While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Nearly two weeks ago I ordered 1 pair of designer glasses from this company I paid on line I am still waiting for confirmation of order or any email I am worried now if this company is genuine I tried the email it doesn't go through bounces back any other email address for this company?
They are the worst company I ever dealt with, unreachable...can't email them they have no toll free because they are in China. Can't figure why the government of Canada is allowing these scammers online to be taken in, especially the elderly. I have tried over and over again to reach them impossible. Thank you,
Dolores Faubert
I have used glasses can as for the last six years and have had no problems with their products or service.
But in my last order (20170112754) one of the pairs of glasses from a designer Herbart range has had a mechanical problem and I wish to get something done.
I h I have ave been unable to contact them via the info website
I've used this company 3 times over the last 5 years and my partner has bought 2 pairs of spectacles in the last 2 years. All delivered as ordered with a free case and in the time specified. More than happy to recommend them
I ordered glasses over 1 month ago and after numberous emails I have had no reply. I even contacted Sage (who are the payment gateway they use) they contacted Glassescrafter and asked them to contact me within 7 days.. 2 weeks on no reply, Im going to the bank to try and redeem my money.. STAY AWAY !!! SCAM WEBSITE
Ordered glasses only to be told not in stock. Chose alternative. Then --nothing for weeks! No reply to emails and this company does not have a telephone number (Why would any reputable company have no contact details?). Eventually had to get google checkout on case which prompted an e-mail from glassescrafter that claimed glasses were already on way. No glasses ever arrived. Eventually google checkout paid refund.
Lesson is to use google checkout and NEVER use glassescrafter.
Ordered 2 pairs of varifocals last Sept 2010 and paid £135 - still waiting for glasses and they still have not refunded my money. At my wits end, now they say they want £135 for one pair. Where do they get there info from. One pair costs £28 plus £30 for varifocals!! Just want my money back. Such a bad experience!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
