Gleem Cleaning Reviews 

119
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have always been pleased with cleans from Gleem but Andrea went to the next level. The job that she did was exceptionally thorough.

Rated 5 out of 5 stars

My wife worked at Gleem pre-COVID shortly after they'd setup Gleem. She was really impressed by how friendly, caring, and committed the office team were — both to their clients and to the staff carryi... See more

Rated 1 out of 5 stars

Christian and Joma were what I thought very professional, Richard and Elizabeth the cleaners are about the only ones who do a decent job Diana never showed up and Katherine turnt up late and spent an... See more

Rated 5 out of 5 stars

Booked an end of tenancy clean last minute. Amazing clean & communication. Not only did they leave the flat sparkling clean, they were also super thoughtful about what our landlord might expect. Reall... See more

Company replied

Company details

  1. Cleaning Service

Information provided by various external sources

We are a commercial and domestic cleaning company with a focus on finding great people and rewarding them appropriately. In an industry that often neglects cvleaners, we have the ambition to aim to empower them to enjoy their job...so you can enjoy the quality cleaning that this yields!


Contact info

4.0

Great

TrustScore 4 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(119)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Truly good company to work for

Truly good company to work for
they pay £15 an hour? I don't know why people put fake references on here. Verity in the office is really nice to work for. We all work very hard here to please our customers. All my colleague are very reliable and hard working cleaners too. So if you need a cleaner choose Gleem. If you want a job choose Gleem. You will be looked after well. I am! I clean for them.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant to work for I have…

Absolutely brilliant to work for I have worked for other companies that pay irregular times and short etc but these go that extra mile and at £15 per hour pay the best rates in Bristol I don't know why people put fake reviews. Verity in the office is just lovely to work for.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

A great clean

A great clean, very well done and thorough work - much appreciated.

June 29, 2024
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the review

Rated 5 out of 5 stars

Well worth it

Gleem have been appropriately communicative and adaptable to ensure a dependable service that meets my needs. The regular cleaner assigned to me is polite and friendly and certainly knows what they're doing.

May 1, 2024
Unprompted review
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Reply from Gleem Cleaning

thank you so much for the 5 star review!

Rated 5 out of 5 stars

Gleem are brilliant- helpful

Gleem are brilliant- helpful, friendly, incredible clean every time and they pay people a real living wage

April 9, 2024
Unprompted review
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Reply from Gleem Cleaning

Ruth, thank you so mucg for the review! We appreciate the opportunity to clean for you

Rated 5 out of 5 stars

Great company, would recommend

We have used two Gleem services: a move in/out deep clean after some building work, and a regular fortnightly clean. The cleaners are friendly, punctual and professional, and always complete the job quickly, to a very high standard. We would recommend Gleem to anyone.

April 6, 2024
Unprompted review
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Reply from Gleem Cleaning

Bee thank you so much for the review!

Rated 1 out of 5 stars

The worst company I've ever worked for

The worst company I've ever worked for. They are refusing to pay my wages for 2 weeks now. Really basic pay for all cleaners at £11ph while they are charging £30ph+. It's slave labour. Customers begging for me to stay with them because they are sick of cleaners leaving and changing. I accepted a couple of clients private and for this reason they are threatening to sue me and refusing to pay me, but the clients are not happy with the constant changes. Really cold and unprofessional, you feel like you are talking to a computer half of the time. Better to just find a local cleaning company. All customers complaining to me about them.

April 1, 2024
Unprompted review
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Reply from Gleem Cleaning

Hi,

We have no record of you e working at Gleem.
We are a small local, friendly business, based in Bristol.

For anyone reading:
We start our cleaners on £15 per hour and have amazing retention, because we work hard to treat them well and ensure they feel valued.

Rated 5 out of 5 stars

Gleem Cleaning

My kitchen was in an appalling state , I hadn't cleaned it for a long time and just couldn't face it. So I contacted Gleem Cleaning , chose a date and time of my choosing and the cleaner came and did an excellent job. Highly recommended .

March 14, 2024
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the review Chris, we really appreciate it

Rated 5 out of 5 stars

Does the job

Good reliable cleaning, not cheap but the quality is there. Good communication. Would recommend Katie.

February 13, 2024
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the 5* review Jegor

Rated 2 out of 5 stars

We booked Gleem for a deep clean plus…

We booked Gleem for a deep clean plus carpet cleaning, I'd say the service was average. We were also surprised that only one person turned up and cleaned for around three hours which cost us £370 - I'd beware of their deep cleaning services and instead simply book a clean for 3-4 hours and carpet cleaning on top, saving yourself quite a bit of money!

December 19, 2023
Unprompted review
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Reply from Gleem Cleaning

Hi Mr Smith,

We're sorry to receive a 2 star review from you.

