Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... See more
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You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... See more
Company replied
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... See more
Company replied
Wish to thank the lady Ms. Tracey for her helping me settle insurance for our travel. She was great in understanding my dilemma using the internet, and helped me proceedd throughout finally... See more
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Company details
Written by the company
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
Contact info
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, United Kingdom
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4.2
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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I can't answer this until I return from…
I can't answer this until I return from holiday
July 31, 2025
Reply from Globelink Travel Insurance
Hi Linda,
Totally understandable — we hope your holiday is nothing but smooth sailing so you don’t have to put us to the test. 🌞✈️ Wishing you a wonderful trip, and we’ll be here if you need us. Safe travels!
Only just took it out but very easy to…
Only just took it out but very easy to do and very fair price not gone away yet do can’t comment on anymore
August 1, 2025
Reply from Globelink Travel Insurance
Hi Korener,
Thanks for choosing us! 😊 We’re glad the process was smooth and the price felt fair. Wishing you a fantastic trip when the time comes—and hopefully you won’t need to use the cover, but it’s there for peace of mind. Safe travels! 🌏✈️
They were able to amend my policy…
They were able to amend my policy immediately after I realised I had purchased the wrong one.
July 2, 2025
Reply from Globelink Travel Insurance
Hi Fay,
So glad we could get that sorted quickly for you! Mistakes happen, and it’s great to hear we could help you adjust things without any hassle. Thanks for sharing your experience—and for trusting us with your cover. Safe and happy travels ahead! 🌍✈️
Helpful, reasonably priced
Informative, friendly, polite agent.
Where you get to talk to a person not a BOT.
Excellent price as you are not loaded for pre existing conditions which are medically controlled and stable.
July 8, 2025
Reply from Globelink Travel Insurance
Hi Lynnett,
We’re so glad you had a positive experience with us — especially being able to speak to a real person (we like that too!). 😊 It’s great to hear our approach to pre-existing conditions helped make things more affordable and stress-free. Thanks for the lovely feedback — we’re always here if you need us!
Wishing you many happy and worry-free adventures ahead! 😊✈️
It was Impossible to renew my…
It was Impossible to renew my insurance. Your customer service was also very unhelpful. Instead of actually guiding me in how to solve the problem I just got the same link sent over and over again, despite me indicating the problem was still there, despite the new links sent.
July 8, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you for your feedback, we are sorry to hear you encountered problems logging to the Existing Customer portal and we hope the password log in link sent to you did resolve the issues you were initially having.
Reply from Globelink Travel Insurance
Thanks, John! We're so glad to hear it was quick and easy to get sorted — and that the price hit the mark too. Here's to smooth travels ahead! 🌍✈️
Reply from Globelink Travel Insurance
Thank you, Mr Charity! We're really happy to hear everything felt straightforward and helpful. It’s always a pleasure to chat and make sure you get exactly what you need. Wishing you safe and enjoyable travels ahead! 🌟✈️
A 5 star experience getting travel…
A 5 star experience getting travel insurance that covers my existing conditions as so many travel insurance companies don't cover them. It was good to see clear and simple details describing the meaning of pre-existing conditions and those that are covered.
June 24, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you so much for sharing that! It means a lot to hear that the process was clear and reassuring for you—especially when it comes to something as important as covering existing conditions. We're really glad you found the right fit with us and hope your upcoming travels are smooth and worry-free! 🌍💙✨
Good and easy service
Easy to deal with and explained everything that I needed to know.
June 12, 2025
Reply from Globelink Travel Insurance
Thanks, Colin! We're really pleased to hear everything was clearly explained and the process felt easy. That’s exactly what we aim for. Wishing you smooth and safe travels ahead! 🌍✈️
Claimed and the Cover is good!
You only really discover how good your insurance is when you have to make a claim. Having had Globelink Travel Insurance for years with no claims, on a recent trip abroad my wife's phone was stolen. In less than 2 weeks the claim was processed with a very fair outcome. I'm impressed and will stay a client going forward.
June 16, 2025
Unprompted review
Reply from Globelink Travel Insurance
That’s exactly what we hope for — to be there when it counts. So glad to hear your claim was handled smoothly and fairly, even if it was under unfortunate circumstances. We really appreciate your loyalty over the years and are here whenever you need us. Wishing you and your wife stress-free travels ahead! 📱✈️😊
Great response time and very…
Great response time and very competitive in every way . Great customer service
May 30, 2025
Reply from Globelink Travel Insurance
Thank you so much! We're really glad to hear you had a positive experience with our response time and service. It’s our goal to make sure things run smoothly from the first click to the final confirmation—and it’s lovely to know we hit the mark for you. Safe and happy travels ahead! 🌍✈️
I have used Globelink before so they…
I have used Globelink before so they were my first choice this time.
All options were carefully explained to me and I had lots of questions as I am newly recovered from illness.
May 29, 2025
Reply from Globelink Travel Insurance
Thank you for coming back to us—it really means a lot. We're so glad our team could guide you through everything clearly, especially with all your important questions after your recovery. Wishing you continued good health and the smoothest, most enjoyable travels ahead!
Unfair and dishonest
- Buy that travel insurance for my Luxembourg resident girlfriend.
- She breaks her leg skiing in France, requiring immediate hospitalisation.
- We claim cover for hotel and return flight costs lost in the name of trip curtailment.
- They say that trip curtailment is only if you return home.
