Pepe Jeans London Reviews 75,045

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and fit of items like jeans and trainers. Many appreciate the stylish designs and comfort, often noting that products meet or exceed their expectations. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in good condition. However, some people were dissatisfied with aspects of the ordering and return processes. A few reviewers experienced issues with delayed or lost orders, and some found the tracking information to be unreliable. There were also occasional mentions of difficulties with sizing, leading to returns that were sometimes problematic or not straightforward.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the good feel and serious quality of... See more

Delivery service

People report positive experiences with delivery service, often praising quick delivery and good prices. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great clothing quality and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers report smooth returns, with one... See more

Based on these reviews

Rated 4 out of 5 stars

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me.... See more

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Rated 4 out of 5 stars

Piccadilly always fit really nicely. My favourite jeans by far. Please make them in a bleach denim for the summer. Only reduced 1 star for fact your delivery times are longer than other brands. 🙂

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Rated 4 out of 5 stars

I had several issues with the delivery company claiming they tried to deliver when they didn’t and then they lost the parcel. Pepe customer service spent a lot of time trying to figure out what had... See more

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Rated 4 out of 5 stars

I like the cords I have bought, I think I'm just a bit between sizes, I did order medium, they were too big, I've now got small and they might be a little tight, hopefully they ease off over wearing a... See more

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Rated 3 out of 5 stars

It was only 3 stars as your parcel tracking was diabolical. Your website site stated delivery within 3 to 5 business days. I orded and got the clothes sent to my brothers address as I live in Aust... See more

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Rated 4 out of 5 stars

jeans and shirt came from Spain, jeans completely wrong color and the material was pretty rough, the shirt is good, had to return jeans tho

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Rated 5 out of 5 stars

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the... See more

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Rated 5 out of 5 stars

I was fairly disappointed as I finally found the coat I had been looking for for months on Pepe Jeans, only to discover that the parcel had been lost and my size was no longer available. It was re... See more

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Rated 5 out of 5 stars

I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

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Rated 5 out of 5 stars

I really love Peppe Jeans trainers and wouldn’t shop anywhere else now. The styles and colours are great, and they’re very comfortable. The only downside is the sizing — I usually wear a 39 but have t... See more

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Rated 4 out of 5 stars

I’ve been a loyal customer of Pepe Jeans London for years, consistently impressed by the fit and quality of their jeans. While I’ve noticed a slight decline in both the cuts and overall craftsmanship... See more

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Rated 5 out of 5 stars

Excellent quality. Fast delivery. Easy returns. I will definitely order again. I would only wish some comments on the size of each product. I bought a blouse, pair of jeans and a dress. All size... See more

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Rated 5 out of 5 stars

from customer serves in the store to the delivery, everything was perfect. I've visited twice now. and had delivered two pair of shoes, they are both really nice. Female manager at the Carnaby stree... See more

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Rated 5 out of 5 stars

Great product, it's my second purchase, quality of jeans are amazing, size spot on, they last forever, my favourite brand

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Rated 5 out of 5 stars

Pepe Jeans is a great quality brand .customer support reply instantly to chat or email and whatever you order arrives on time . Love the brand ..especially their jeans and knitwear

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Rated 5 out of 5 stars

As always, fantastic service from “Pepe Jeans”. The delivery was incredibly quick and efficient, and everything arrived well packaged. The items are of consistently high quality, exactly as expected.... See more

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Rated 4 out of 5 stars

The package was not damaged and in good condition. The perfume is amazing and would recomend.

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Rated 2 out of 5 stars

Product is perfect, delivery experience is far from good. E mail said delivery was due 16th January. Tried to rearrange but not option. Actual delivery to door was initially 19th January. R... See more

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Rated 5 out of 5 stars

Great off white corduroy chinos fantastic quality and great price. They fit fantastically and have ordered a second pair.

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Rated 3 out of 5 stars

Again the order came a week after the expected delivery date,and the packaging is not very robust.

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Rated 5 out of 5 stars

Delivery is fast and agents reply to messages on facebook and email quite swiftly. I love this brand! From their footwear to clothes and accessories - everything !

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Rated 5 out of 5 stars

The order was completed and delivery excellent. I tried to make an unsuccessful attempt to return but sent an email to Pepe and received a prompt reply and advice on making a return.

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Rated 5 out of 5 stars

Service at the top level. No problem with return, all steps properly communicated. This is the way it should work...

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Rated 5 out of 5 stars

I love the brand and will be buying more clothes in the very near future. I love the style of clothing and various apparel they have. This is one of my latest favourite Brands

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Rated 5 out of 5 stars

My 3rd pair pepe jeans, fit great, look fantastic, last forever, definitely not my last purchase

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Rated 5 out of 5 stars

I was sceptical reading bad reviews about delivery, but it came exacly as it said on a tracking, it was very smooth, also the return with local provider and refund. Unfortubately I needed to return th... See more

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Rated 5 out of 5 stars

Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

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Rated 5 out of 5 stars

I have worn pepe jeans for about 15 years. Their jeans that fit me the best. Always good quality. The delivery partner in England isn"t good at all. I wish they could get a better one.

