Went to the site and had to ask a question so I called the assist line and the person was friendly and professional. She answered my question immediately advising me on the the process. I went back in... See more
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You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... See more
Company replied
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... See more
Company replied
Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... See more
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Company details
Written by the company
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
Contact info
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, United Kingdom
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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I have used Globelink before so they…
I have used Globelink before so they were my first choice this time.
All options were carefully explained to me and I had lots of questions as I am newly recovered from illness.
May 29, 2025
Reply from Globelink Travel Insurance
Thank you for coming back to us—it really means a lot. We're so glad our team could guide you through everything clearly, especially with all your important questions after your recovery. Wishing you continued good health and the smoothest, most enjoyable travels ahead!
Unfair and dishonest
- Buy that travel insurance for my Luxembourg resident girlfriend.
- She breaks her leg skiing in France, requiring immediate hospitalisation.
- We claim cover for hotel and return flight costs lost in the name of trip curtailment.
- They say that trip curtailment is only if you return home.
- Insuree could not return home immediately BECAUSE SHE WAS IN THE HOSPITAL. She subsequently did as soon as she was discharged.
- They refuse to recognise curtailment because she did not return home immediately. These bad people refuse to honour their obligation.
Such an approach de facto excludes coverage if you have an incident requiring hospitalisation.
It shows you the level of bad faith, and dishonesty vis-a-vis the essence and spirit of the contract.
Was the first time buying cover. Will never touch this entity ever again.
May 19, 2025
Unprompted review
Reply from Globelink Travel Insurance
Dear ER,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about your girlfriend’s injury and the challenges you both faced, especially while travelling abroad. Situations like this are incredibly stressful, and we completely understand how disappointing it must feel to have a claim declined during such a difficult time.
We’d like to clarify that, in line with the terms of the policy and standard insurance practice, “Curtailment / Curtail / Curtailed means either: abandoning or cutting short the trip by direct early return to your home area.” Unfortunately, curtailment does not apply if the insured person remains abroad, even in the case of a hospitalisation.
That said, we were pleased to confirm coverage for your unused ski pack and the hospital confinement benefit, both of which fall within the policy terms. However, as the trip was not cut short by a direct early return home, curtailment cover was not applicable in this instance.
We regret that Globelink does not have claims handling authority, as this lies with the insurer's claims service via HWA. All claim assessments and decisions are made directly by the insurer, in strict accordance with the policy wording. Your case was referred to them and reviewed carefully before the outcome was confirmed, but we suggest you query this decision with HWA and ask for insurers to review your case and make a final decision. You then, if they refuse to change, have the right to follow the complaints procedure in your policy and have your case reviewed by an independent Ombudsman ( please see the complaints procedure in your policy).
Due to privacy regulations, we can’t share full claim details in a public forum, but if you would like us to review anything further, please feel free to contact us at globelink@globelink.eu, quoting your policy number.
We genuinely value all feedback, even when it’s difficult, as it helps us improve. We're truly sorry that this was your first experience with us, and we do hope to offer you better support in the future.
Warm regards,
Team Globelink
sepsis in thailand
Took out Globelink insurance for a trip to Thailand not thinking I would need it but on the last day I became ill and was admitted to Bangkok Hospital, I had sepsis and needed my gallbladder removed.
We contacted Globelink and spoke to a dr on the end of the phone who immediately emailed the hospital to authorise the operation. Globelink took care of everything even reimbursing us for our new flights.
Couldn't thank them enough, absolutely brilliant.
February 14, 2025
Unprompted review
Reply from Globelink Travel Insurance
Dear Mark,
Thank you so much for sharing your story. We’re truly sorry to hear that your trip took such an unexpected turn, but incredibly relieved that you received the care you needed in time. It means a great deal to know that we were able to support you during such a critical moment—from coordinating with the hospital to arranging new flights.
Your kind words remind us why we do what we do. Wishing you continued recovery and many safer, healthier journeys ahead.
Warm regards,
The Globelink Team
Good insurance company
We had to claim on holiday, once all paperwork was done, they paid promptly.
April 15, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! We’re really glad to hear everything was handled smoothly once your documents were submitted, especially during a time that’s often stressful. It’s reassuring to know we could be there for you when it counted. Wishing you easier travels ahead, filled with nothing but great memories!
Easy to contact Globelink and helpful…
Easy to contact Globelink and helpful team. Reasonable cost and successful outcome.
April 11, 2025
Reply from Globelink Travel Insurance
Thank you for taking the time to share this! It’s great to hear that reaching us was easy and that the team was there to help when needed. Knowing everything worked out well—and at a fair cost—makes us really happy. Wishing you many more stress-free travels ahead!
Policy renewal
quick and easy renewal, this is one of the few insurers that will allow you to dismiss pre- existing medical conditions if you are sure that they will not present a problem during your holiday.
April 7, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you for sharing your experience—it’s great to hear that renewing was quick and stress-free. We’re especially glad our flexible approach gave you the freedom to tailor your cover to what feels right for you. It’s all about giving you confidence and control as you plan your holiday. Wishing you a smooth and enjoyable trip ahead!
Clear information and explanations
Clear information and explanations. Very helpful. Excellent service. Thank you.
