Glimmr Reviews 

58
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Just had Susan come clean my place through Glimmr - really impressed. She was punctual (came promptly at the booked time), polite, and just got on with the work without any fuss. What really stoo... See more

Company replied

Rated 5 out of 5 stars

I've had a few bad experiences booking with other companies since moving to london as well some individuals through free personal adverts. But now I've found Glimmr who have been great from start... See more

Rated 5 out of 5 stars

Really great cleaners! We've used Glimmr a lot of over the past 2 years. We manage a few Airbnbs and the cleaners are always very reliable, punctual and the customer team always go the extra mile to h... See more

Rated 1 out of 5 stars

Its crazy how companies can still get away with paying employees £8.50 per hour while also demanding they bring and buy their own cleaning equipment. Both this company and the people who buy services... See more

Company details

  1. Home Services

Written by the company

Glimmr is a premium house and office cleaning company that can solve all of your home cleaning needs. We do everything from weekly cleaning to professional services like End-of-tenancy cleaning. We have great customer service, flexible booking times and we guarantee our results - your home will look fantastic and your wallet will thank you. We offer a 200% guarantee service - if you aren't happy with the first clean, we will come back and do it again for free. If you still aren't happy, we will provide a full refund!


Contact info

3.5

Average

TrustScore 3.5 out of 5

58 reviews

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3.5

All reviews

(58)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Wasnt pleased regarding hiring process…

Wasnt pleased regarding hiring process negative feedback, they have clients who judge new cleaners for their cleaning who dont have any experience regarding cleaning and if they are not happy with their cleaning they make them travel and have 20 min trial for free..not paid...they should improve the hiring process dont make tired cleaners for nothing to be judge in trial from people with no experience and be rejected people with years of experience

November 21, 2020
Unprompted review
Rated 1 out of 5 stars

The cleaner was Pao and lazy as can be

The cleaner was named Pao who came to clean the flat. She didn't speak much English but I tried to show her by doing the cleaning and she said yes yes she understood and said she would be fine wiping the wardrobes dust with wipes and finishing off with mopping. I really really regret using Glimmr and I can't understand the ratings given. I first I booked and paid for 12pm and they called me to say cleaner would come later around 13:00. Cleaner came at 14:10 and didn't apologise or say anything about being late, I asked if she was delayed at another job and she smiled no this is my first job of the day.

I asked her to wipe / dust the 4 wardrobes/closets in the flat with wet wipes that I had purchased and the inside of the kitchen cabinets which were empty. She honestly could not do this and lied about it saying she did it and when I showed her the wipe 2 hours later when I came back I used in one of the closets she said she forgot to do this one????? I checked she didn't wipe anything well or at all and was likely on the phone while I was away.

Then I stayed in the flat for the last hour and asked her to mop which again she couldn't do well, she picked which mop she wanted to use and the cleaning product and then wouldn't press hard on the floor so none of the food marks would come out, when I asked her in one spot to do it again she pretended she couldn't see the mark on the wooden floors and mopped it 2 more times when it did come out......she was really useless and not worth keeping. she was not only VERY VERY lazy but didn't know how to clean at all.

A very unhappy customer. Given this was my first experience with this Glimmr company I really do believe other reviews are made up and false on this website as no proof needs to be shown you used this service. I would be really careful as this woman definitely was not a cleaner.

March 16, 2020
Unprompted review
Glimmr logo

Reply from Glimmr

Hi Reeshma,

Thanks for your feedback. We are so sorry you had a bad experience with Paola and from your first time using our service. The only way we do well is by providing top quality service so that we can hopefully receive repeat custom from you.

Paola has done over 50+ cleans with us and we have a long list of positive reviews from her clients that we can show you. This is why we were surprised to hear this feedback that you sent to us via email. I understand that you are frustrated and we never want to give anyone a poor service for which we are very sorry.

Unfortunately, you did not give us a chance to review the situation before leaving negative feedback online. We always have a 200% Guarantee meaning that if you are unhappy with your clean we will reclean your home again for free. If you are unhappy again we will provide you with a full refund. That way there is no risk on you and it is up to us to make sure our standards are kept very high.

With regards to comments about our reviews online here or on Google etc. I can assure you that they are all completely genuine from customers that are very happy with us. Of course there are slip ups every once in a while, but we do our utmost best to ensure that our mistakes are fixed. This is why our reviews online are mostly positive. We don't think it is fair for you to accuse us of false reviews.

I hope we are able to rectify this situation. We replied to the email you sent us!

Kindest Regards

Glimmr Customer Happiness Team

Rated 1 out of 5 stars

If you’re looking for a reliable cleaning company this is not the one!

I booked a one off deep clean for last Saturday and I was called by the advisor to ask whether I wouldn’t mind moving it to Sunday as that’s when the specialist clean team we’re available so I changed my plans in order to accommodate a 11-12 slot. 10 mins before 12 I received a text to say they had to cancel my clean because “the mode of transport the cleaners were travelling in had broken down”. Funny that the message was sent 10mins before they were officially late, does this mean they had started the journey and were close by? Or more likely they had over booked their cleaners. I called the office and was offered a simple apology that’s it. There was no resolve whatsoever to help fix the situation. I asked whether another team could come later, the response was no. When I asked whether they could come an alternative day I was told they would call me back. Half hour later I called to say not to bother I had been already been massively inconvenienced.

If you value your time, need a reputable company with a workforce that can backfill this definitely isn’t it.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great cleaning company

Great cleaning company. Quick and easy especially now that I find myself getting lazy in the cold winter season

October 27, 2018
Unprompted review
Rated 5 out of 5 stars

Quick and convenient

Quick and convenient. I scheduled a booking within a minute and the cleaner showed up as promised and cleaned what she was required to. There was next to no hassle on my part.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Credi to Amy and the rest of the team who have been very attentive despite a very difficult job. Will use them in the future if needed!

August 17, 2018
Unprompted review
Rated 5 out of 5 stars

Great service, booked weekly

I've had a few bad experiences booking with other companies since moving to london as well some individuals through free personal adverts.

But now I've found Glimmr who have been great from start to finish. They have a simple booking system and were quickly available to solve my query. My cleaner was very personable and bubbly.

I've booked weekly cleans and altough cleaners change they are all very professional and have good communication skills.

August 13, 2018
Unprompted review

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