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Glenigan | A Hubexo Product Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise staff and account managers for their exceptional helpfulness, extensive knowledge, and proactive guidance. Many appreciate the clear, tailored training sessions, making the system easy to understand and use effectively. Customer service is consistently highlighted as excellent, with people noting responsive and supportive assistance. However, some customers noted that the service did not always deliver as promised, with concerns about projects not being listed or information being inaccurate. A few also felt contract terms were problematic, leading to dissatisfaction with renewal practices. Some reviewers were not happy with the overall experience, feeling the company lacked understanding of client challenges.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

User experience

People report positive experiences with user experience, often highlighting the platform's user-friendliness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting responsive, proactive, and... See more

Website

Reviewers highlight positive aspects of the website, noting its user-friendliness and detailed information.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

Glenigans gives you the ability to target construction projects of a certain type, stage and area. Glenigans update the projects as it progresses. Accoutn Management is brilliant, they're only a pho... See more

Company replied

Rated 5 out of 5 stars

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how... See more

Company replied

Rated 5 out of 5 stars

Emma Shale provided an excellent service from the start. She is professional, knowledgeable, and always quick to respond to any questions I have. Throughout the process, she explained everything clea... See more


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(722)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Glenigan Review - C&G

We have had a good experience using Glenigans over the last few years, especially because of our Account Manager, Tiffany Christer. Tiff has been amazing and we have built up a good working relationship, with her understanding of our Business, always offering smart tools to use and her continued support. Thank you.

Craig Goode - Christie & Grey

May 15, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the kind words, Craig. It's fantastic to hear you've had such a positive experience with Glenigan, and especially with the support from Tiffany.

She’ll be so pleased to know her understanding and dedication have made a real difference. We really value the relationship we've built with you and the team at Christie & Grey.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Great product, with all the details & ways to filter we need

Natalie was excellent at running us through all the functionality, and she was very specific in her run-through to our needs as a business to make the most of the software. It has made navigating Glenigan a lot easier and signposted the important features for us.

May 9, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for your feedback. We're delighted to hear you're getting real value from the platform and that the filtering tools are hitting the mark. Natalie will be thrilled to know her tailored support made a difference and helped you get the most out of Glenigan.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

The refresher session was very…

The refresher session was very informative and the revised parameters will allow me to get even more out of the Glenigan portal. Thank you Natalie!

May 9, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the great review, Lance. We’re so glad the refresher session was helpful and that the updated parameters are making a difference. Natalie will be really pleased to know her support helped you get even more from the portal.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

I use Glenigan regularly for my work

I use Glenigan regularly for my work, and it has been a great help to us!
Today, I had a training session with Natalie, who explained the platform in more detail, and now I feel much more confident using its features.
Thank you, Natalie!

May 8, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for taking the time to share your experience, Marcelo. We're really glad to hear that Glenigan has been such a useful part of your work, and it’s great that the training session with Natalie gave you even more confidence in using the platform. We’ll be sure to pass on your thanks to her. If any other questions come up, don’t hesitate to reach out.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

I have just had a call with Matt Lowe…

I have just had a call with Matt Lowe who has helped me massively on pulling reports for the Water Sector. He was available super quickly and even did some pre work before our call which made everything so much easier for me! I cant thank you enough (although I have now given myself lots of work to be getting on with!) Thanks Matt!

May 8, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the lovely feedback, Emily. We're really pleased to hear Matt was able to support you so effectively and that his preparation helped make things easier on your end. Sounds like a productive session, even if it did leave you with a full to-do list! We'll be sure to pass your thanks on to Matt. If you need anything else along the way, we're here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Feel like an extension to our team

Matt Lowe an the team are always so quick to respond, nothing is too much trouble. Pleasure to work with and feel like an extension of the team.

May 1, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for sharing your feedback, Emma. We're really glad to hear that working with Matt and the team has been such a smooth and supportive experience. Knowing you see us as an extension of your team is exactly the kind of partnership we aim to build. It’s a pleasure working with you, and we're always just a call or message away if you need anything.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Recommend

Established a really good working relationship with Matt, who does a good job looking after our best interests. Glenigan is a valuable service which we use regularly to grow our business and Matt is always on hand to help us out with any issues or ways to get more from the system.

May 5, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Really appreciate you taking the time to share this, James. It’s great to hear that Glenigan is playing a regular part in supporting your business growth, and that Matt has built such a strong working relationship with you. Knowing he’s been able to offer useful support and advice along the way means a lot to us. If there’s ever anything you’d like to explore further in the system, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great service

Great service, and good account handling, looking into what could help us and also championing our brand. Matt is a great guy and feels like a part of the team

May 2, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the fantastic feedback, Allan. It's great to hear you're happy with the service and account support, and that Matt has been proactive in looking for ways to add value and support your brand. We're especially glad he feels like part of your team. We'll be sure to pass on your kind words. If there's anything more we can do, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Very helpful

Matt Lowe has been very helpful in helping me to set up new notifications-speedy response and i liked that i could book in an appointment on teams.

