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Glenigan | A Hubexo Product Reviews 

721
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise staff and account managers for their exceptional helpfulness, extensive knowledge, and proactive guidance. Many appreciate the clear, tailored training sessions, making the system easy to understand and use effectively. Customer service is consistently highlighted as excellent, with people noting responsive and supportive assistance. However, some customers noted that the service did not always deliver as promised, with concerns about projects not being listed or information being inaccurate. A few also felt contract terms were problematic, leading to dissatisfaction with renewal practices. Some reviewers were not happy with the overall experience, feeling the company lacked understanding of client challenges.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

User experience

People report positive experiences with user experience, often highlighting the platform's user-friendliness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting responsive, proactive, and... See more

Website

Reviewers highlight positive aspects of the website, noting its user-friendliness and detailed information.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

Glenigans gives you the ability to target construction projects of a certain type, stage and area. Glenigans update the projects as it progresses. Accoutn Management is brilliant, they're only a pho... See more

Company replied

Rated 5 out of 5 stars

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how... See more

Company replied

Rated 5 out of 5 stars

Emma Shale provided an excellent service from the start. She is professional, knowledgeable, and always quick to respond to any questions I have. Throughout the process, she explained everything clea... See more


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

721 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(721)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great training session with Ciaran

Great training session with Ciaran!
Very useful information given

December 8, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Saffron, thanks for sharing your experience with Glenigan. Glad to hear Ciaran’s session was useful and provided valuable insights.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Positive Training Experience

Great training session with Dawn today; much better understanding of how to use the software! Thank you :)

December 5, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Chris, thanks for the lovely review. Great to hear Dawn’s session helped deepen your understanding of the software.

Regards,
The Glenigan Team

Rated 1 out of 5 stars

Watch out auto - renewal SCAM

Disgusting that there is no notification of auto-renewal. Watch out, small businesses.

December 1, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Katie,

We’re sorry to hear about your frustration, and we would love to investigate this further with you.

If you haven't done so already, please get in touch with your account manager directly.

Regards,

The Glenigan Team

Rated 5 out of 5 stars

Terry was very knowledgeable and…

Terry was very knowledgeable and considered my specific practicalities and requirements

November 26, 2025
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Brian, thanks for the great review. We really appreciate it. We’re really happy to hear Terry was able to support you and tailor the session to your specific needs.
Regards,
The Glenigan Team

Rated 1 out of 5 stars

Poor quality service

Glenigan advertises itself as a platform that helps you to generate leads.
In my experience it completely fails to do that. 9/10, there are no direct emails to key decision makers, meaning that all you have is the general @info email. This is the kind of information that someone could get for free from the internet.
Not only this, but when I raised this issue with them, the quality of the customer service went down the drain.

I've noticed that this review has been quite helpful for users, so I wanted to expand on it. I raised this issue with Glenigan a few times before cancelling my subscription with them and every time the response was something along the lines of "look, there are thousands of projects that match your criteria, there are loads of opportunities". This kind of response sounds good at first, when you're considering using the product, but what it fails to appreciate is that small business owners - who I think would look at something like Glenigan as a business lifeline - do not have time to email hundreds and hundreds of people with a meaningful proposal. Small business owners wear multiple hats just to make the business make sense. The whole reason why you would use Glenigan is so that you could get accurate and precise information that makes each email a meaningful email.
Glenigan clearly have no understanding or respect for the time scarcity of a small business owner. Again, when I raised this issue, the response was "you can use AI to draft your emails". I think we all know that nothing looks worse than an AI-generated email.

Unfortunately, even their claim to there being "thousands of projects" is often misleading. It is true that if you plug in your criteria that many projects will show up. But for whatever reason, as soon as you start looking at the individual projects, a lot of the times you would realise that they are actually not suitable for you.

All in all, aside from the fact that I think that Glenigan's database is incomplete and their information is, sometimes, inaccurate. I also found their team to be completely unaware of the challenges faced by their clients, and worse, they were completely unable to provide any solutions. They have no recourse to demand that projects contain direct contact details to decision-makers, which ultimately, makes for a poorer customer experience.

UPDATE: Since cancelling my subscription because of the poor service that Glenigan have delivered, Glenigan have started legal proceedings against me. Again, there has been no attempt from their team to prevent this by reaching-out and trying to improve my customer experience. All they did was send me emails threatening legal action: as if the only options are either to blindly accept their poor service or to enter into a legal battle with them.

November 20, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Ultima Coating,

Thank you for taking the time to share such a detailed account of your experience with Glenigan. We’re sorry to hear that the platform did not meet your expectations and that you felt unsupported at points during your subscription.

Glenigan’s purpose is to provide comprehensive, up-to-date construction intelligence to help businesses identify projects, understand market activity, and plan their sales efforts more effectively in the United Kingdom and Republic of Ireland. We recognise that the way this information is used , and the value derived from it, can vary depending on a client’s size, resources, and commercial approach.

