GLAMULET Official Reviews 502

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

What a gorgeous product! Very happy with my purchase. Website is super easy to use, product is very reasonably priced, postage was quick & packaging was lovely. Highly recommended.

Rated 1 out of 5 stars

Horrible service I paid $82US DOLLARS ON JULY 1ST AND STILL HAVE NOT RECEIVED MY ORDER!!!!!! I COMPLETELY UNDERSTAND DELAYS BUT U GOT MY FULL PAYMENT AND NOTHING!!!!!! I WILL NEVER ORDER FROM YOUR COM... See more

Rated 4 out of 5 stars

Like the ability to capture meaningful moments with custom charms. I wish that the feature had allowed me to "minimize" the entire shot of my uploaded picture as only a small portion of what I wanted... See more

Rated 2 out of 5 stars

Tracking information is terrible!!! I placed my order on 4/17/18 and it was supposed to arrive within 9-15 days. Today is day 16 and the tracking information only lists details through 4/19/18 showi... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Glamulet designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at affordable prices. Glamulet is the name of a unique jewelry that is available at fine stores across Europe and America. The strength of the Glamulet bracelet is the unique. Each charm & bead allows you to screw individual pieces onto any bracelet segment in the order you desire. The charms move freely and rotate slightly with your wrist's movement, creating an undeniable eye catching and stunning effect.


Contact info

3.2

Average

TrustScore 3 out of 5

502 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I´m very satisfied

I´m very satisfied. Bangle was beautiful, in a high quality. And delivery so fast. I will purchase by Glamulet again.

March 9, 2018
Unprompted review
Rated 4 out of 5 stars

Satisfied

Nice website, good goods description, good prices, only thing to improve is if I pay 6$ delivery costs i would like to have goods delivered into my hands, not only to my post box.

March 8, 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Was very pleased with charms & fast delivery. Always a bit worried when using a new company but they were great.

March 7, 2018
Unprompted review
Rated 5 out of 5 stars

I have a Glamulet bracelet and a few…

I have a Glamulet bracelet and a few other charms. It is pretty obvious that I am a huge fan of the Glamulet charms. I have always loved the expensive Pandora bracelets and charms. I love the way they signify different events or times of importance in life. I could not afford them so I am so happy I found Glamulet! The quality is comparable to Pandora and all Pandora charms "fit like a charm". They are so much fun to collect and always can start a conversation.

February 28, 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible.

I had some charms bought from here for me for Christmas and they were lovely, so I decided to go on and buy some for myself. I ordered a bracelet (which I need to exchange as it is too big) and 5 charms. 2 charms were fine but the other 3 were personalised with pictures and are terrible. You can’t even really see what the pictures are and yet on the website they looked good (hence why I ordered them). Once I had ordered I realised they are in China and then had an invoice from DHL to pay for postage as they hadn’t paid enough their end. I spent over £100 and am not happy with the charms or their customer service. I have contacted them 4 times now and still haven’t had a response. I am now going through PayPal resolution centre to try and resolve this issue.

January 13, 2018
Unprompted review
Rated 1 out of 5 stars

I ordeed on Dec

I ordered on Dec. 18th. And have not received an email or call back regarding my item. I could not find a 1-800 number and would like to know about my jewelry asap. Please

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

amazing!

amazing!
I am so impressed at how small you can get a photo that means the world to someone into a heart charm. Its lovely, thank you!!

December 23, 2017
Unprompted review
Rated 1 out of 5 stars

useless

useless. Still waiting on my order from the 11th and haven’t had any update on the whereabouts of it when I tracked it. Apparently it’s having a nice long holiday in Shanghai. Emailed and got no reply. Don’t even know if you’s are actually a legit company now for all I know I’ve just given my money to some scammers

December 22, 2017
Unprompted review
GLAMULET Official logo

Reply from GLAMULET Official

So sorry to keep you waiting for so long. Could you please send us your order number? It will help us have a check for your order. Besides, you also can contact cs@glamulet.com, our customer service will assist you. My sincere apology for the inconvenience caused you. Glamulet

Rated 1 out of 5 stars

Still waiting for my item

Still waiting for my item, I placed it on the 01/12/12. I keep looking at my tracking number and it still says it's at the airport for the last 7 days. It's a Christmas present, i know you say it takes 3-5 days to make but I feel like it should say on the website so I could have ordered it sooner!

