I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra . After looking at... See more
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Hi The product itself is fantastic. Delivery fantastic. The only things for me are Glen Cairn Glass in box of 6 and not individually wrapped. These are for onward selling so not ideal.... See more
I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line... See more
Company replied
Explained straight away that as I wanted something engraved it could have a 2 week delay before posting. I liked knowing this as this was a gift that was time sensitive. Engraving was very professio... See more
Company details
Written by the company
We are a family run business and believe that a focus on family values delivers a better product and more efficient service. We treat everyone with the respect and warmth that a family would demand. Our unique knowledge of the crystal glassware industry means we can answer the most challenging of questions and tackle the most complex of tasks with ease allowing our people to focus on making your dealings with us as simple and friendly as possible.
Contact info
1-11 Langlands Avenue, G75 0YG, Glasgow, United Kingdom
- 01355 279717
- contact@glencairn.co.uk
- www.glencairn.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I recently placed an order for the six…
I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra .
After looking at several different crystal glasses I was overwhelmed with the details of this set . I knew it was the perfect gift.
They arrived very quickly and are in a beautiful presentation box . Such a beautiful collection and I am sure that I will purchase many more from Glencairb crystal ltd soon.The decanter will be a wonderful addition for their wedding gift and I am sure anyone who is looking for a unique piece will find one from the collection.
Excellent service and excellent quality.
Joanne
Great service and product
Recently ordered a decanter for my son's Birthday, not only is the decanter lovely and inscribed beautifully but the service was exceptional given the timeframe for delivery was so short.
Thanks again Chris and Stacy for all your help
Do not trust this company - manager is apalling
DO not trust this company. We bought a bulk order of glasses with our logo inscribed - or so we thought. We are a small establishment, so it's taken us some time to get to the last 16 boxes. This last batch were blank. The manager flat refused to replace them. He did not deny the order was wrong. His excuse was time passed.

Reply from Glencairn Crystal Ltd
Prompt response.
Prompt response to my order. Efficient management and communications.
The service was impeccable
The service was impeccable, and the vintage quality of the cut glass tumblers was truly remarkable.

Reply from Glencairn Crystal Ltd
Good quality and great value for money
I recently purchased a Glencairn Whisky Connoisseur Bundle as a Christmas present for my son-in-law and am delighted with the set. I was a little apprehensive about what the quaility would be as the price was very reasonable. The order arrived quickly, well packaged and am I very happy with the quality and value for money.

Reply from Glencairn Crystal Ltd
Beautiful glasses and excellent customer servixe
I have just received my order of the most beautiful Cut Glencairn Glass Gift Set of 2, and I am absolutely delighted with them. They are a gift sadly but I know the recipient will equally love them. I needed them quickly and they were sent the next day (thank you) and packaged well.
Definitely recommending Glencairn.

Reply from Glencairn Crystal Ltd
Beautiful personalised whiskey glass travel set
So happy with the personalised whiskey glass travel set. It is beautifully presented and will make a very special and lasting gift for my whiskey loving brother-in-law! Customer service were helpful with my query about having a different name put on each glass. Delivery packaging was very thorough so the glasses arrived in perfect condition.

Reply from Glencairn Crystal Ltd
I recently purchased their ‘Lewis red…
I recently purchased their ‘Lewis red wine glasses gift set of 2’.
These crystal glasses are fantastic providing a new drinking experience with their lovely design and quality. They are the best red wine glasses I’ve ever purchased and I was also impressed with the packaging and prompt delivery. Highly recommended.

Reply from Glencairn Crystal Ltd
Personal service and quick turnaround
I needed a fast turnaround for an engraved glass for a gift on a special occasion for a colleague. I found a friendly and helpful response with a quality glass. Glass arrived in time and everyone delighted. Thank you Julie for helping! 😁

Reply from Glencairn Crystal Ltd
Brilliant service
Brilliant service. I contacted Glencairn with a request for an engraved item as a retirement gift, with a really quick turnaround time. Julie was so helpful, dealt with my query really quickly and I received the item a few days later. Really happy with the item and the service was faultless!

Reply from Glencairn Crystal Ltd
Amazing service with Glencairn Crystal!
Amazing service with Glencairn Crystal. Julie promptly solved a delivery issue (no fault of their own) and sent out a replacement straight away. Really pleased with the product as well! Thanks Glencairn Crystal!!

Reply from Glencairn Crystal Ltd
Excellent service from Glencairn
Excellent service from Glencairn, started with three potstill decanters engraved to mark a family event, then got glasses engraved for an informal whisky club, followed by glasses to mark the end of a database the team support over several decades. All worked well and going down well with people. There was a problem with delivery but this was sorted out very quickly and professionally so will use again. Started my collection of Glencairn glasses from visiting distilleries so nice to have some commissioned by myself.

Reply from Glencairn Crystal Ltd
Extremely happy with the fast delivery
Extremely happy with the fast delivery. Just in time for Christmas

Reply from Glencairn Crystal Ltd
Great looking Drama glass
Great looking Drama glass, had them all personalised. Good quality and what you would expect for a glencairn glass. Fast service.

Reply from Glencairn Crystal Ltd

Reply from Glencairn Crystal Ltd
The Service was faultless and the cut…
The Service was faultless and the cut glass tumblers of a bygone quality

Reply from Glencairn Crystal Ltd
All good
Good communication with designer, very good turnaround time, all arrived safe and sound.

Reply from Glencairn Crystal Ltd
Beautiful glasses
Beautiful glasses. Seemed like a marker pen on gin glass but easily washed off. Would buy again.

Reply from Glencairn Crystal Ltd
I need assistance for an incomplete…
I need assistance for an incomplete order, # 90243, placed on 23 SEP 2024. That order entailed two (2) Glencairn Glass Travel sets (Which I took to mean 4 total glasses and 2 travel pouches), and engraving for one set. These were purchased as a gift and shipped directly to the receiver.
The great news is that the receiver loves the one (1) set of glasses and the travel pouch they received, so thank you.
However, they did not receive the second set of (un-engraved) glasses, which is where I require assistance.
Thank you.
David Mohre

Reply from Glencairn Crystal Ltd
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