Regarding contact information, we understand the frustration involved in trying to identify direct decision-maker details. We actively gather and verify data from a wide range of sources, including our unique partnership with Planning Portal in the UK, aiming to provide early insights for our clients. We continually work to improve the depth and accuracy of our data, expanding our sources where possible, and client feedback like yours plays an important role in guiding those improvements.

Our reference to “thousands of projects” accurately reflects the breadth of planning and construction activity captured through our data sources. We acknowledge, however, that not every project surfaced by a search may be suitable once reviewed in detail, which is why we provide smart filtering tools (such as our Recommended Projects feature) , alerts, and training to help clients refine their focus and prioritise the most relevant opportunities.

We’re sorry if our support responses did not fully address your concerns at the time. Our aim is always to be transparent, realistic, and supportive, and we regret if this did not come across during your interactions with us.

We appreciate you sharing your feedback and perspective. Should you wish to discuss your experience further or provide additional insight to help us improve our service, our team would be happy to listen.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Thank you Dan

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how we identify opportunities and manage our pipeline. Professional, approachable, and always willing to go the extra mile — Dan is a credit to Glenigan and a pleasure to deal with. I’m sure he is also a delight to work with 😎

June 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Vicki, thanks so much for your fantastic review :) We’re really pleased to hear Dan has been able to support you and that his insights are making a real difference to your workflow.
Regards,
The Glenigan Team

Rated 1 out of 5 stars

Data miss use and failue to remove when requested

This company added my details with no permission they refused to remove my data and now im forced to go to trading standard and the Infomation Commissionaires Office over their missuse of my data. This company appears to buy or gather data and profit from it without the owners permission then come up wiht excuses why they wont delete the data of their system and im tired of these parasite companys abusing my data ! Another unscruplious and untrustworthy buisness

November 11, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Saul,

Thank you for your review. We are sorry to here about this. Our team is currently investigating the source of the business contact information associated with your details and we would like to resolve this as soon as possible.

Our Data Protection Officer is investigating your case, and will be in contact shortly.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Ciaran is a Star!

Ciaran has been an outstanding account manager - friendly, approachable, and highly knowledgeable. What I value most is his honesty, which makes it easy to trust his guidance.

He has made the onboarding experience with Glenigan seamless, benefiting both me and my company.

November 6, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Dave. We’re really glad to hear how much you’ve valued Ciaran’s support. It’s great to know he has helped make your onboarding experience smooth and productive. We’ll be sure to share your feedback with him.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience, was easy to understand, i certanily learnt something new also. Very helpful

November 5, 2025
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Kerry-ann. It’s great to hear you had a positive experience and found the session easy to follow. We’re really glad it helped you learn something new.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Ciaran and Krista have been incredibly helpful.

Krista and Ciaran have both been excellent. Krista did a great job helping us understand Glenigan and how it can benefit our business. While Ciaran Dyer, our Account Manager, has been very supportive and informative throughout our onboarding process.

November 4, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Daycia. We’re really glad to hear how helpful Krista and Ciaran have been during your onboarding. Glad to hear Krista’s guidance helped you understand how Glenigan can support your business, and that Ciaran’s ongoing support has been so useful. We’ll be sure to share your feedback with them both.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Quick and responsive

Quick, responsive account manager

November 4, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Alvin. We’re really glad to hear your Account Manager has been quick and responsive. Great to know you’ve had a positive experience.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Very helpful advice

Very helpful advice, understood and implemented exactly what we wanted from the Glenigan database

October 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Oli. It’s great to hear the guidance you received helped you get exactly what you needed from the Glenigan database.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Very helpful and knowledgeable on…

Very helpful and knowledgeable on subject

October 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you, Nick. We appreciate your feedback. Let us know if you need any further assistance.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Natalie has been nothing but helpful so…

Natalie has been nothing but helpful so far to us at Mayflex.

Really positive experience so far.

October 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Lee. We’re really glad to hear that your experience has been so positive and that Natalie’s support has been helpful for your team at Mayflex. We’ll make sure she sees your feedback.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

They go the extra mile 🏆

Spot On ! Beth Hannam in the sales team really does go the extra mile.😀🏆

October 30, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, David. It’s great to hear that Beth has gone the extra mile for you. she’ll be really pleased to know her support made such a positive impression.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

So far so good

So far so good, we are a new customer ,initial stages with Annalise was informative and we have also been issued an account managed (Ciaran) he has been super helpful to get us up and running with the system

October 29, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Kate. It’s great to hear that your first steps with Glenigan have gone smoothly. We’ll make sure Annalise and Ciaran hear your kind words.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Natalie is great!

Whenever we have needed support, or some training, Natalie has always been extremely helpful.

Natalie is very good at tailoring the meeting to meet our needs, ensuring we get the most out of our time.

October 27, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Aaron. It’s great to hear how consistently helpful Natalie has been, and that her tailored sessions have helped you get real value from your time together. We’ll make sure she sees your feedback.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Big thanks to Dawn Mitchell for an…

Big thanks to Dawn Mitchell for an insightful and clear training session.

October 28, 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Asim. We’re glad to hear that Dawn’s training session was clear and insightful. She’ll be pleased to know it was so helpful for you.

Regards,
The Glenigan Team

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