I ordered K9 crystal spheres but the ones sent weren’t the correct optical‑grade material. The seller explained they had to change suppliers because their usual source was out of stock, which makes se... See more
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Nice size and a reasonable amount Arrived within the 3-5 working days Great quality wanted these as a help for the smaller birds using our bird bath they create a nice shallow area for them and hope... See more
Company replied
I've bought several times from this company The main reason is the brilliant service and communication. If something is out of stock, you have a phone call to advise and usually a suggestion for an... See more
I would like to review this product,but it still hasn't arrived despite being ordered over 2 weeks ago. I would like to say that Glass pebbles contacted me today and are investigating why my pebbles h... See more
Company replied
Company details
Information provided by various external sources
Fantastic selection of glass pebbles, decorative bag, wedding favours, and many more for your parties and wedding
Contact info
Unit 1, 12 Borough Road, S6 2AY, Sheffield, United Kingdom
- 0114 321 6219
- sales@glasspebbles.co.uk
- www.glasspebbles.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loving the nuggets!
Always buy my nuggets from Glasspebbles .. great products, great service. Particularly love the little black nuggets this time, they will make fantastic eyes for my stained glass guinea pig commission :0)
March 4, 2024
Reply from Glasspebbles
Hi Sian,
thank you for your feedback. Always happy to help. Phil
You will not have any problems with this company
Top class company never had any problems with them good service every time.
March 2, 2024
Reply from Glasspebbles
Hi Derek,
thank you for your feedback. kind regards, Phil
Excellent quality product exactly what…
Excellent quality product exactly what I was looking for..had a bit of a hiccups with the tracking but was solved very quickly by Phil and was very impressed with the prompt customer service
February 13, 2024
Very disappointed with the service
Very disappointed with the service
Paid for a 3//5 day delivery
Ordered on 4th February
Parcel delivered 13th February
Emailed the company
They didn’t reply !
Won’t use this company again
February 4, 2024
Reply from Glasspebbles
Thank you for your review. I would like to extend my sincere apologies for the delay in processing your order. Regrettably, I was ill for the past two weeks, which resulted in your order being dispatched later than expected. Additionally, I failed to inform you about the delay, for which I am truly sorry.
I hope you will consider giving us another chance, as providing prompt delivery and excellent customer service is typically our priority. Thank you for your understanding.
Sincerely,
Phil
Always order from this seller ,never…
Always order from this seller ,never disappointed.
February 6, 2024
Reply from Glasspebbles
Hi Sharon, thank you for your positive feedback. Phil
product came on time
product came on time. just what i needed.
will use this company again
January 31, 2024
Reply from Glasspebbles
thank you.
Excellent service
Excellent service. Had a problem with an item but it was sorted out in no time.
Lovely product bought many times.
Customer service excellent.
January 26, 2024
Reply from Glasspebbles
Thank you Angela for your positive review, always a pleasure to work with you. Phil
I am always happy when goods are as…
I am always happy when goods are as described and arrive on time
January 25, 2024
Reply from Glasspebbles
thank you for your positive review. Phil
Reply from Glasspebbles
Thank you for your positive feedback. Phil
Great product
Great product. Took a little longer than I was expecting, but would buy again
January 17, 2024
Reply from Glasspebbles
Hi Robyn, thank you for your positive feedback. Phil
Lovely glass hearts sent out quickly
Lovely glass hearts sent out quickly, sadly parcel2go were a bit slow but sales team were great at keeping me updated on arrival once I contacted them. Thank you.
January 16, 2024
Reply from Glasspebbles
Hi Melissa, thank you for your positive feedback and it was a pleasure to help. Phil
Good company to deal with.
I have used Glass pebbles on many occasions now, to supply simmering granules.
Whenever there is a possible shortage of any of my selected fragrances, I have been contacted by phone to inform me of this. I have been offered a different choice in order that my delivery can be as originally expected and/or asked what I would prefer to do.
Outstanding customer service and always delivered on or before expected date.
I will continue ordering from Glass pebbles, as they are reliable, customer-friendly prompt.
January 11, 2024
Reply from Glasspebbles
Hi Mark, thank you for your positive feedback. Phil
Disappointingly super mini rather than small
Unfortunately the pebbles ordered were not what I needed, they were described as small but I would have described them as super mini (as does another seller), would have been useful to know more detail of the size as I needed bigger than these (ideally 12-15mm) but smaller than the standard size which are usually 17-20mm.
January 4, 2024
Reply from Glasspebbles
Dear Lynnette,
Thank you for providing feedback on your recent purchase of pebbles. We sincerely apologize for any inconvenience caused by the size not meeting your expectations.
We appreciate your suggestion for clearer size differentiation, but our small pebbles are described as 10-12mm, and during the selection process, it is mentioned as "small 1cm. However we will consider implementing changes to enhance the accuracy of our product descriptions.
Please feel free to contact our customer customer. We are here to assist you in finding the perfect pebbles for your needs. Phil
I was very pleased with the service I…
I was very pleased with the service I received and the attention to detail. The colours are great and I will definitely be reordering more soon.
January 10, 2024
Had just what I was looking for.
Had just what I was looking for.
Easy to order and quick delivery.
January 14, 2024
The product is very good, but carrier is terrible.
The product is very good and communications with them were professional.
However: the 7 days that it took their carrier to deliver, is not acceptable, especially as I paid £3:50 for this pleasure.
December 12, 2023
Reply from Glasspebbles
Hi Mike,
Thank you for sharing your feedback with us. We're delighted to hear that you find our product to be of high quality and that your interactions with our team were professional. We sincerely apologize for the inconvenience you experienced with the delivery time during Christmas period.
Phil
Product good and transit time fine
Product good and transit time fine , except had to chase as was unaware order was on hold as I had not been informed
December 9, 2023
Lovely person to deal with and very…
Lovely person to deal with and very quick postage and very helpful
A++++++
December 16, 2023
Not received
December 13, 2023
Reply from Glasspebbles
Hi Liz,
Thank you for your feedback and sorry for the delayed. Your order is now in transit and should be with you in the next 2 working days.
Don't hesitate to contact us if you need further information. Phil
superb customer service and prompt…
superb customer service and prompt delivery of the items in perfect condition.
December 2, 2023
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