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Glenigan | A Hubexo Product Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise staff and account managers for their exceptional helpfulness, extensive knowledge, and proactive guidance. Many appreciate the clear, tailored training sessions, making the system easy to understand and use effectively. Customer service is consistently highlighted as excellent, with people noting responsive and supportive assistance. However, some customers noted that the service did not always deliver as promised, with concerns about projects not being listed or information being inaccurate. A few also felt contract terms were problematic, leading to dissatisfaction with renewal practices. Some reviewers were not happy with the overall experience, feeling the company lacked understanding of client challenges.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

User experience

People report positive experiences with user experience, often highlighting the platform's user-friendliness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting responsive, proactive, and... See more

Website

Reviewers highlight positive aspects of the website, noting its user-friendliness and detailed information.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

Glenigans gives you the ability to target construction projects of a certain type, stage and area. Glenigans update the projects as it progresses. Accoutn Management is brilliant, they're only a pho... See more

Company replied

Rated 5 out of 5 stars

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how... See more

Company replied

Rated 5 out of 5 stars

Emma Shale provided an excellent service from the start. She is professional, knowledgeable, and always quick to respond to any questions I have. Throughout the process, she explained everything clea... See more


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(722)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Training Webinar

Great webinar, well delivered and really helpful.
Thanks Tiffany you did a great job.

July 15, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Geoff. We’re glad you enjoyed the webinar and that Tiffany’s session hit the mark. Appreciate you taking the time to share your feedback!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Exceptional service

We have worked with Martin Thompson for several years and continue to be impressed by the consistently exceptional level of service he provides. Martin is always readily available to offer support, training, and expert guidance whenever needed. Having explored other providers in the past, it is clear that Glenigan stands out as the market leader. Their professionalism, reliability, and in-depth industry knowledge set them apart.

July 11, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much. We’re delighted to hear how consistently Martin has supported you over the years. His dedication and expertise truly reflect the Glenigan standard. It’s great to know our platform and service continue to stand out as the market leader for your business.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Really happy with the help and support…

Really happy with the help and support I received from Tiffany!

July 10, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, we’re so happy to hear Tiffany’s support made such a great impression. Your feedback means a lot and we’re always here if you need anything else.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Always a great experience with Glenigan!!

We've always had a really good experience with Glenigan. Not only is their data and product offering comprehensive, their service is of the highest quality. Dawn and Rachel have been great with us over the years.

July 4, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much. It’s wonderful to hear that both the platform and our team, especially Dawn and Rachel, have continued to deliver great value and support. We truly appreciate the ongoing partnership.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Glenigan tutorial

Great tutorial meeting with Greig from Glenigan , very informative, all explained in an interesting and easy to understand way. First Class assistance.

July 2, 2025
Unprompted review
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Reply from Glenigan | A Hubexo Product

Thanks for the kind words. We’re so pleased we made the tutorial clear, engaging, and helpful. First-class feedback like this means a lot to the whole team!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Dawn Mitchell has gone that extra mile…

Dawn Mitchell has gone that extra mile every time that I have asked for assistance. An excellent example of great customer service!

June 19, 2025
Unprompted review
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Reply from Glenigan | A Hubexo Product

Thanks so much. We're proud to hear how consistently Dawn has gone the extra mile for you. She really does set the standard for great customer service. Your feedback means a lot.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

I had the pleasure of speaking to Dawn…

I had the pleasure of speaking to Dawn supporting me on how we could increase our lead generation plus API integrations. Dawn was very helpful showing me the different options and how to proceed.

June 17, 2025
Unprompted review
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Reply from Glenigan | A Hubexo Product

Thanks, Allan. We’re glad Dawn could walk you through lead generation and API options in a way that really helped. It’s always a pleasure supporting businesses that want to get the most from Glenigan.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Positive Review

My Experience with Glenigan has been really good thank you to Dawn Mitchell, she has helped me with the ins and outs to find what our business needs the most I do believe its worth the expense if you put the time into using the website as it has give me many leads in the industry I am in.

June 16, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Joss. We’re so pleased to hear how valuable the platform has been for you and that Dawn’s support helped you find what matters most for your business. It’s great to see you turning time spent on Glenigan into real industry leads!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Fantastic personal assistance

Fantastic personal assistance from Laura Youl in getting the best out of the system via a Teams call. So patient in going through the specific options to get me what I need.

June 12, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Chris. It’s great to hear how Laura’s personal support helped you make the most of the system. We’re glad the session gave you exactly what you needed—she’ll be chuffed to hear this!

