Gloverall Reviews 1,669

Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on my screen but i prefer the darker colour. Besutiful cut and sleeves are long enough. Would buy again

My beautiful swing duffle coat has just arrived and I couldn’t be happier. I was unsure about the sizing and the measurement chart was confusing so I called the company. I spoke with a very helpful member of the team called Abby. She took my measurements over the phone and advised me on the correct size to order. She was spot on. The coat fits like it was made to measure, the finish is exceptional and the wool is soft and expensive to the touch. Delivery was fast and tracked and perfectly packaged. A great British reliable company.

Returned the coat due to defects, never got a reply on a number of mails. Zero communication. Did not reimburse the postage fees of 26 Euros ! Stay away !

Such a beautiful coat from a brand with a rich history. Very happy with my purchase

Loved the grey submariner. Perfect submariner. 5 gauge knit and dense enough to be warm.

However the fisherman jumper is too loosely knit to be warm even though it is heavy. Mine got caught on the door latch and 1 stitch came off. Very disappointed for £140. Knitwear should always list the gauge knit and tension on the website.

4 to 3 stars because they delete negative product reviews

The item arrived quickly and packaged well, but the returns process has been hell and left me short £200

I've contacted gloverall customer care multiple times to see if there's anything they can do and not even got a response.

Pretty website, nice coats, just don't seem to have the processes in place to back it all up.

I ordered & paid in full for a coat which on the website noted it would ship early Dec. (2025), after inquiring several days later about tracking info, I was told it was a pre-order. This was actually not the case. I would NEVER had ordered as a Christmas gift!
Since then I have rec’d emails telling me later & later dates for delivery with nothing specific. I still want the coat, as it is a gift. This has been a terrible customer service experience with no real attempt at making it right. I was also given a “free” gift for making a large purchase. One would think they’d offer to send that in the meantime so I’d have something to give, but no, nothing except a January 2026 possible delivery.
Just not a pleasant experience.

Placed an order over 3 weeks ago for an “in stock” Shelley jacket and still no coat or refund. Phone line never answered. Emails not responded to. Finally had 1 response after 2 weeks of contacting/chasing them and it was to say the item was out of stock. Still waiting on a response to my reply regarding the refund/coat.

1. Why does it take 2 weeks of me chasing for them to say it’s out of stock?

2. Why does the website show the item in stock (both on the day they emailed and even today 3 weeks later).

If it genuinely was out of stock then surely a refund would have been issued immediately after the order was placed 3 weeks ago.

Seems suspicious that the item is still in stock for people to buy, but not able to be dispatched, and refunds unable to be applied promptly.

I've been waiting for my refund for a month now. There have been no replies to the emails I've sent.

SIZE MATTERS!!

I spent several days searching online for a scarf that was longer than the standard size. I had two clear requirements:

Over 200 cm in length

100% wool

I finally found what I was looking for at Gloverall. Unfortunately, the price was quite high—especially with EU shipping and the very high freight costs. Still, as the saying goes: when you really want something, you go for it.

A few days later, the parcel arrived, and at first, I was genuinely very pleased. The scarf is beautiful. However, when I unfolded it and measured it, my disappointment set in. The scarf is listed as 215 cm, but in reality, it measures only 208 cm, and that is including the fringes.

So my question is simple: where are the missing 7 cm?

I appreciate that you may not explicitly say “size matters,” but I do believe that if a product is marketed as “oversized,” it should actually differ meaningfully from standard sizes. This one does not.

I have updated my review from 3 to 2 stars, as customer service apparently did not take the time to respond to my email.

I'm not desperately unhappy but having ordered and paid for 2 duffle jackets on the 26th Nov; knowing they wouldn't be dispatched until December, I can't help but wonder when. Tomorrow is the latest deadline on their email response capability. Suspect, I thought because I'd attached quality brand values to them, they'd be better at communicating. Wish you could just pick up the phone and speak to someone.

Please dont buy from this company save your money the products are not what theyre advertised as being. Its very expensive to send things back youll have to cover this. The quality of their coats is on a very slippery slope down hill and extremely poor quality. Its heart breaking to be ripped off by this company when no one can least afford it these days.

I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock

The item arrived perfectly packaged within 24 hours of dispatch via DHL

The cost is heavy however that is the idea as it is made of wool. If you are looking for a lightweight coat this is not for you

I ordered a medium which is my usual coat size and once done it up fits perfectly

This is a case of you get what you pay for with the added bonus of being British made supporting British industry

I am after a peacoat and will definitely purchase via Gloverall hopefully they will have a sale soon

Not sure if it is poor costumer service, bad quality control or both, either way, I can not recommend shopping with Gloverall if you are in the US.
In August they shipped me a sweater with many obvious pulls, random loose threads, and an error in knitting. Not what you expect at the price point that they are asking. It was not easy or quick handling a return/exchange, but eventually they sent information to cover the cost of the return (which for us, would have been nearly the cost of the garment). After another few weeks, without any communication, they shipped us a new garment, which is now being held in customs.
It was initially purchased before customs rules changed.
Long story short, it has been almost 2 months since I ordered a sweater for my husband's birthday, additional cost have been incurred, and we still don't know if the sweater will be of better quality when it arrives.
Had they just sent us a sweater in good condition, all of this could have been avoided.
While it is not the first time we have had trouble ordering from Gloverall, it unfortunately will be the last, which is too bad, because we really love their coats.

Update--received the replacement sweater. was packaged much more professionally AND the quality was significantly improved. Wish this same care would have been taken when they first shipped the item...

I bought a duffel coat for my husband and he absolutely loves it.

Fit: It is a perfect fit. It’s not tight across the shoulders or chest or short on the sleeves. No part of the coat is baggy. It is clear a lot of care and attention was spent on measuring and cutting the fabric so all parts of the coat was the right length, width and would sit as they were supposed to.

Fabric: The fabric is exceptionally high quality. It is smooth and even all over. There are no bubbly, faded or thin parts. The fabric of the leather toggles is also very high quality, it is smooth, thick and of an even colour, it isn’t dry or cracked. All the buffalo horn part of the toggle's are smooth all over and chunky enough to be hard wearing and practical without being too thick and ugly.

Colour: I bought the coat in a dark brown and it is a beautiful colour. It isn’t so dark that it should be black and it isn’t washed out or faded looking.

Hood: The hood is made very well. It doesn’t hang and drag the shoulders down and back when not in use. When up it is the perfect depth to offer warmth and protection without drowning the person wearing it. The structure of the hood is flattering, it doesn’t have an unsightly point and it doesn’t flap out at the sides.

Unlined: I was so happy that Gloverall sell unlined versions of the duffel coats as my husband doesn’t like lining on a wool coat. It is good to have the choice.

Delivery: My purchase was dispatched within 24 hours as advertised and it arrived in a beautiful branded box and was wrapped in branded tissue paper for protection. I can’t fault the delivery or the packaging.

Constructive feedback: I think it would be very useful if Gloverall made and sold hangers for their products, certainly for the duffel coats. That way you would know that the coats were being stored/ hanging correctly when not in use.

The product is great. Delivery super fast snd costums easy paied and done. - Only thing getting on my nerves: couldn’t use size changing button on the website. Had to eMail first…

Timely international shipment and good communication and tracking during shipping. Item was as advertised and true to size. Very pleasant online shopping experience.

great item and responsive customer support.

Just super quality
Never disappoints