April 28, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the lovely feedback, Jo. We're really glad to hear that Matt was helpful in getting your new notifications set up and that the quick response and easy Teams appointment made the process smooth. We'll make sure Matt sees your kind words. If you need anything else, we're always here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 1 out of 5 stars

Hidden Auto-renew Policy

Hidden Auto-renew Policy.
Do not get involved with this company. They have a 90 day notice period to avoid their auto-renewal, which they let lapse without notifying you. After this they will not let you cancel and they will extort thousand of pounds from you with the threat of legal action. They extorted £6500 from us for a service we didn't want and tried to cancel 1 month before it renewed.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Beware this company

Beware this company. They have an auto-renew policy in their contract that kicks in 3 months before the actual renewal. The only message you get about this is 6 months before renewable. We tried to cancel 1 month before renewable which they won't allow and are threatening us with legal action. They are effectively stealing thousands of pound from a small business by adopting an unethical business practice.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful system

Very helpful system, our account manager Matt Lowe has been fantastic, always on hand to help, and knows what we need and how to do it!

April 9, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the great feedback. We're really pleased to hear you're finding the system helpful and that Matt has been such a fantastic support. We'll be sure to pass your kind words on to him. If you ever need anything else, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Its GREAT!

Great tool for data research, learning about construction around UKI. Unlimited use as a sales tool

February 1, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the great feedback, Lucas. We're really pleased to hear you're finding Glenigan such a valuable tool for data research and sales, especially in learning more about construction across the UK and Ireland. If you ever need support or have questions, we're always here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!

Our account manager Matt Lowe is very efficient and helpful. Always goes over and above and quick to come back with any training, solutions and new features. Glenigan is very innovative, always looking for ways to improve the platform for it's users. Would highly recommend from a manufacturers stand point!

April 2, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the great feedback, Shaun. It’s fantastic to hear that Matt has been so efficient and supportive, and that you're finding real value in both the training and the platform’s features. We're proud to be continually innovating to support our users, and it means a lot to hear that it's making a difference from a manufacturer’s perspective. We'll be sure to pass your kind words on to Matt. If there's anything else you need, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Extremely competent and address all…

Extremely competent and address all issues quickly and professionally

March 31, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks very much for your feedback, Richard. We're really glad to hear you've found the team to be competent and responsive in addressing any issues quickly and professionally. If there's ever anything more you need, just let us know. We're always happy to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

A great training session

A great training session to learn how Glenigan works, Natalie was really helpful during session.

March 25, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the great feedback, Tom. It's fantastic to hear you found the training session helpful, and that Natalie made it such a positive experience. We'll definitely pass your comments. If you need anything else, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great support

Natalie is always on hand to help with any of my requests and is always willing to go the extra mile.

March 26, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you very much for the great feedback, Ed. We're delighted to hear that Natalie has been so supportive, always ready to help and consistently going the extra mile. We'll make sure Natalie hears your kind words. If you ever need anything else, just get in touch. We're always here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Natalie has been extremely helpful

Natalie has been extremely helpful, constantly making sure we have understood how the platform works and making time to go through anything we are unsure of.

March 26, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the lovely feedback. It's great to hear that Natalie has been so helpful, taking the time to make sure you're comfortable with the platform and always being there when you need a bit of extra support. We'll be sure to share your kind words with Natalie.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Glenigan is a dream!

Glenigan is a dream!

My journey with Glenigan has been a few years now, and long may it continue.

I first signed up to Glenigan after a wholly comprehensive review of us via Lianne Jaxon, who gave us complete confidence in the usability and results we could gain, the portal further justified her knowledge.

I've moved to a new company, and knew that Glenigan would give me the data insights that I require, so went through a similar process to onboard. My account manager Matthew Lowe is excellent, he answers questions quickly, works with me so I gain benefit in the system, and isn't fazed by silly questions that might seem trivial to others.

I'd recommend Glenigan to anyone, I just hope my competitors don't realise!

March 26, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the fantastic feedback, Chris. It's wonderful to hear that you've had such a positive experience with Glenigan over the years. We're especially pleased to know that both Lianne and Matthew have provided excellent support, giving you confidence in the platform and making sure you get the most out of our insights. I'll definitely pass your kind words along to them both.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great Service yet again

I have worked with Glenigan for a number of years and found there information to be game changing when it comes to project mapping. Very recently I have engaged with Lorna Youl a Key Account Manager at Glenigan who went the extra mile for me in obtaining key information along with her research team in obtaining information for a project which enabled me to make contact with the relevant people to gain access to hopefully a prestigious project.

March 24, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for sharing your experience, Karen. It's wonderful to hear you've found our information to be game changing, especially in project mapping. We're delighted that Lorna and the research team were able to go the extra mile to help you secure key details for such a prestigious project. I'll make sure your kind words are passed on to Lorna and the team.

Regards,
Glenigan | Powered by Hubexo

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