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Rated 1 out of 5 stars

Ordered a pair of jeans as a present and was supposed to have had them delivered before Christmas. Still no sign of them as of December 27th. Order was placed on December 13th. Update: By January 19... See more

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Rated 5 out of 5 stars

This company is quick, efficient and customer friendly. I also love their clothing.

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Rated 5 out of 5 stars

My order was delivered to store in the time frame given... Click n collect was seamless. Happy with my purchase.

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Rated 5 out of 5 stars

Everything went smoothly — payment, shipping, and delivery. Five stars. Nice!

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Rated 5 out of 5 stars

Excellent product. Always buy Pepe jeans as they fit me perfectly.

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Rated 5 out of 5 stars

It's easy to order and delivered quickly. Returns are also always handled smoothly.

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Rated 1 out of 5 stars

I have placed an order over two weeks ago and no information about it. Initially it said it should ship in 3 days. I contacted them through email and got a response that they will look into it, but a... See more

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Rated 5 out of 5 stars

I order a lot of times, all perfect fit and delivery is fast

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Rated 4 out of 5 stars

I bought Pepe Jeans as a replacement for my Levi’s… They are okay but not as good…

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Rated 5 out of 5 stars

Great servise and excellent products. Fast shipping to Croatia

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Rated 1 out of 5 stars

When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and t... See more

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Rated 1 out of 5 stars

My order still has not arrived. I appreciate we have had the Christmas holidays however when I ordered I did my realise my order was coming from Spain! I am therefore unable to comment on the pr... See more

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Rated 5 out of 5 stars

You have your brand name and you keep your line and this is very nice. Not extreme design and very elegant.

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Rated 1 out of 5 stars

Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve bee... See more

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Rated 1 out of 5 stars

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be... See more

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Rated 5 out of 5 stars

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

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Rated 5 out of 5 stars

Good service and excellent range of sizes and styles of jeans

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Rated 2 out of 5 stars

Fast delivery which is nice but when i went to make a return as the jeans were way to small for the size, i see that the return is priced at 22 punds while the shipping to me cost about 6.... Makes... See more

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Rated 1 out of 5 stars

The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec)... See more

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Rated 4 out of 5 stars

The jumpers I ordered were great the delivery time was unbelievably slow

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Rated 1 out of 5 stars

I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went t... See more

Company replied


Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store
  6. Youth Clothing Store

About Pepe Jeans London

Written by the company

Pepe Jeans London was born on Portobello Road in 1973. Native to the bustling streets of London, our brand lives and breathes the city’s diversity and eclecticism. Today, after almost half a century in the industry, we remain devoted to our original mantra and pledge to create the most exciting denim-led fashion in the world. Don’t forget to follow us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

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Rated 5 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Hermi,

How lovely to hear this! Thank you for your comment. We appreciate it.

We are pleased to hear you enjoy your experiences when shopping online with us, and we look forward to seeing you again soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Regards,
Pepe Jeans London Ambassadors Team👖

Rated 1 out of 5 stars

Very unhappy

I placed an order, paid for the goods and never received them.

March 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Jackie,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

In order to resolve this for you, we kindly ask that you contact us directly via store@pepejeans.com.

We look forward to hearing from you.

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Mr Samir Hassan (sam)

Company very good with costumes and sell products

March 2, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Samir,


Thank you for this review. We are thrilled to hear about this experience.


We hope to see you at our online store again really soon!


If you want to stay connected and find out all of our secrets, come join @PepeJeans!


We wish you a great day.


Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Grande efficienza e professionalità

Cordialità, efficienza, flessibilità e professionalità del personale

March 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Ciao Marilisa,

Siamo felicissimi di leggere la tua esperienza; ci hai rallegrato la giornata!

Ci auguriamo di poterti offrire lo stesso livello di servizio ogni volta che acquisterai da noi.

Buona giornata,

Pepe Jeans London Ambassadors Team💙

Rated 2 out of 5 stars

no free shipping

I was not entirely satisfied that the company did not refund the shipping costs I paid when I placed the order. Also, the sizes are small: 44 doesn't fit 44.

March 2, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Denys,

Thank you for your feedback.

Accept our most sincere apologies, as we aim to offer the best shopping experience possible.

Please note that the return information policy can be found on our website.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 👖

Rated 1 out of 5 stars

Parcel went missing

Parcel went missing. The only contact is a bot on WhatsApp. Absolutely disgusting. I was buying quite often now have to consider changing brand.

March 1, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Marcin.

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.

We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.
Kind Regards,
The Pepe Jeans London Team💙

Rated 5 out of 5 stars

Super fast shipping and nice prices.

Great price.

March 1, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Nino,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Good and cheap in the sale

Good and cheap in the sale

February 28, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Paul,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 3 out of 5 stars

Again the order came a week after the…

Again the order came a week after the expected delivery date,and the packaging is not very robust.

