Pepe Jeans London Reviews 75,045

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and fit of items like jeans and trainers. Many appreciate the stylish designs and comfort, often noting that products meet or exceed their expectations. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in good condition. However, some people were dissatisfied with aspects of the ordering and return processes. A few reviewers experienced issues with delayed or lost orders, and some found the tracking information to be unreliable. There were also occasional mentions of difficulties with sizing, leading to returns that were sometimes problematic or not straightforward.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the good feel and serious quality of... See more

Delivery service

People report positive experiences with delivery service, often praising quick delivery and good prices. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great clothing quality and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers report smooth returns, with one... See more

Based on these reviews

Rated 4 out of 5 stars

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me.... See more

Company replied

Rated 4 out of 5 stars

Piccadilly always fit really nicely. My favourite jeans by far. Please make them in a bleach denim for the summer. Only reduced 1 star for fact your delivery times are longer than other brands. 🙂

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Rated 4 out of 5 stars

I had several issues with the delivery company claiming they tried to deliver when they didn’t and then they lost the parcel. Pepe customer service spent a lot of time trying to figure out what had... See more

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Rated 4 out of 5 stars

I like the cords I have bought, I think I'm just a bit between sizes, I did order medium, they were too big, I've now got small and they might be a little tight, hopefully they ease off over wearing a... See more

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Rated 3 out of 5 stars

It was only 3 stars as your parcel tracking was diabolical. Your website site stated delivery within 3 to 5 business days. I orded and got the clothes sent to my brothers address as I live in Aust... See more

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Rated 4 out of 5 stars

jeans and shirt came from Spain, jeans completely wrong color and the material was pretty rough, the shirt is good, had to return jeans tho

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Rated 5 out of 5 stars

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the... See more

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Rated 5 out of 5 stars

I was fairly disappointed as I finally found the coat I had been looking for for months on Pepe Jeans, only to discover that the parcel had been lost and my size was no longer available. It was re... See more

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Rated 5 out of 5 stars

I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

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Rated 5 out of 5 stars

I really love Peppe Jeans trainers and wouldn’t shop anywhere else now. The styles and colours are great, and they’re very comfortable. The only downside is the sizing — I usually wear a 39 but have t... See more

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Rated 4 out of 5 stars

I’ve been a loyal customer of Pepe Jeans London for years, consistently impressed by the fit and quality of their jeans. While I’ve noticed a slight decline in both the cuts and overall craftsmanship... See more

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Rated 5 out of 5 stars

Excellent quality. Fast delivery. Easy returns. I will definitely order again. I would only wish some comments on the size of each product. I bought a blouse, pair of jeans and a dress. All size... See more

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Rated 5 out of 5 stars

from customer serves in the store to the delivery, everything was perfect. I've visited twice now. and had delivered two pair of shoes, they are both really nice. Female manager at the Carnaby stree... See more

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Rated 5 out of 5 stars

Great product, it's my second purchase, quality of jeans are amazing, size spot on, they last forever, my favourite brand

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Rated 5 out of 5 stars

Pepe Jeans is a great quality brand .customer support reply instantly to chat or email and whatever you order arrives on time . Love the brand ..especially their jeans and knitwear

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Rated 5 out of 5 stars

As always, fantastic service from “Pepe Jeans”. The delivery was incredibly quick and efficient, and everything arrived well packaged. The items are of consistently high quality, exactly as expected.... See more

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Rated 4 out of 5 stars

The package was not damaged and in good condition. The perfume is amazing and would recomend.

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Rated 2 out of 5 stars

Product is perfect, delivery experience is far from good. E mail said delivery was due 16th January. Tried to rearrange but not option. Actual delivery to door was initially 19th January. R... See more

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Rated 5 out of 5 stars

Great off white corduroy chinos fantastic quality and great price. They fit fantastically and have ordered a second pair.

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Rated 3 out of 5 stars

Again the order came a week after the expected delivery date,and the packaging is not very robust.

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Rated 5 out of 5 stars

Delivery is fast and agents reply to messages on facebook and email quite swiftly. I love this brand! From their footwear to clothes and accessories - everything !

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Rated 5 out of 5 stars

The order was completed and delivery excellent. I tried to make an unsuccessful attempt to return but sent an email to Pepe and received a prompt reply and advice on making a return.

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Rated 5 out of 5 stars

Service at the top level. No problem with return, all steps properly communicated. This is the way it should work...

