Glasgow Central Tours Reviews 31

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thoroughly enjoyed this tour yesterday with the enigmatic Paul. The tour itself is fascinating and informative but is really brought to life by Paul, his sense of humour and incredible knowledge. Eve... See more

Rated 5 out of 5 stars

Paul was an amazing tour guide. So knowledgeable and kind. Waited a few minutes on a lady who was late. Museum is so interesting. All the people walking about central station probably had no idea of t... See more

Rated 5 out of 5 stars

Our tour guide Flavia made a big impression on us. She brings knowledge and passion to the subject of Glasgow Central and Caledonian Railway history. Flavia was warm and funny and we were impressed b... See more

Rated 1 out of 5 stars

Never been so bored Worst 2 hours spent, wandering around a corridor and car park looking at murals and trying to understand what the guide was actually saying as her accent was too strong. Complete... See more

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Travel Agency

Information provided by various external sources

Explore one of Glasgow’s most iconic landmarks On the Glasgow Central Tour you will be given an exclusive, behind the … Continue reading Home →


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thoroughly enjoyed this tour yesterday…

Thoroughly enjoyed this tour yesterday with the enigmatic Paul. The tour itself is fascinating and informative but is really brought to life by Paul, his sense of humour and incredible knowledge. Everyone on the tour really enjoyed it and our wee foursome absolutely loved it. Completely recommend it!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Paul was an amazing tour guide

Paul was an amazing tour guide. So knowledgeable and kind. Waited a few minutes on a lady who was late. Museum is so interesting. All the people walking about central station probably had no idea of the stuff underneath. Fascinating

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Best tour in Glasgow, nay, Scotland!

Was delighted to get a place on this with the legend that is Paul back on duty, at home in the cathedral to trains. Amazing experience, informative, moving, and a testiment to the love for the railways, and the craftmanship put into the building by generations of Glasgow folk. Recommending it to all my friends. Already planning my third visit.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

It was fantastic

It was fantastic. The guide was new and so enthusiastic. If you love Glasgow you will love this. I had a great time.
The tour guide was magnificent you could see she loved the job and really made us feel welcome. This is a supper tour.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, very informative and a hidden gem in the city. Would recommend to Glaswegian and tourist alike. Sinead our guide had a wealth of information and anecdotes. The pace was just right and she was happy to answer questions

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

A very insightful & thought provoking…

A very insightful & thought provoking tour.
Conducted by Paul… his enthusiasm for the project is truly infectious.
A genuine mixture of history & story telling that captures your attention.
The stories relating to WW1 are illuminating & harrowing in equal measures.
Paul’s future plans for the project are very exciting , however please don’t delay until the plans are operational ….visit NOW.
We are amazed that The Scottish Government & Glasgow City Council do not support Glasgow Central Station Tours……in todays high priced & underdelivered expectations … Paul has created a real gem.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Taken my money but delivered nothing.

Not even one star! Bought and paid for two gift vouchers over a month ago. Confirmation on website but still no vouchers! Have left voice messages emailed several times and left messages on the website -all to no avail! Have even asked for a refund. Am now going to have to go through my bank to get my refund. Beyond disappointed!!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

A Very Enjoyable Tour

Paul was our guide for this underground tour of Glasgow Central Station. He was very friendly, funny and knowledgeable. I highly recommend this tour.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Our Glasgow Central Tour was amazing!

My mum and I went on the Glasgow Central Tour the other week and we had Flavia as our tour guide and she was absolutely amazing and so attentive. She was very knowledgeable and her passion shined through in her delivery of the tour. The tour itself was so interesting as I never knew all of that was underneath Glasgow Central! It was cool to listen to the history.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tour

Excellent tour. Our guide, Flavia, was very knowledgeable and fun. The used her previous experience in Rome and Pompey to inform us of the European influences in the design and build of the station. Flavia also explained the influences that Glasgow had on the wider world whilst also acknowledging the toll on the working men and women behind the scenes. Her description of the returning dead and wounded of WW1 and how the women had to search for and then remove thier loved ones bodies was especially vivid and harrowing. Excellent tour and fantastic guide (Flavia).

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to our tour guide Flavia.

Our tour guide Flavia made a big impression on us. She brings knowledge and passion to the subject of Glasgow Central and Caledonian Railway history. Flavia was warm and funny and we were impressed by the amount of research she had done to give us this rich experience. We loved her Italian accent the appreciation she has of Glasgow social history, which has inspired us to learn more. Thank you Flavia!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Was the most boring 2 hours. We couldn't understand most of what she said due to the strong Italian accent.She was extremely cheeky to a lady who likened ir to a history lesson. We went from car park to car park getting lectured about the shortage of staff and how she had to work in the office too. Got told sa few times about a tour guide who fell through a ceiling and was now walking with a zimmer frame. He s obviously the talented guy who is passionate about Central Station. A waste of time

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Never been so bored

Never been so bored
Worst 2 hours spent, wandering around a corridor and car park looking at murals and trying to understand what the guide was actually saying as her accent was too strong. Complete waste of money and wouldn't recommend the tour to anyone. To top it all off the bright orange hard hat makes you look like a complete idiot wandering around the train station.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Just finished the Tour

Just finished the Tour. Absolutely riveting and interesting. Our tour guide Jackie was fantastic with a fabulous recall and delivered with a very professional and humorous manner. She made the Tour!
Literally!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Just completed this tour

Just completed this tour with our guide, Paul Lyon.
A fantastic time was had by myself and three companions. A phenomenal amount of knowledge from Paul who worked for many years in our railways, which shines through. A very worthwhile tour which was very interesting and thought provoking at times (WW1 bodies coming back was heartbreaking).
Will do this tour again when it gets updated with the Victorian station and the steam engine. Let me know Paul and I’ll be back.

January 18, 2024
Unprompted review
Rated 2 out of 5 stars

Paul Lyons, tour guide at Central Station, Glasgow

Paul Lyons, an older person, a tour guide, a knowledgeable man in his field and committed to the work he was doing as a tour guide was the problem.
He approached a group of us waiting for the tour to start. He said hello to my white husband, totally ignored me with my brown skin (and also my white hair) and stood about two feet in front of me, with his back to me! Anybody with any manners would have apologised! He also said, my lady and sir as people passed him but didn't say anything when I passed him. I didn't need him to but feel I need to add this as it is relevant to what I am saying.
I thought we were past this kind of overt racism and I am especially disappointed because it was a Glasgow Central Station tour. I have lived and been shown respect in this very diverse area for many years and then an older man is totally disrespectful.
I am also disappointed in Central Tours who have not even acknowledged the emails I have sent them. Paul Lyons, on that same tour called an older lady 'a smart ....' for answering correctly, a question he asked. I spoke to the lady as I could see she was offended. She was, at that and his continued swearing. He was also derogatory about some Japanese tourists he had taken around, to do with their sense of humour!
I am going to take it as high as I need to until I get a response. This kind of treatment should not be tolerated. This is for all people not white, being insulted by the likes of Paul Lyons. Insulting to me, to the lady and to Japanese tourists.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Tour 🚉

Jackie brought this tour alive with her extensive knowledge and brilliant delivery!

I would highly recommend this tour! It was a great history lesson and very entertaining 😀.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Wow! Just Wow !!

Wow!! Just Wow !! Jackie took our tour today and I have to say. The knowledge and passion she has for what she does is outstanding. I cannot recommend this tour enough. If I could give it 100 stars…..I would !!

September 2, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look