Regards,
Glenigan | Powered by Hubexo

Rated 1 out of 5 stars

STRICT and HIDDEN AUTO-RENEW wording within their contract

I signed up to Glenigans as a returning client, sadly my experience this time was not great. The database is OK, many email addresses bounce and it’s common that phone numbers are just landlines, but it is good for tracking projects. Be aware that, they have a STRICT and HIDDEN AUTO-RENEW wording within their contract. So if you don’t give them notice 90 days prior, they will throw legal threats at you! We didn’t want to renew, as we did not see the value in the platform, but were forced into this due to the contract they hide behind, no matter what! Our account manager Natalie could not do anything, neither did she tell us about this clause hidden in their T&Cs and the platform does not remind you either, so it’s all designed to make sure you trip up! (These views are my own)

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great system

Great system ! So much more informative and useful than its competitors.
Daniel was a legend through the whole process with guidance and training.

May 26, 2025
Unprompted review
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Reply from Glenigan | A Hubexo Product

Thanks, Andrew. We’re thrilled to hear you’re finding Glenigan more insightful than other platforms, and that Daniel’s support made all the difference. We’ll be sure to pass on the praise!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great Service Dawn!!

Working with Dawn at Glenigan is fantastic.
I come up with some strange ideas on how to get the best opportunities for my business. Dawn always finds a way to support this.
and make it work. Great service!!!

June 4, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Andrew. We love hearing how Dawn’s support helps bring your ideas to life. It’s great to know you’re finding new ways to unlock opportunities through Glenigan. Really appreciate the kind words!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Dawn has been fantastic—super flexible…

Dawn has been fantastic—super flexible in accommodating us when we have tight deadlines. In meetings, she is exceptionally resourceful and innovative, consistently showing us different features that really help us harness the full benefits of the platform.

June 4, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Ikenna. It’s great to hear how Dawn’s flexibility and creativity have supported your team under pressure. We love that you’re discovering new ways to get even more value from the platform. That’s exactly what we aim for!

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Consistently Excellent Support

Dawn is consistently great to work with. She knows her stuff, is always on hand when needed, communicates clearly and gets things done without any fuss. Big help today with some reports I wanted to put in place. Her experience and straightforward approach make all the difference.

June 3, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the fantastic feedback, David. Brilliant news that Dawn has assisted your team so well. If you need any further help, our team is standing by.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Thank you Matt!!!

Cannot fault Matthew Lowe for his service! He always goes above and beyond to help us and explain how we can get the best out of the system for our business!

May 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Appreciate the feedback, Georgina. We know Matt is always happy to help your business get the best out of Glenigan.
Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great support & project detail

The company is using a variety of paid & unpaid lead portals, however Glenigan has become my 'go to'. Although pricey it is worth it for the team support and level of detail in the projects. The fact that you get granular data about projects & company contacts is priceless- names, titles, mobile numbers, what they have worked on before etc etc. Tiffany is a great Account Manager and the team of researchers are present on a live chat withing 5 minutes to answer ad hoc queries. Glenigan also provides wider market intell & reports. Company profiles have also been very useful saving me a lot of online searching.

May 29, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you Katherine. We’re glad to here that you find our team support and data provided valuable. We are also happy to here that Tiffany has been so helpful to you team. If you need any further assistance, our team is standing by.
Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

First class support from Dawn Mitchell at Glenigan.

I have always found the team at Glenigan to be extremely helpful and supportive and most importantly our account manager Dawn Mitchell is excellent. Always willing to listen and look at ways to support our business.

May 29, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Oliver. It’s fantastic to hear that you’ve consistently found our team helpful and supportive, and that your account manager Dawn has been delivering first-class service. We're so pleased she’s been able to support your business with care and dedication.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Dealt with Matt for many years in…

Dealt with Matt for many years in different roles. He's always helpful when you have a question or query and I feel valued as a customer of the platform.

May 21, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the kind words, Luke. It’s brilliant to hear you’ve had such a positive experience with Matt over the years. He’s a real asset to the team.

We’re so pleased you feel valued as a customer, and we’re always here if you need anything.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

I love this platform

I love this platform - excellent data and easy to use; an invaluable tool to drive our performance. Knowledgeable and experienced account manager, always on hand to help. Would not hesitate to recommend.

May 20, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the wonderful feedback, Louise. We're so glad you're loving the platform and finding the data and tools genuinely helpful for your performance.

It's great to hear your account manager has been such a strong support too. We really appreciate the recommendation.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Fantastic customer support work from…

Fantastic customer support work from Matt, very knowledgeable and helpful to help us with our data request. Matt went above and beyond. Thank you

May 13, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the lovely review, Silvia. We're so pleased Matt was able to support you so well and go the extra mile with your data request. He’ll be really pleased to hear your kind words. We're always here whenever you need a hand.

Kind regards,
The Glenigan Team

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