February 27, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Gordon,

Thank you for your feedback, it is very important to us.

Please, accept our most sincere apologies.

Our goal is to offer the best shopping experience possible.

Thank you for your understanding.

Kind regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

payment issues

I encountered payment issues with both of my orders. I contacted customer service and was told that the orders were actually unpaid even though they had been confirmed. I received both email and website confirmations for the orders, but there was no indication that the payment had failed, other than the absence of a payment notification from my bank. I was later informed that the orders would be automatically cancelled.

The problem was that I was unable to manually complete the payment afterwards, and customer service also said they could not cancel the orders directly from their side. I was advised to place the order again, but unfortunately the items I had ordered were the last units available, which meant I could not reorder them.

This was very frustrating because the system confirmed my orders without clearly notifying me that the payment had not gone through. By the time the issue became clear, the items were already unavailable. I hope the payment system can be improved so that customers are immediately informed if a payment fails, which would help prevent situations like this in the future.

February 27, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Chen,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

Rated 1 out of 5 stars

Very disappointing first experience…

Very disappointing first experience with the quality of Pepe Jeans.
I purchased a pair of Hatch jeans in summer 2025. After only about six months of very normal use — roughly once a week to the office — the jeans have already started ripping and will likely be unusable after a few more wears. This is by far the worst durability I have ever experienced with a pair of jeans.
I contacted customer service, but my claim was rejected. I was told that because the purchase was over six months ago, the fault should have appeared immediately and that the issue is likely due to “excessive use.” Wearing jeans once a week to the office is hardly excessive.
I bought Pepe Jeans because of their reputation as a proper jeans maker and because I had heard they manufacture jeans for other brands such as Hackett, which in my experience are very durable. Unfortunately, this pair lasted barely half a year.
Nice design, but extremely poor quality and disappointing customer service.

March 12, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Lanne,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be passing these comments onto the relevant team for review.

We are grateful for your understanding and for taking the time to leave us your thoughts.

Warm regards,

The Pepe Jeans London Ambassadors Team 💙

Rated 1 out of 5 stars

Warning to Pepe Jeans customers⚠️

Warning to customers⚠️
Purchased a pair of jeans from @PepeJeans online which tore after just one wear (not even washed).
Customer care says it's due to “usage & handling” and refuses replacement.
Is this the quality standard of Pepe Jeans products?
Sharing my worst experience to others
Extremely disappointing experience with Pepe Jeans.

I purchased a pair of jeans online from Pepe Jeans expecting the quality that the brand is known for. However, the jeans tore after wearing them only once and that too without even washing them.

When I raised a complaint with customer care and shared the photos and invoice, the company simply responded that the damage occurred due to “usage and handling” and not due to a manufacturing defect. This explanation is extremely difficult to accept when the product failed after just a single wear.

What is even more disappointing is the lack of customer support. Despite being a loyal customer of the brand, my request for a replacement or refund was rejected citing company policy.

A reputed brand should stand by the quality of its products and address genuine customer concerns instead of dismissing them.

I hope Pepe Jeans reviews such cases more responsibly in the future, because experiences like this seriously damage customer trust in the brand.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

all the best

the best ever

February 24, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hello Jessica!

How wonderful that everything met your expectations.

Kind regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

Worst service

Worst service. They donot have proper logistics service for exchange of products. Simply cheating the public.

March 9, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Vijaya,

Thank you for taking the time to share your feedback regarding your recent experience with Pepe Jeans London. We truly value your input and are sorry to hear that our logistics service for product exchanges did not meet your expectations.

We understand how frustrating it can be when things do not go as planned, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is incredibly important to us as it helps us identify areas for improvement and enhance our services for all our customers.

At this time, we can only offer you return and the option to place a new order. We appreciate your understanding in this matter and hope to provide you with a better experience in the future.

Best regards,
Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Excellent quality

Excellent quality, fit and sizing

February 21, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Mark,

We are so happy to hear that you have liked your products.

We hope you enjoy them.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

The Best

Exactly as described

February 21, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Michael,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

Delivery very slow rang you up nothing…

Delivery very slow rang you up nothing was done never will order again

February 19, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Karen,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be passing these comments onto the relevant team for review.

We are grateful for your understanding and for taking the time to leave us your thoughts.

Warm regards,

The Pepe Jeans London Ambassadors Team 💙

Rated 4 out of 5 stars

jeans and shirt came from Spain

jeans and shirt came from Spain, jeans completely wrong color and the material was pretty rough, the shirt is good, had to return jeans tho

February 18, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Viktor,

We appreciate your feedback and are glad to hear that you were satisfied with the shirt. However, we sincerely apologize for the inconvenience caused by the jeans being the wrong color and the material not meeting your expectations.

We strive to provide high-quality products, and your experience is important to us.

Best regards,
Pepe Jeans London Ambassadors Team 💙

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