I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... See more
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See what reviewers are saying
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her. Oh, grea... See more
Company replied
Played a couple of weeks, won some fair amounts, however played tonight and it all went downhill. The usual pay-outs failed to materialize, So I decided to quit. You keep playing hoping for the same... See more
Company replied
I love Glossy bingo..... really good customer support so friendly and understanding.... Lots off bonus and fair play I've had some big winnings on both bingo and slots ...so many fun hours off pla... See more
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.3
Excellent
751 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emil was really helpful and have played…
Emil was really helpful and have played on these sites for years, always good live chat :)
August 5, 2025
Unprompted review
Reply from Glossy Bingo
Hello Amanda,
Thank you so much for your lovely review. Emil will be delighted that you have found him so helpful, we will pass on your kind words.
Great that you like our Live Chat Team, remember that we are available 24/7 for any question or query that you may have!
Your loyalty is also greatly appreciated. Thank you.
Kind regards
Team Glossy
MISLEADING REVIEWS
Checking on TRUSTPILOT before playing has not helped me find a reliable Gaming Site. If after more than 6 months of CONSISTENT PLAY I have nothing good to say about a site then its definately NOT about a LOSS STREAK or an unfortunate period but more about a GENUINELY BAD PLAY SITE.
Its about TAKING FROM PLAYERS as the RTP rates are TOTALLY UNRELIABLE. How does a site such Glossy Bingo sustain high scores?
SOMETHING IS WRONG! BE CAREFUL AS A PLAYER!
June 17, 2025
Unprompted review
Reply from Glossy Bingo
Hey Cathrine,
Thank you for taking the time to leave a review.
We are very sorry to hear you have not been having much luck on the games. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We truly hope that your luck starts to improve soon!
Team Glossy
DONT LISTEN TO BAD REVIEWS
The bad reviews do not listen ive played on glossy for over 2 years i won loads and ive never had issue withdrawing or depositing the online webchat ppl like james rachael patrick etc others are so good will always help you but its gambling so dont expect deposit £20 win millions u win some u lose some ive deposited 5 pound won 1k on glossy it pays out regualrly do not listen to bad reviews
July 9, 2025
Unprompted review
Reply from Glossy Bingo
Hi Lyn, thank you so much for your lovely review! We really appreciate your kind words and your loyalty over the past two years. It’s great to hear you’ve had such positive experiences with our team — James, Rachael, Patrick and the rest will be thrilled to know they made a difference! You're absolutely right — gambling should always be fun and played responsibly. Thanks again for your support!
Regards,
Glossy Bingo
its annoying all the reviews are about…
its annoying all the reviews are about customer service ive played over a year its a great site games are fair but there is only 1 popular 1 which is linked so if you win its bankable bit disappointed with slots esp fluffy as getting 3 grabbers or fluffys has got really hard otherwise great if you fancy a flutter
June 19, 2025
Unprompted review
Reply from Glossy Bingo
Hi Lorraine,
Thanks so much for taking the time to leave a review—and for sticking with us for over a year! We’re really glad to hear you’re enjoying the site and finding the games fair. We know it can be frustrating when certain slots feel tougher than usual, and we appreciate your honesty. Your feedback helps us keep improving. Wishing you lots of luck and fun ahead! 🍀💫
Regards,
The Glossy Bingo Team
Wade was very helpful regarding my…
Wade was very helpful regarding my query was sorted straight away. Thank you!
June 26, 2025
Unprompted review
Reply from Glossy Bingo
Hi Sophie,
Thank you for your feedback! We're glad to hear Wade was able to assist you promptly — we'll be sure to pass along your kind words.
Regards,
The Glossy Bingo Team
Teresa was very helpful in live chat…
Teresa was very helpful in live chat thank you
June 23, 2025
Unprompted review
Reply from Glossy Bingo
Hi Cazz,
Thank you for your kind words. We're delighted to hear that Teresa was able to assist you so effectively. We'll be sure to pass along your appreciation!
Regards,
The Glossy Bingo Team
Savannah has been so helpful with my…
Savannah has been so helpful with my enquiries and delt with the matter swiftly
June 7, 2025
Unprompted review
Reply from Glossy Bingo
Hi Andrew,
Thank you for your kind words! We're glad Savannah could assist you swiftly and effectively—she’ll be happy to hear your feedback.
Regards,
The Glossy Bingo Team
Emil the legend
Emil was outstanding dealt with a minor problem straight away easy to deal with 10/10
May 27, 2025
Unprompted review
Reply from Glossy Bingo
Hi Scott,
Thank you for your kind words! We're so pleased to hear Emil was able to help quickly and make things easy for you. We'll be sure to pass along your 10/10
Regards,
The Glossy Bingo Team
Conversation with wade was so helpful…
Conversation with wade was so helpful regarding my withdrawal and also respectful and polite
May 20, 2025
Unprompted review
Reply from Glossy Bingo
Hi there,
Wade’s pretty great, isn’t he? 😊 We’re thrilled he could help you out with respect and care—just how it should be!