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Rated 5 out of 5 stars

I love the brand and will be buying more clothes in the very near future. I love the style of clothing and various apparel they have. This is one of my latest favourite Brands

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Rated 5 out of 5 stars

My 3rd pair pepe jeans, fit great, look fantastic, last forever, definitely not my last purchase

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Rated 5 out of 5 stars

I was sceptical reading bad reviews about delivery, but it came exacly as it said on a tracking, it was very smooth, also the return with local provider and refund. Unfortubately I needed to return th... See more

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Rated 5 out of 5 stars

Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

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Rated 5 out of 5 stars

I have worn pepe jeans for about 15 years. Their jeans that fit me the best. Always good quality. The delivery partner in England isn"t good at all. I wish they could get a better one.

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Rated 1 out of 5 stars

Ordered a pair of jeans as a present and was supposed to have had them delivered before Christmas. Still no sign of them as of December 27th. Order was placed on December 13th. Update: By January 19... See more

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Rated 5 out of 5 stars

This company is quick, efficient and customer friendly. I also love their clothing.

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Rated 5 out of 5 stars

My order was delivered to store in the time frame given... Click n collect was seamless. Happy with my purchase.

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Rated 5 out of 5 stars

Everything went smoothly — payment, shipping, and delivery. Five stars. Nice!

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Rated 5 out of 5 stars

Excellent product. Always buy Pepe jeans as they fit me perfectly.

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Rated 5 out of 5 stars

It's easy to order and delivered quickly. Returns are also always handled smoothly.

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Rated 1 out of 5 stars

I have placed an order over two weeks ago and no information about it. Initially it said it should ship in 3 days. I contacted them through email and got a response that they will look into it, but a... See more

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Rated 5 out of 5 stars

I order a lot of times, all perfect fit and delivery is fast

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Rated 4 out of 5 stars

I bought Pepe Jeans as a replacement for my Levi’s… They are okay but not as good…

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Rated 5 out of 5 stars

Great servise and excellent products. Fast shipping to Croatia

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Rated 1 out of 5 stars

When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and t... See more

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Rated 1 out of 5 stars

My order still has not arrived. I appreciate we have had the Christmas holidays however when I ordered I did my realise my order was coming from Spain! I am therefore unable to comment on the pr... See more

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Rated 5 out of 5 stars

You have your brand name and you keep your line and this is very nice. Not extreme design and very elegant.

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Rated 1 out of 5 stars

Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve bee... See more

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Rated 1 out of 5 stars

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be... See more

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Rated 5 out of 5 stars

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

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Rated 5 out of 5 stars

Good service and excellent range of sizes and styles of jeans

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Rated 2 out of 5 stars

Fast delivery which is nice but when i went to make a return as the jeans were way to small for the size, i see that the return is priced at 22 punds while the shipping to me cost about 6.... Makes... See more

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Rated 1 out of 5 stars

The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec)... See more

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Rated 4 out of 5 stars

The jumpers I ordered were great the delivery time was unbelievably slow

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Rated 1 out of 5 stars

I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went t... See more

Company replied


Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store
  6. Youth Clothing Store

About Pepe Jeans London

Written by the company

Pepe Jeans London was born on Portobello Road in 1973. Native to the bustling streets of London, our brand lives and breathes the city’s diversity and eclecticism. Today, after almost half a century in the industry, we remain devoted to our original mantra and pledge to create the most exciting denim-led fashion in the world. Don’t forget to follow us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

5-star
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Rated 1 out of 5 stars

I returned 3 of the 5 items I bought…

I returned 3 of the 5 items I bought few days ago and just got now the full invoice again. It is confusing, I hope to receive the updated invoice in the next days.

January 28, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Ana,

Thank you for your review. We sincerely apologize for the confusion and inconvenience you experienced. There was an error in our system that resulted in all invoices being resent. We are working to correct this.

Best regards,
Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Excellent Range

Good service and excellent range of sizes and styles of jeans

January 28, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Adam

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Pepe Jeans London community.

We wish you a wonderful day.

Sincerely,

Pepe Jeans London Ambassadors Team

Rated 4 out of 5 stars

Great service during office hours but…

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me. The sales are a great way to stock up on my faithfulls.

January 25, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Teresa,

Thank you for this review.

We appreciate the feedback and will be passing these comments onto the relevant team for review.

We hope to see you at our online store again really soon!

