I ordered K9 crystal spheres but the ones sent weren’t the correct optical‑grade material. The seller explained they had to change suppliers because their usual source was out of stock, which makes se... See more
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Nice size and a reasonable amount Arrived within the 3-5 working days Great quality wanted these as a help for the smaller birds using our bird bath they create a nice shallow area for them and hope... See more
Company replied
I've bought several times from this company The main reason is the brilliant service and communication. If something is out of stock, you have a phone call to advise and usually a suggestion for an... See more
I would like to review this product,but it still hasn't arrived despite being ordered over 2 weeks ago. I would like to say that Glass pebbles contacted me today and are investigating why my pebbles h... See more
Company replied
Company details
Information provided by various external sources
Fantastic selection of glass pebbles, decorative bag, wedding favours, and many more for your parties and wedding
Contact info
Unit 1, 12 Borough Road, S6 2AY, Sheffield, United Kingdom
- 0114 321 6219
- sales@glasspebbles.co.uk
- www.glasspebbles.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Far too slow ..
Far too slow ... Still have not received my order. I will not be using Glasspebbles again and will return to my usual supplier (who is also appreciably cheaper!).
November 21, 2023
Reply from Glasspebbles
Dear Melvyn,
Thank you for your reviews, I believe your order has now been successfully delivered.
I would like to sincerely apologize for the delay in dispatching your order. We understand the frustration this has caused, and we deeply regret any inconvenience.
I am actively addressing the issues in our process that led to this delay to ensure a more efficient service in the future. We understand your decision to return to your previous supplier and appreciate your honesty. But I hope you will give us another chance in the future.
If there's anything specific you would like us to address or if you have further details about your order, please reach out to us directly. We value your business and hope for the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Kind regards,
Phil
Excellent service cfast delivery 👏
November 20, 2023
Reply from Glasspebbles
Dear Sophia, thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and fast delivery. If you ever need assistance in the future, feel free to reach out. Phil
Reply from Glasspebbles
Hi Lisa,
Thank you so much for your positive review! We're thrilled to hear that your experience was seamless – from the easy purchase process to the timely delivery. We're glad you love the items!
Phil
excellent service
excellent service, called to say a product was out of stock and that they'd sent out an alternative
November 9, 2023
Reply from Glasspebbles
Dear Kay,
Thank you for your positive feedback! We appreciate your understanding regarding the product being out of stock. Our commitment to excellent service includes proactive communication, and we're glad we could provide you with a suitable alternative promptly. Phil
Absolutely fantastic service.
Absolutely fantastic service.
I didn't realise I had made a mistake with the size of one of my sand bags and instead of the company just sending out what I ordered I got a phone call to double check.
Would recommend to anyone.
October 26, 2023
Reply from Glasspebbles
Dear Anon,
Thank you for your glowing review! I believe in going the extra mile to ensure customer satisfaction.
If there's anything else we can assist you with or if you have further feedback, please don't hesitate to let me know. I look forward to serving you again. Phil
Was received as stated that's always good policy
Was received as stated always agood policy
October 19, 2023
I waited to long for them to come
October 3, 2023
Reply from Glasspebbles
Hi Doreen,
Thank you for taking the time to provide us with your feedback. I also want to apologies for the delayed delivery. This was entirely our responsibility, as we dispatched your order later than our initial estimate. Phil
Great contact and great quality
October 2, 2023
Reply from Glasspebbles
Hi Sara, Thank you for your kind words! We're delighted to hear that you had a positive experience with our products and our customer service. Phil
Fantastic customer service
Fantastic customer service, delivery was timely and well-packaged. goods were of a high standard. I have recommended my team to your site.
October 1, 2023
Reply from Glasspebbles
Thank you for your feedback, I am thrilled to hear that you had a fantastic experience with us, timely delivery, and high-quality products. Your recommendation to your team is greatly appreciated. If you or your colleagues ever need anything in the future, we're here to assist you. Thank you for your support! Phil
I’ve just ordered my 2nd lot of sand…
I’ve just ordered my 2nd lot of sand because I was so happy with the service and quality of the product the first time I ordered. Would definitely recommend
October 6, 2023
Reply from Glasspebbles
Hi Diane,
thank you for your feedback and continued trust in our products and service. We look forward to serving you again in the future! Phil
Reply from Glasspebbles
HI Colin,
thank you for your feedback. Phil
I have received several deliveries of…
I have received several deliveries of crushed glass and beads now. All have be of excellent quality, delivery was quick and the costs were very good. To that point I would add when I require any further supplies I would not even to bother looking elsewhere.
As the saying goes if you find somewhere that is good hang on with both hands.
September 21, 2023
Reply from Glasspebbles
HI Alan,
I am absolutely thrilled to hear about your positive experiences with our products. Your feedback about the quality, quick delivery, and competitive pricing is greatly appreciated. We'll be here for all your future supply needs, and we can't thank you enough for your continued support. As you've wisely said, when you find something good, hold onto it! Phil
Customer service good
I would like to review this product,but it still hasn't arrived despite being ordered over 2 weeks ago. I would like to say that Glass pebbles contacted me today and are investigating why my pebbles haven't arrived. So thank you,customer service 5*.My Pebbles arrived they are exactly what I wanted in Red,Orange and Yellow to bring life to our electric fire and they do exactly that.Most important a very nice gentleman actually said it was his fault my package was put aside and didn't go out as it should .
September 20, 2023
Reply from Glasspebbles
Hi Gillian,
Thank you for your feedback, and I'd like to extend my apologies once again for the hiccup with the delivery. I'm pleased to hear that the issue has been resolved, and you are now satisfied with your order. Best regards, Phil
Lovely Colours.
Very pleased with my purchase, good size and lovely colours, ideal for my project.
September 23, 2023
Reply from Glasspebbles
HI Wendy, Thank you for your feedback; it's greatly appreciated. Phil
Good value and true to descriptions
Good value and true to descriptions
Sad the speed of delivery was a bit slow !
September 15, 2023
Reply from Glasspebbles
Hi Ken,
Thank you for your valuable feedback. We're pleased to hear that you like our products. But we would like to apologize for the inconvenience caused by the slower delivery. Your input helps us improve, and we'll work on enhancing our delivery speed. If you have any further comments or require assistance, please don't hesitate to let us know. Phil
Perfect glass pebbles and excellent value
I was very pleased to find these glass pebbles online, they arrived quickly and they are exactly what I was looking for. Also they were on offer when I ordered, excellent value and a happy customer.
September 19, 2023
Reply from Glasspebbles
HI Sue, thank you for your valuable feeback. Phil
Brilliant customer service
Really nice quality items exactly as described, but what stood out was the extra mile the company went to ensure I could get what I needed after I sent an enquiry. After learning I was using these pebbles to teach schoolchildren about the iridescent quality of pearls, they also sent additional items which were a pearl colour for me to use without any extra charge. Really took the time to check and provide exactly what was required. I would suggest you can have real confidence in the company. Parcel well packaged and sent swiftly. Thank you Philippe.
September 12, 2023
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