Great service, product feels like good quality at a reasonable price. The high st 2 for 1 offers are a con because you just end up with 2 pairs of poor quality glasses. I was a bit nervous about orde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection and clear information on details of frames availble at reasonable prices. When delivered my varifocals fit very well and provide better vision than my latest high street opticians pair.... See more
I think the lady announced herself as “Honey”? By name and nature I suspect. The service I enjoyed from her, when she called me to review and confirm my order was exemplary. She was friendly, helpfu... See more
Absolutely love glasses direct. I have purchased several pairs. I need varifocal lenses and there is always some great offers and discounts and much cheap that opticians on the high Street. You need a... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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I made a mistake in my first order
I made a mistake in my first order. This was the first time I made an order online for glasses.So I made an error with the prescription.
On arrival of the glasses my mistake was obvious.
I returned the first pair.
Before I had even posted the glasses back , GLASSES DIRECT had been in touch and helped me get the order correct.
They then made a replacement pair.
No fuss, no problems.
Within a very short time they dispatched a replacement pair.
Which are perfect.
Top company, highly recommend.
July 25, 2026
Emergency pair - great value
Bought as an emergency pair at one sixth of the price of my first pair. Absolutely no difference when I compared them!
July 31, 2026
Brilliant service
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Glasses Direct
Dear Mr.Richard,
We are sorry to hear of the issues you have experienced.
Unfortunately, you have not provided us with your order information so we are unable to look into your review at this moment in time.
We have now sent you a private request for more information. Once you have provided this, we can investigate further.
Please check your inbox for more details on how we can resolve your concern. Rest assured, we’re here to support you throughout this process. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
Team Glasses Direct
Really nice glasses at a good price
Really nice glasses at a good price, and delivered quickly. Process was easy, including measuring PD.
July 31, 2026
Excellent quality glasses
I had an initial issue with my prescription. However, Wendy from customer services, immediately stepped in to sort it for me, resulting in my glasses still arriving within the expected timescale.
My only disappointment this time is that my distance glasses arms were left straight, so fell off my face. I will now follow the guidelines to make them fit better.
I have bought several pairs of glasses from you, and all have been perfect otherwise.
July 28, 2026
I got some prescription sunglasses and…
I got some prescription sunglasses and I absolutely love them! Great price and fantastic quality
July 30, 2026
Computer glasses that can’t see the…
Computer glasses that can’t see the keyboard
The glasses are fine for viewing my monitors, but my keyboard and phone are blurred. I simply don’t understand why anyone would sell “computer glasses” that allow you to see the screen but not the keyboard directly in front of it—it seems completely impractical.
Glasses Direct eventually advised that I actually need occupational lenses, which they don’t offer. This should have been made clear before I ordered, as I’m now left with glasses that aren’t suitable for normal desk use.
July 27, 2026
Reply from Glasses Direct
Dear Mr WHC,
We hope this message finds you well. We sincerely apologize for the frustration and disappointment you experienced with your recent computer glasses order.
We understand your concerns regarding the suitability of the lenses for your daily desk use, particularly when viewing your keyboard and phone. We appreciate your feedback and understand how important it is for customers to receive clear guidance about the type of lenses that best meet their needs before placing an order.
This is certainly not the level of service we strive to provide, and we are committed to reviewing your concerns and improving the information we provide to help customers make the right choice.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
Warm regards,
Team Glasses Direct
Wow beautiful specs,very fast…
Wow beautiful specs,very fast delivery,great product,highly recommend glasses direct
July 28, 2026
QUick and easy to order
The glasses were supplied super quickly. The ability to choose the style I want is also useful.
The added extras screens could be significantly simplified, showing all the options on one screen
July 31, 2026
Very happy with my new glasses
Very happy with my new glasses! A good price and the lenses are perfect and came quickly! Thank you Glasses Direct I shall use you again!!
July 31, 2026
First class service
First class service, lovely glasses true to my prescription. Very quick delivery, great job.
July 28, 2026
Easy website to input your…
Easy website to input your prescription, and quick response on the order
July 31, 2026
Staff are very helpful
Staff are very helpful. Respectful and polite.
Glasses are perfect- and very reasonable.
July 28, 2026
Ordering
Very difficult to understand and enter a new prescription went through to live chat but that was no help either.
July 31, 2026
Reply from Glasses Direct
Dear Mr. Adriane,
We hope this message finds you well. We sincerely apologize for the difficulties you experienced while trying to enter your new prescription and for the lack of support you received through our live chat service.
We understand how important it is for the prescription process to be simple and straightforward, and we are sorry that your experience did not meet your expectations. This is certainly not the level of service we strive to provide, and we are committed to resolving this matter as quickly as possible.
Please check your inbox later today for more information on how we can address your concern and provide further assistance.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
Warm regards,
Team Glasses Direct
Lovely prescription sunglasses
Lovely prescription sunglasses, so easy to order and they were delivered so quickly. Highly recommend
July 28, 2026
I recently purchased 2 pairs of glasses…
I recently purchased 2 pairs of glasses from Glasses direct and had trouble applying a discount code. I fed this back to them in my review. This was dealt with promptly by customer services and a refund is being processed.
Thank you to Johnel for sorting it out.
August 1, 2026
Unprompted review
Wouldn't go anywhere else
Great experience, very pleased with my new specs-fraction of the price I would have paid in the shop. They arrived within a week, easy to track.
July 31, 2026
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