We are a high quality service, and the deep clean package you purchased is designed to remove all risk from you receiving a poor clean, and transfer all risk of completing the entirety of our checklist before we leave the property, regardless of how long it takes.

We have a Gleem guarantee that says if you're ever not satisfied with the standard of the cleaning, to message us and we'll return free of charge to make sure you end up happy with the quality of the cleaning.

Rated 5 out of 5 stars

Great cleaners

Great cleaners, especially Kathryn who does a fantastic job week on week. Thanks

November 29, 2023
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the review Katie!

Rated 5 out of 5 stars

A great firm.

The service received from Gleem was excellent. The initial telephone call was answered promptly and everything was explained to me clearly and in a very professional way. The cleaning lady came on time, listened carefully to what I wanted her to do and she carried out the job to a very high standard indeed. I could not have hoped for more and feel able to recommend this firm without reservation. Thank you Gleem!

September 18, 2023
Unprompted review
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Reply from Gleem Cleaning

Carole, thank you so much, what a gorgeous review. We appreciate the opportunity to work for you

Rated 5 out of 5 stars

A beautiful clean

Lovely Mame does a beautiful job in our house.
I can recommend Gleem for home cleaning :)

June 20, 2023
Unprompted review
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Reply from Gleem Cleaning

Frances, thank you so much for the review, we'll let Mame know !!

Rated 5 out of 5 stars

Fantastic cleaner and great customer…

Fantastic cleaner and great customer service! It was really easy to arrange a cleaner through Gleem, and they sorted out a fantastic cleaner for us, Tatiana. Tatiana works really hard, has high standards, as well as being easy to get along with.
If there's any queries, Gleem have always got back to us promptly and courteously.

May 26, 2023
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the review Jackie, we will let Tatiana know the lovely words you said about her!

Rated 5 out of 5 stars

House is nice and clean

Very pleased with the cleaning provided. I have Estela who arrives on time, is polite and leaves the house sparkling clean.

January 20, 2023
Unprompted review
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Reply from Gleem Cleaning

Amy thank you so much for the review, we really appreciate it

Rated 1 out of 5 stars

Avoid. Overpriced. Terrible quality

They turned up to the original appointment 8 hours late, so I had to rearrange as they couldn’t get in. They had to be repeatedly chased to rebook. They charged upfront for 13 hours, and finished in 6 hours. The quality of the clean was awful. Happy to provide pictures as an example of their “Gleem Guarantee” standard.

The cleaner offered to come back and work directly for less than half the cost, they suggested not to go via Gleem as they take such a large cut from the cleaners pay.

Clearly a company that’s purely focused on money, without any respect for customers or staff, summed up by themselves in a response on Google maps ... “I am only writing this reply due to a potential customer calling us and stating they could not trust us due to this EXACT review, costing us additional revenue.”

Complete waste of time and money. Look elsewhere.

July 29, 2022
Unprompted review
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Reply from Gleem Cleaning

Chris this feels unjust: You've paraphrased my response.

We did reschedule...it was the middle of a global pandemic and we were struggling to keep our staff and customers safe (would you prefer we didn't?). We showed up at the time we said we would start your clean, once we received your feedback we made all attempts to honour our guarantee and make things right for you.

We love our cleaners and I'm confident that you could ask any one of them how we treat them and they'd disagree with your option. Rosy who was your cleaner is still with us, happily cleaning and one of the highest paid cleaners in Bristol.

Regarding the amount of time...we re-iterate multiple times to every customer (including you) that there is no time limit, we stay to complete the checklist, regardless of how long it takes.

We provided a discount that you asked for instead of a subsequent reclean...which you accepted because you didn't want to follow the process of our guarantee.

Our communication was prompt: the only time it stalled was when you told our office manager not to call because you were on holiday...so we waited until you returned.

We try out absolute best, in all situations to be accountable and responsible for our cleaning. Including this one.

Rated 5 out of 5 stars

Super professional and highly recommended

I’d accidentally booked the wrong date for the deep clean of my ill mothers apartment. Gleem were quick to resolve my error, finding a wonderfully professional cleaner same day. A cleaner who scrubbed that flat from top to bottom.

Highly recommended

December 6, 2022
Unprompted review
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Reply from Gleem Cleaning

Thank you so much for the review, we really appreciate the opportunity to work for you and your mother

Rated 5 out of 5 stars

Well done job!!

We have only just started using Gleem Cleaning but are very happy as nothing to much trouble very friendly team and good job done. Thank you

November 21, 2022
Unprompted review
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Reply from Gleem Cleaning

Lisa, thank you so mucxh for the review, we really appreicate the opportunit to work for you

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