from Giztop again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome seller

First Giztop purchase and highly recommended. Pricing and offerings on Products are great.

Received my unit as advertised with Zero issues.

January 6, 2026
Rated 5 out of 5 stars

Xaiomi 17 Ultra Leica Edition - Chinese ROM

I ordered this phone online on the 1st of February 2026 and it was delivered to me (Australia) on the 8th. I ordered the phone and the additional case with grip. Both items arrived sealed and in excellent condition. Giztop had already installed Google play store on the phone and setting it up was a breeze. I have no issues with the company and my experience was flawless from start to finish.

February 1, 2026
Unprompted review

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