Glebe Healthcare Reviews 

111
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Highly recommended. Excellent service and fantastic range of products. The staff could not have been more helpful in every way and shipped the wheelchair we ordered without delay. They also helped... See more

Rated 5 out of 5 stars

I ordered a power assisted wheelchair. The information provided was really useful in helping me to decide. It was delivered within a few days by a gentleman who was helpful and informative, taking me... See more

Rated 5 out of 5 stars

Bought an Pride Jazzy Air 2 in 2020. Few problems with it in first year. Always sorted out quickly with parts and Technicians. Just ordered new wheel Nov 22 as always excellent Customer Service.... See more

Rated 1 out of 5 stars

Avoid! After a pleasant experience January 2021, I thought we would return for a further purchase.... how wrong was I! Ordered a powerchair with a delivery time frame of 3-4 working days. No contact... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

We are a GB Based retailer of healthcare, mobility & well-being products. With a mission to ensure we deliver the same level of service you would expect from a local supplier, we can deliver, set-up, demonstrate, repair and maintain our mobility equipment and furniture nationwide at competitive prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

111 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(111)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with this company

Very very pleased with this company.We we’re kept updated about the delivery and when it arrived two men carried it into our bedroom and installed it.It looks beautiful and the mattresses are so comfy.I would strongly recommend this company I am sure you will not be disappointed.Chris Haime

February 9, 2023
Unprompted review
Rated 1 out of 5 stars

Awful company awful own brand products…

Awful company awful own brand products at premium prices.

Excuses are their default they like to blame everyone else for their problems.

Terrible admin 2 months after a cancelled order they tried to get a direct debit to pay for it when they had the product as it was returned under distance selling rules. Their excuse it was an error as they were cancelling the order on their system despite issuing a refund of what was paid when it was returned 2 months ago.

They don’t care about people just cash. Their own brand wheelchairs are dangerous they can’t cope with slight chambers on pavements with slowing to a crawl.

Awful just awful. Avoid and buy elsewhere you’ll get less excuses and a product that’s fit for purpose.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Great, friendly customer service, answered all questions, really pleased with product, delivery and set up

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Versatile purchase

Received a delivery today from glebe healthcare of a reclining swivel chair very surprised at the versatility to include five different body massages of various intensity also an internal heater a separate footstool which also includes a massager very pleased with this product Brian Norfolk

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service and very competitive…

Superb service and very competitive price when purchasing my Autofold Executive Luxury scooter.
Very well designed scooter that has all the extra useful features included in the standard price. The only complaint is “the pigeon English instructions” which are also missing some useful information

February 16, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor feedback and…

Very poor feedback and communication....
Have used this company in the past and have been satisfied with the service and products...
So having a good experience, used them again.....
BIG MISTAKE
They have taken our money and have not fulfilled our order, no contact, no explanation, no update since December 2022

December 27, 2022
Unprompted review
Glebe Healthcare logo

Reply from Glebe Healthcare

Good day. Thanks for providing more information about your order. We can confirm from looking at your order that the colt sport was on pre-order at the time of ordering, which is why you have not had delivery yet. Messaging was present on the product page at the time of ordering stating we were expecting new stock around the end of January, and an automated email was also sent after payment confirming this. We can see your order has the appropriate flag from our pre-order app, confirming this was the case.

We do apologize that the pre-order estimate has run over a little into February, however we are still expecting the stock very soon and will follow up with a phone call to yourselves as soon as it arrives to book you in for delivery. Of course if you do not want to wait then rest assured we are always happy to refund pre-orders at any time without quibble before dispatch.

All the best,

Rated 5 out of 5 stars

Amazingly good customer service and price

Tara was beyond brilliant helping me get the best recliner chair. She is very knowledgable and compassionate about physical conditions that need to be accommodated. We had two conversations on the phone, during which it was obvious that she really cared and wanted to help get the best chair for me - which was the Pride chair which goes the flattest. Excellent price for the quality of this chair. I was kept up to date about when my delivery would come, which was within days, as they had it in stock. If only all shopping was like this!

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Their website is easy to use and they offer free next day delivery.
The help desk responded promptly when I reported my item had not been delivered when expected and it arrived early the following morning. I suspect the problem had been with the DPD system but my experience indicates that Glebehealthcare give excellent customer support when needed.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Bought an Pride Jazzy Air 2 in 2020.

Bought an Pride Jazzy Air 2 in 2020.
Few problems with it in first year. Always sorted out quickly with parts and Technicians.
Just ordered new wheel Nov 22 as always excellent Customer Service. Quick Delivery.
Excellent Company
Excellent service and Customer Service with polite and friendly staff.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent.

The site said no stock but would welcome enquiries. So I did, mainly because it was the cheapest place for the wheelchair I wanted, (we couldn't get any help financially). Tara got back really quick and could get us one. Ordered Thursday and was here Saturday morning. Faultless. Thank You.

October 20, 2022
Unprompted review

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