- Insuree could not return home immediately BECAUSE SHE WAS IN THE HOSPITAL. She subsequently did as soon as she was discharged.
- They refuse to recognise curtailment because she did not return home immediately. These bad people refuse to honour their obligation.
Such an approach de facto excludes coverage if you have an incident requiring hospitalisation.
It shows you the level of bad faith, and dishonesty vis-a-vis the essence and spirit of the contract.
Was the first time buying cover. Will never touch this entity ever again.
May 19, 2025
Unprompted review
Reply from Globelink Travel Insurance
Dear ER,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about your girlfriend’s injury and the challenges you both faced, especially while travelling abroad. Situations like this are incredibly stressful, and we completely understand how disappointing it must feel to have a claim declined during such a difficult time.
We’d like to clarify that, in line with the terms of the policy and standard insurance practice, “Curtailment / Curtail / Curtailed means either: abandoning or cutting short the trip by direct early return to your home area.” Unfortunately, curtailment does not apply if the insured person remains abroad, even in the case of a hospitalisation.
That said, we were pleased to confirm coverage for your unused ski pack and the hospital confinement benefit, both of which fall within the policy terms. However, as the trip was not cut short by a direct early return home, curtailment cover was not applicable in this instance.
We regret that Globelink does not have claims handling authority, as this lies with the insurer's claims service via HWA. All claim assessments and decisions are made directly by the insurer, in strict accordance with the policy wording. Your case was referred to them and reviewed carefully before the outcome was confirmed, but we suggest you query this decision with HWA and ask for insurers to review your case and make a final decision. You then, if they refuse to change, have the right to follow the complaints procedure in your policy and have your case reviewed by an independent Ombudsman ( please see the complaints procedure in your policy).
Due to privacy regulations, we can’t share full claim details in a public forum, but if you would like us to review anything further, please feel free to contact us at globelink@globelink.eu, quoting your policy number.
We genuinely value all feedback, even when it’s difficult, as it helps us improve. We're truly sorry that this was your first experience with us, and we do hope to offer you better support in the future.
Warm regards,
Team Globelink
sepsis in thailand
Took out Globelink insurance for a trip to Thailand not thinking I would need it but on the last day I became ill and was admitted to Bangkok Hospital, I had sepsis and needed my gallbladder removed.
We contacted Globelink and spoke to a dr on the end of the phone who immediately emailed the hospital to authorise the operation. Globelink took care of everything even reimbursing us for our new flights.
Couldn't thank them enough, absolutely brilliant.
February 14, 2025
Unprompted review
Reply from Globelink Travel Insurance
Dear Mark,
Thank you so much for sharing your story. We’re truly sorry to hear that your trip took such an unexpected turn, but incredibly relieved that you received the care you needed in time. It means a great deal to know that we were able to support you during such a critical moment—from coordinating with the hospital to arranging new flights.
Your kind words remind us why we do what we do. Wishing you continued recovery and many safer, healthier journeys ahead.
Warm regards,
The Globelink Team
Good insurance company
We had to claim on holiday, once all paperwork was done, they paid promptly.
April 15, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! We’re really glad to hear everything was handled smoothly once your documents were submitted, especially during a time that’s often stressful. It’s reassuring to know we could be there for you when it counted. Wishing you easier travels ahead, filled with nothing but great memories!
Easy to contact Globelink and helpful…
Easy to contact Globelink and helpful team. Reasonable cost and successful outcome.
April 11, 2025
Reply from Globelink Travel Insurance
Thank you for taking the time to share this! It’s great to hear that reaching us was easy and that the team was there to help when needed. Knowing everything worked out well—and at a fair cost—makes us really happy. Wishing you many more stress-free travels ahead!
Policy renewal
quick and easy renewal, this is one of the few insurers that will allow you to dismiss pre- existing medical conditions if you are sure that they will not present a problem during your holiday.
April 7, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you for sharing your experience—it’s great to hear that renewing was quick and stress-free. We’re especially glad our flexible approach gave you the freedom to tailor your cover to what feels right for you. It’s all about giving you confidence and control as you plan your holiday. Wishing you a smooth and enjoyable trip ahead!
Clear information and explanations
Clear information and explanations. Very helpful. Excellent service. Thank you.
March 25, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you so much for your kind words! We're really glad the information was clear and that you felt supported throughout. It’s always our aim to make things as straightforward as possible, and we’re happy to hear it made a difference. Wishing you smooth travels and peace of mind wherever you go!
They were knowledgeable and dealt with…
They were knowledgeable and dealt with my particular circumstance with no problems
March 3, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s great to hear that our team was able to assist you smoothly and with the knowledge needed to handle your specific situation. We know that every traveler’s needs are different, and we’re always happy to find the right solution. Wishing you worry-free travels and exciting adventures ahead!
This company seems great
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start.
It also offers insurance to preclude any existing conditions which is much needed in the market. I was having to declare minor hair loss with other companies "as awaiting investigation", and was being thrown off their websites because they could no longer insure me. The question was too generic and wide. So thank you Globelink. :)
March 11, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s refreshing to hear that you had such a smooth and stress-free start with us—sometimes, just having a real person pick up the phone quickly makes all the difference! We understand how frustrating it can be to navigate insurance restrictions, so we’re glad we could offer you the flexibility you were looking for. Travel should be about enjoying the journey, not worrying about unnecessary hurdles. Wishing you wonderful adventures ahead, with complete peace of mind!
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