March 25, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you so much for your kind words! We're really glad the information was clear and that you felt supported throughout. It’s always our aim to make things as straightforward as possible, and we’re happy to hear it made a difference. Wishing you smooth travels and peace of mind wherever you go!
They were knowledgeable and dealt with…
They were knowledgeable and dealt with my particular circumstance with no problems
March 3, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s great to hear that our team was able to assist you smoothly and with the knowledge needed to handle your specific situation. We know that every traveler’s needs are different, and we’re always happy to find the right solution. Wishing you worry-free travels and exciting adventures ahead!
This company seems great
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start.
It also offers insurance to preclude any existing conditions which is much needed in the market. I was having to declare minor hair loss with other companies "as awaiting investigation", and was being thrown off their websites because they could no longer insure me. The question was too generic and wide. So thank you Globelink. :)
March 11, 2025
Unprompted review
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s refreshing to hear that you had such a smooth and stress-free start with us—sometimes, just having a real person pick up the phone quickly makes all the difference! We understand how frustrating it can be to navigate insurance restrictions, so we’re glad we could offer you the flexibility you were looking for. Travel should be about enjoying the journey, not worrying about unnecessary hurdles. Wishing you wonderful adventures ahead, with complete peace of mind!
Good Value Travel Insurance
Easy to get quotes. Good value and cover is customisable for your needs. Very useful for those taking part in higher risk activities like flying or diving.
February 19, 2025
Reply from Globelink Travel Insurance
Thank you for your thoughtful review! It’s great to hear that you found our travel insurance both good value and flexible enough to suit your needs. Having the ability to customize your cover, especially for adventurous activities like flying or diving, gives that extra peace of mind while exploring the world. Wishing you many exciting and safe travels ahead!
Camino walkI insured with you last year for a…
I insured with you last year for a walking holiday , and all was great . I had no doubt about booking with you again this year and next year as well. Thank you
February 11, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! We're delighted that your walking holiday went so smoothly last year and that you’re confident in booking with us again. It's a pleasure to support your adventures, and we look forward to being a part of many more memorable journeys. Enjoy every step along the way!
Cruise insurance
I Asked for a specific form of insurance with various limits & they quickly & easily sorted out a relevant policy that suited me with absolutely no fuss.
January 31, 2025
Reply from Globelink Travel Insurance
Thank you for your wonderful review! We're delighted to have been able to tailor a policy to your exact needs quickly and without any hassle. Your feedback reassures us that we're on the right track. Wishing you many safe and enjoyable journeys ahead!
Reply from Globelink Travel Insurance
Thank you for sharing your thoughts! We’re happy to hear that our website was easy to navigate. We always aim to make the process as straightforward as possible. Wishing you a seamless and enjoyable travels experience ahead!
Following some issues online
Following some issues online , I phoned the customer service and spoke to a very efficient woman who sorted it all out within a few minutes .
Well done .
January 14, 2025
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s wonderful to hear that your issue was quickly resolved over the phone. We’re delighted our team could help you get everything sorted in just a few minutes. Enjoy peace of mind on your travels, and we’re here whenever you need us!
Great customer service !
Great customer service by Tracey Paul in the lead up to purchasing our policy
January 9, 2025
Unprompted review
Reply from Globelink Travel Insurance
Hi Julie,
Thank you for sharing your wonderful experience with us! We’re so pleased that you received the support you needed before purchasing your policy. It’s our goal to make everything clear and reassuring for you. Wishing you safe travels and peace of mind wherever you go!
I called to renew my travel policy
I called to renew my travel policy. Lindsey was very polite and professional and dealt with my enquiry efficiently. I was very happy with the service
January 7, 2025
Unprompted review
Reply from Globelink Travel Insurance
Hi Diane,
Thank you for renewing your travel policy with us. It’s wonderful to hear that you had a pleasant experience and felt well taken care of. Your satisfaction is our priority, and we’re glad we could assist. Wishing you safe and enjoyable journeys ahead!
We did it over the phone and it was…
We did it over the phone and it was quick and easy
thanks, take care.KEEP SAFE.
December 2, 2024
Reply from Globelink Travel Insurance
Thank you for sharing your experience! It’s wonderful to hear that everything went smoothly for you over the phone. Knowing we could make the process both quick and straightforward really means a lot to us. We appreciate your kind words and hope you continue to have safe and worry-free travels!
Reply from Globelink Travel Insurance
Thank you for sharing your thoughts! It’s wonderful to hear that you had a positive experience overall. We put a great deal of care into making sure every traveler feels well supported. We’ll keep striving to provide the highest level of service for all your journeys to come. Safe and fulfilling adventures await!
Although it took some time to complete
Although it took some time to complete, the responsiveness to questions was great. I got to talk to a real person via email, which I appreciate. I would use them again.
December 1, 2024
Unprompted review
Reply from Globelink Travel Insurance
Kevin, it’s fantastic to know your experience was so positive. We love helping our customers feel secure and well-looked-after. Thank you for choosing us, and here’s to many more smooth and enjoyable journeys ahead!
Excellent service and extremely helpful.
December 20, 2024
Unprompted review
Reply from Globelink Travel Insurance
Kevin, it’s fantastic to know your experience was so positive. We love helping our customers feel secure and well-looked-after. Thank you for choosing us, and here’s to many more smooth and enjoyable journeys ahead!
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