Gladstones Solicitors Reviews 

348
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were let down by their experience overall. Customers frequently complain about rude and unhelpful staff members who speak down to callers and display a complete lack of professionalism. People also mention that reaching anyone on the phone is extremely difficult because calls are constantly ignored or left on hold for hours. Some reviewers were not happy with receiving unexpected letters demanding payment for old parking fines. Consumers state that their valid evidence and parking appeals are completely disregarded by the team. Individuals frequently experience unexpected notifications regarding legal actions and additional charges without proper prior communication.

What people talk about most

Claim

Consumers find the company to be a source of frustration, reporting aggressive tactics and issues regarding... See more

Payment

Customers expressed frustration regarding payment issues, reporting unexpected parking charges received later... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism, a complete lack of... See more

Customer communications

Users describe negative interactions with customer communications, expressing widespread frustration over... See more

Customer service

Reviewers highlight deep frustration regarding customer service, consistently reporting that phone lines are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wouldn’t even give these people a 1 star! Have received parking fine even though have an e-permit and have produced evidence. These bunch of cowboys would not accept the evidence and wouldn’t even... See more

Rated 1 out of 5 stars

Another shockingly bad excuse for a solicitors working along horizon parking and their scam parking scheme. I paid £2 for parking nearly 2 years ago and they claim i entered the wrong digit on their s... See more

Rated 1 out of 5 stars

I have just been to Court to challenge Horizons parking fine,and Gladstones harassment. The fine had risen to £263 and after reading Trustpilot reviews I decided to go to court and challenge them. The... See more

Rated 1 out of 5 stars

Horrible firm! They are trying recover cost for a parking fine that was challenged and drop over a year ago! The legal assistant don’t know what they are doing, as they are trying to override the cour... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

348 reviews

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No history of asking for reviews

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1.1

All reviews

(348)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAMMERS

This company is a total scam, absolute jobsworths the lot of them don't know how they sleep at night.

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Corrupt

I received a letter threatening court action from Gladstones solicitors, who are acting on behalf of Euro Parking Services.

I had been incorrectly charged the full amount of a PCN that I was trying to address with Euro Parking Services, but they were ignoring me.

I responded to Gladstones with all the evidence; after two months they have come back to me still saying that I have to pay the full amount, with additional charges, based on factually inaccurate, unclear and misleading information.

As they bank on, I have capitulated and paid the full amount, in order to settle the matter and avoid the stress of court action, which there is no guarantee of winning and could result in CCJ.

Shocking and corrupt way to operate a business.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Would be nice if unanswered the phone

Would be nice if unanswered the phone.
By.law u can park in a disabled bay for 3 hours ..
But u say I.was there for 16 mins .even your own parking.says I.can stay 15 mins but I was I min over .
Very shamefull .
So u take me to small claims gets thrown out then crown gets thrown out now back to small claims .
U should be ashamed of yourself taking a disabled person to court just for picking somone up .
This has been going on since 2022 .

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Incompetence & Legalised Fraud

Partner received a parking ticket (very decent representation challenging such) but after several months the issue is still ongoing. Gladstones fly by the seat of their pants versus actual law. No direct contact with the legal team (only email) allowed, poorly worded communication, threats and obstructive behavior which are all designed to try and scare the recipient. Promises not kept ie recordings of phone calls (what do they have to hide?) and deliberately attempt to derail any legal process in theirs and their clients favour.

I shall be writing to their CEO John Davies (I urge others to do the same) and will be contacting the relevant bodies that they claim to have accreditation and or membership with.

Updates to follow

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

My family member lost their parking ticket and ended up paying nearly 300 pounds due to these solicitors working on the edge of the law. They have been reported to the Solicitor Reporting Agency and had to pay a 15K fine in 2021. Please report to the SRA, Legal Ombudsman, and also Watchdog! Please search for Watchdog on the One show and make contact

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst kind of company…

Absolutely the worst kind of company and people possible. The worst company. Nasty and unprofessional employees. Please stay as far away from this company as possible. Definitely one star is too many for them. Unfortunately I couldn’t give less but they don’t even deserve zero.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Shocking company reversed into a car electric bay to turn around and received a £30 fine 2 months later it’s £267 and a ccj something needs doing about this company! Disgusting fraudulent business!

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

An appalling company

An appalling company that lacks any form of empathy. I didn’t receive the original parking invoices; otherwise, I would have paid the £60 rather than the increased price of £160. I was accused of trying to avoid paying, which is absurd. If I were trying to avoid paying, I wouldn’t have contacted them! Very disgruntled.

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

100% scammers

100% scammers! DO NOT PAY!
Let them take you to court and show these reviews. Any person who helps these to function is also a scammer

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

From what I see, this firm going off my own dealings with them are targeting old vulnerable people to make a quick buck.

Only had one letter from these people saying I not paid a parking fee in York in April and they had been searching for me absolute bxxxxxxs, pressuring me to give previous addresses which I will not. Sent them a screenshot of my statement showing I had paid and they would not accept it as proof of payment. I will send a proper statement by recorded mail and that's all they are getting. I have contacted the police, my local councillor and have an appointment with citizens advice. Been hearing terrible stories about this company.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Lowest of the low

I feel for everyone who has been a victim of this company and their threatening and immoral practices, especially those given unjust fines. More needs to be done by the Government to improve legislation and guidelines on the rights of those involved in parking disputes - it is not right that solicitors like this and their clients effectively blackmail and extort money from citizens.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

A worthless shower of parasites

A worthless shower of parasites, desperately trying to collect on unenforceable private parking penalties. Not only are they a disgrace to the legal profession it is a bigger disgrace the SRA allows them to continue in their miserable existence

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

I have proved beyond doubt that I paid…

I have proved beyond doubt that I paid £1.50 with proof monies were taken by the carpark firm from my Lloyds Acct. Gs ignore all evidence and proceed to "judgement for claimant" with a £265.37 claim and all cost to me?
How can this happen in UK where is Legal Justice in this. It is a Fraudulent Company Stealing from OAPs who are fearful of UK Court System? DO NOT DO BUSINESS WITH THIS SO CALLED COMPANY..... It should be minus 1m Stars

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Fraud! Rude customer service wanting personal details

I have just called this company and was greeted with a rude girl! I have randomly received 2 texts in the past week to say I owe £160. I called up and they were asking for my personal information. I didn’t answer because I don’t know what this is about and who they are and she said it’s about car park charge that hasn’t been paid. I said well how comes I haven’t got a letter in the post? Do they even know my reg or my name and address or were they asking the “security questions” to gain this information?
She then cut the phone when I said this.
Fraudulent text messages! Rude personal on the phone.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

Issued with a fine for walking off a car park to use a cash point over the road before using the shops the car park was designated for. Would not listen to any reason just told me I was in breach of contract for walking off the car park and fined me £160. The van was in the car park for a total of 10 minuets.

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Rude, unprofessional scammers

I don’t even understand how this company are able to do business. I filled in their contact form in January and it took them 6 MONTHS to get back to me then had the cheek to say I couldn’t do a payment plan because it had been so long which was entirely their fault. Actual scammers. Jobsworths who aren’t qualified to get proper jobs anywhere else. Really scraping the barrel. Parents must be proud.

July 1, 2024
Unprompted review

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