Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful duffle coat at a great price
Beautiful duffle coat at a great price. I've been dressed in/been dressing myself in duffle coats for more than 50 years (from childhood) and the two which I have now are the softest and warmest ever, with a much more useable hood than my duffle coats had before. Really great coat!
November 28, 2024
Reply from Gloverall
Hello Peter
Thank you for your great review. We are very pleased that you were so pleased with your duffle coats. I hope it lasts you a long time.
Best Regards,
Gloverall.
I would like to give a good review
I would like to give a good review , but 2 buttons off after. 2 wears!!!
November 28, 2024
Reply from Gloverall
Hello Gavin
Thank you for your review. I'm sorry this happened. 2 buttons falling off that quickly shouldn't have happened so there was likely a fault. I have passed this along to Customer Service so they have sent you an email so you can address this problem.
Best Regards,
Gloverall.
Helpful phone communication and fast…
Helpful phone communication and fast delivery.
November 28, 2024
Reply from Gloverall
Hello Bill
Thank you for your review. We are glad that you were happy with your delivery and our service.
Best Regards,
Gloverall.
I want my monies refunded
I want my monies refunded.
I have bought 2 coats and the original one is still not refunded.
This is a disgrace.
December 11, 2024
Unprompted review
Stunning coat.
Stunning coat that fits beautifully. Super-stylish cut which manages to be classic but modern at the same time. The fabric is wonderful and it looks smart and elegant.
November 27, 2024
Reply from Gloverall
Hello Adam
Thank you for your review. We are glad to hear that your new coat is to your satisfaction, pleasing you with its design, fit and fabric. We take pride in our products, so it is always nice to hear from satisfied customers.
Regards,
Gloverall.
Prompt,efficient sevice.
November 27, 2024
Reply from Gloverall
Hello Alibalibee
Thank you for your review. We are glad that you were happy with our service's speed and efficiency.
Regards,
Gloverall.
Reply from Gloverall
Hello Massimo
Thank you for your review. We are pleased that the size guide was able to help in your selection and that you were so happy with your order.
Regards,
Gloverall.
Reply from Gloverall
Hello Simon
Thank you for your review. We are very happy to hear that you are so pleased with the quality of your order and its price.
Regards,
Gloverall.
Great Product！
I bought a M size morris duffle coat; even though it’s a little bit tight, it has great quality and I really love it!
November 25, 2024
Reply from Gloverall
Hello Misaka
Thank you for taking the time to share your experience. We are glad that your were impressed with your Morris Duffle and its quality and love it despite it being a little tight. If the tightness was an issue then you could gave returned it for an exchange.
Regards,
Gloverall.
Very small hood.
The coat looks ok. It’s on the big side. However, the hood it’s too small!! Like the rest is oversized but the hood barely covers my face. Also, when put on because the hood is so short the rest of the coat hangs from the top of your head. Making the coat very heavy on the head and making it appear silly.
November 25, 2024
GreA longlife product let down by silly detailsat products but they really should…
Great products but they really should use cords that don't fray and need replacing every few years. I've had Gloverall duffle coats since I was at primary school and the cords used to last much longer.
November 11, 2024
Reply from Gloverall
Hello
Thank you for your review. We are pleased to hear that you have enjoyed our products for years. If you have concerns about the jute rope or leather cords or anything else then please contact our customer service team and they will do their best to address your concerns.
Regards,
Gloverall.
I recently purchased a couple of coats…
I recently purchased a couple of coats from Gloverall, including a children's duffle coat and a Churchill Peacoat. The items were nicely packaged, and the quality and craftsmanship are undeniably good. However, while the delivery was quick, the overall experience felt quite standard and didn't go above and beyond to warrant a higher rating. For the price paid, I'm content but not overly impressed.
November 25, 2024
Unprompted review
Reply from Gloverall
Hello Shalini
Thank you for your review. We are happy that you were content with our service, packaging and quality of our products, are happy with your purchase and that the delivery was quick without issue. But it is disappointing to hear that you felt there was something missing from our service. Please let us know what you felt could've been done better?
Regards,
Gloverall.
Warm well made with a traditional look and feel.
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Which We Serve’, made in 1953....
November 22, 2024
Reply from Gloverall
Hello Richard
Thank you for your review. We are pleased that you were happy with your delivery and the return service. We are proud of our products so it is great to hear that you like your duffle coat so much. I hope you continue to love and get lots of use out of it.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Michael
Thank you for your review. We are glad that you are happy with your product and our customer service.
Best Regards,
Gloverall.
Best Coat I ever Owned. Monty Duffle Coat
I am from Canada, a town called Toronto. I bought a duffle coat and people were soo impressed by it as was I. It might have been a thing in the United Kingdom but I just introduced it to my city. Referred some people to the Gloverall family and I have zero complaints about my Coat. It is non less then stellar in every way. Stylish and warm. Probably the best coat I have ever owned. Gloverall really knows how to make quality for a good dollar. My sincere and honest opinion shop here and you will not regret it.
November 21, 2024
Reply from Gloverall
Hello Mohamed
Thank you for your review. We are very happy to hear that you and everyone else was so impressed by your new coat. We are very proud of our products so it is always nice to hear when others like them. Thank you so much for your feedback and recommendation.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Bev
Thank you for your review. We are pleased that you found our service and your purchase to be fantastic. We are very proud of our products so it is pleasing to hear that you feel the same.
Best Regards,
Gloverall.
The quality of the garment but needed…
The quality of the garment but needed to have the sleeves shortened.
November 6, 2024
Reply from Gloverall
Hello Doug
Thank you for your review. We are glad that you are happy with your garment. It's unfortunate that the sleeves were too long, but we don't offer a customisation service. I'm glad you were able to get them shortened though.
Regards,
Gloverall.
A pleasure to wear
A beautifully made, warm & stylish duffel coat in vibrant red. A pleasure to wear. Also immaculate service (order, packaging & delivery).
November 20, 2024
Reply from Gloverall
Hello Donna
Thank you for your review. We are happy that you are so pleased with your purchase. We are very proud of our products so it is heartening to hear that you feel the same. It's also pleasing to hear that you were happy with our service and that your delivery had no issues.
Best Regards,
Gloverall.
Return from EU - on your own!
Well, wrong size - that happens.
Return label - no such thing.
From DK to UK we are looking st gbp100+ in shipping cost! Wrote to Gloverall, but have not heard back. Hopefully they can advise a way fwd. So far not impressed.
November 20, 2024
Reply from Gloverall
Hello Denis
Thank you for your review. We are glad that you were so pleased with your purchase and our service.
Regards,
Gloverall.
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