December 19, 2017
Unprompted review
GLAMULET Official logo

Reply from GLAMULET Official

So sorry to keep you waiting for so long.
Could you please send your order number? It will help us have a check for your order.
Besides, you also can contact cs@glamulet.com, our customer service will assist you.
My sincere apology for the inconvenience caused you.

Glamulet

Rated 3 out of 5 stars

Hope it arrives…

I was weary of using this site in the first place, as it doesn't have a padlock in the URL, and the tracking sight looks dodgy. I haven't received my order yet, so am unsure of the quality, but I ordered my photo charm in plenty of time for Christmas (on the 30th of November) and I still haven't received my order that I was promised, so I am getting concerned. This was supposed to be my main present to my mum for Christmas, and as far as I know, my order is still in Shanghai. I will write another review if and when my order turns up regarding the quality, but I will be highly upset if it doesn't arrive- judging by the other comments though, people seem to be receiving theirs as promised, so I still have some faith.

December 16, 2017
Unprompted review
Rated 1 out of 5 stars

1 month later and No it didn’t turn up before Christmas

I emailed the customer service and they asked me to be patient and gave me a tracking number, looks like it has only just today left the airport??? The delivery is awful. I ordered a pet charm for my daughter for Christmas and I am now really worried it is not going to turn up. Also the website hides the fact that deliveries are coming from China not America as it states that's where its head quarters are. Trying to pull the wool over customers eyes is terrible service. They should be honest about where the items are coming from and how long it will take. It certainly isn't 9-15 days. If they had been honest I would have ordered earlier!

UPDATE SEE REPLY FROM GLAMULET BELOW..... No I didn’t receive by christmas so my daughter now has no Christmas present and I ordered in the 23th of November so your reply below is rubbish. Thank you for lying to customers about where your items ship from and hiding it in your website. And the waste of time tracking still shows the item at PR sorting office as of the 17th nothing since and you call that tracking? Your a bunch of con artists.
UPDATE
DECEMBER 30 still no item and no further tracking either . In the new year I will be requesting a refund and will put an update of that on here. I have also advised everyone not to order from this shoddy site .

December 15, 2017
Unprompted review
GLAMULET Official logo

Reply from GLAMULET Official

Dear customer,
Sorry to keep you waiting for so long.
Based on you mentioned, you purchased a personalized photo charm which we notify on site it will take 3-5 additional days to make. Then it will take 9-15 days for delivery.Hope you can understand.
Then I tracked your order. It states it has arrived Princess Royal RDC.
I believe you can receive it before Christmas.
My sincere apology for the inconvenience caused you.

Rated 3 out of 5 stars

Still waiting to hear back ?

Still waiting to hear back emailed raised ticket and facebooked.
The thing which is causing the concern paid for express and still not had within the time.
Very poor! products look great but this has cause a lot of upset as is a christmas gift.

Still need help please get in touch with myself
Paul McFarlane

Would like to update a have got them with time to spare ... the charms are great and are really well made .

Just the time frame and the fact the invoice sent does not state longer if getting a personalised charm.
So feel it fair to change the review as they were helpful and did get in touch to help just the website needs to be more clear and the invoice needs to be more accurate.
Product great service okay.

December 10, 2017
Unprompted review
GLAMULET Official logo

Reply from GLAMULET Official

Dear Paul Mcfarlane,
There may have some errors which caused we lost your emails. Our sincere apology for the inconvenience caused you. Based on your order, you know, you purchased a personalized photo charm which we noticed on site that it will take 3-5 additional working days to make. Anyway, your order has been dispatched several days ago. I believe you can receive it soon.
Your understanding of the issue will be highly appreciated! Thanks!

Rated 1 out of 5 stars

I’m totally disgusted with this company …

I’m totally disgusted with this company I wouldant mind but they took my money straight away I never received any confirmation I’ve sent numerous emails explaining that I ordered two photo charms as a gift to be left to a wife and daughter as a parting gift as he only has days left and keeps asking have they arrived I’ve tried contacting and asking if they can just let me know if I will receive them I wasn’t even sent a tracking number 😒I’m thinking I may have to order from some were else I will take this further it’s so wrong if glamulet see this could you please contact me my name is Carol Benham

December 7, 2017
Unprompted review
GLAMULET Official logo

Reply from GLAMULET Official

Dear Carol,

We are so sorry to hear about it. Could you please have a check if you sent your email to right email address at: cs@glamulet.com? May I know your order number or email address so that we can have a check its status for you?

Best Regards,

CS Support Team

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