Regards,
The Glossy Bingo Team
Teresa was very helpful in helping…
Teresa was very helpful in helping claim my welcome bonus
May 19, 2025
Unprompted review
Reply from Glossy Bingo
Hi Macaulay,
Teresa to the rescue! 🚀 So glad she could help you claim your welcome bonus—enjoy it!
Regards,
The Glossy Bingo Team
Excellent staff easy account pay out
Excellent staff easy account pay out
May 19, 2025
Unprompted review
Reply from Glossy Bingo
Hi Cheryl,
Thank you for the great feedback! We're thrilled you had a smooth experience with both our staff and payouts. We appreciate you choosing us!
Regards,
The Glossy Bingo Team
Played a couple of weeks
Played a couple of weeks, won some fair amounts, however played tonight and it all went downhill. The usual pay-outs failed to materialize, So I decided to quit. You keep playing hoping for the same odds of winning, but rest assured you will eventually lose everything. Closed my account and don't plan on returning.
May 14, 2025
Unprompted review
Reply from Glossy Bingo
Hi Graham. Thanks for sharing your experience. We're sorry to hear things didn’t go your way this time. We understand how frustrating that can be and respect your decision. If you ever change your mind or need support, we’re always here to help. Wishing you all the best!
Best regards,
Glossy Bingo
Excellently chatcwith Teresa
Excellently chatcwith Teresa, withdrawal con firmed and matter swiftly resolved
May 4, 2025
Unprompted review
Reply from Glossy Bingo
Hi Ray,
Swift, smooth, and sorted — just like Teresa! Thanks for the great feedback, we’ll be sure to pass on the praise
Regards,
The Glossy Bingo Team
Reply from Glossy Bingo
Hi Elaine,
Thank you for your kind feedback. We're delighted to hear that we were able to assist you effectively and resolve your queries. Your satisfaction means a great deal to us.
Regards,
The Glossy Bingo Team
Savanna was very helpful with letting…
Savanna was very helpful with letting me know ow how much I'd had won and very polite great service 😀
April 18, 2025
Unprompted review
Reply from Glossy Bingo
Hi Ryan,
Savanna’s got that winning touch! 🏆 We're so glad she could help—and thanks for the kind words, they mean a lot! 😀
Regards,
The Glossy Bingo Team
My experience over last 3 months.
I play for fun every now and then… I figured I’d try out this site and see how it is. I’ve spent quite a bit on this site and here’s my take on it. Bonus and free spins are extremely rare… so many empty spins… games will take hundreds and hundreds before finally hitting a feature only to pay out £0.00-£30.00 on average. Compared to sites like virgin games or Skyvegas this has to be the biggest peace of trash I’ve ever played on.
It’s normal to lose and win… but on this site over the past 3 months it’s just lose lose lose… my recommendation is to avoid it and stick to reputable sites. I’ll no longer be playing here anymore.
April 12, 2025
Unprompted review
Reply from Glossy Bingo
Hi there, thanks for sharing your honest feedback. We’re really sorry to hear that your experience hasn’t been enjoyable—we completely understand how disappointing it can be when the games don’t go your way, especially over a longer period. We genuinely appreciate your input and would like the chance to review this and see if there’s anything we can do to improve your experience. Please do contact us and we will be happy to help.
Best,
Glossy Bingo
Teresa was very helpful today very…
Teresa was very helpful today very helpful and helped with no complications thank you again
April 7, 2025
Unprompted review
Reply from Glossy Bingo
Hi Kerryanne,
Thanks for the wonderful review! We're so glad Teresa could help make your experience smooth and easy. We'll be sure to pass along your kind words to her!
Regards,
The Glossy Bingo Team
Great site as long as you can realise…
Great site as long as you can realise it should only be for fun. Just spoke to savannah and was a great help to me
March 21, 2025
Unprompted review
Reply from Glossy Bingo
Hi Neil,
Thanks for the kind words! We're happy to hear you're enjoying the site and keeping it fun. Savannah will be so pleased to know she was able to help! 😊🎉
Regards,
The Glossy Bingo Team
Had a decent experience with RTP on…
Had a decent experience with RTP on this site, seems better than a lot of cons I’ve played at. Withdrawal pending has taken longer than I’d expect, going into 28 hrs now and still waiting
March 20, 2025
Unprompted review
Reply from Glossy Bingo
Hi TomO,
We're glad to hear you had a decent experience with us! 😊 We understand that waiting for a withdrawal can be frustrating, and we’d love to check on this for you. We've requested your account details through TrustPilot—once we have them, we’ll be happy to assist further.
Thanks for your patience! 🎰✨
Best,
Glossy Bingo
Teresa was very helpful and fast at…
Teresa was very helpful and fast at replying
March 12, 2025
Unprompted review
Reply from Glossy Bingo
Hi Jamie,
Thanks for the awesome feedback! We’ll be sure to pass your kind words on to Teresa—she'll be thrilled to hear it! 😊
Regards,
The Glossy Bingo Team
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