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

Incompetent courier, non existent customer service

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be issued. Never had an issue with Pepe n the past, but the courier they are now using is appalling. To make matters worse, I told their customer service about my order experience and they don’t really seem to care, refund and move on. One loyal customer lost!

January 26, 2026
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Reply from Pepe Jeans London

Dear Garry,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

I didn't receive anything

I didn't receive anything,I've been waiting for the package for 2 weeks

January 25, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Victor,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Good quality

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

January 21, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Gema,

Thank you so much for your kind words regarding the quality and color of your items!

We are thrilled to hear that you are happy with the product itself.

We also appreciate your honest feedback regarding the sizing. We aim for the perfect fit, and comments like yours are incredibly helpful for other shoppers. For your next purchase, we recommend checking our Size Guide on the product page, as some of our collections feature a more tailored or "slim" fit that may feel smaller than standard.

If the fit is too uncomfortable, please remember that we offer a straightforward return and it's free.

We look forward to seeing you again soon!

Best regards,
Pepe Jeans London Ambassador Team 👖

Rated 5 out of 5 stars

Perfect lowrise jeans

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the only brand I’ve found that truly delivers on what “low-rise” means. I just hope they don’t change this style like they have in the past.

January 20, 2026
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Reply from Pepe Jeans London

Dear Valentina,

You made our day with your lovely review.

We are sure that the jeans look fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Perfect quality

January 17, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Eleonora,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Delivery is fast and agents reply to…

Delivery is fast and agents reply to messages on facebook and email quite swiftly. I love this brand! From their footwear to clothes and accessories - everything !

January 16, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Simone,

You made our day with your lovely review.

We are so proud to have members like you in our Pepe Jeans community.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience! Fast shipping, item as described, would buy again

January 15, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Prodromos,

We are so happy to hear that you have liked your products.

We hope you enjoy them.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Always great quality clothing and…

Always great quality clothing and modern styles. Always true to size.

January 14, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Sharon,

Thank you so much for your loyal support and the fantastic 5-star review! We are absolutely thrilled to hear that you’re loving our modern styles and the quality of our clothing. Your feedback truly means the world to us.

It’s especially wonderful to know that our sizing is working perfectly for you—consistency is something we strive for every day to ensure our customers have the best experience possible. We genuinely appreciate you taking the time to share your thoughts with us.

We look forward to seeing you again soon for your next find! If you have any additional questions or need further assistance, please don’t hesitate to reach out.

Best regards,

Pepe Jeans London Team 💙

Rated 5 out of 5 stars

Black midi satin dress

Clothes always fit nicely and of good quality

January 13, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Paula,

Thank you for your feedback. It is great to hear this.

We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.

Regards,

Pepe Jeans London Ambassadors Team

Rated 1 out of 5 stars

Long delay

Order 01/12/2026.
Τoday 01/27/2026 and I still haven't received the package!!!

January 12, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Niki,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 👖

Rated 5 out of 5 stars

Pepe Jeans London

I love the brand and will be buying more clothes in the very near future. I love the style of clothing and various apparel they have. This is one of my latest favourite Brands

November 28, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Ranjit


How great to hear this!


Thank you for sharing your experience with us; we look forward to welcoming you to our online store soon.


If you want to stay connected and find out all of our secrets, come join @PepeJeans!


Have a nice day,


Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London


Hallo Roy,

Wie schön, das zu hören!

Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben; wir freuen uns darauf, Sie bald in unserem Online-Store begrüßen zu dürfen.

Pepe Jeans London Ambassadors Team💙

Rated 3 out of 5 stars

We experienced some issues with the delivery, but it was resolved successfully

A little struggle to receive my order, but in the end all wel.
No comments on the product, very satisfied.

January 12, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Dave,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

Pepe Jeans London Ambassadors Team💙

Rated 2 out of 5 stars

Product is perfect

Product is perfect, delivery experience is far from good.
E mail said delivery was due 16th January.
Tried to rearrange but not option.
Actual delivery to door was initially 19th January. Royal Mail
I was at work,
Went for rearrange.
Conformation delivery to local post office 21st. Perfect.
Attempted delivery on 20th. Card telling me to rearrange.followed QR code, said delivery 23rd.
Pepe e mail confirmed 23rd.
Attempted delivery 21st card left again.
E mail later to say ready for collection at local post office.

January 10, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hello Sylvia!

Thank you for your comment, which helps us improve our service.

We sincerely apologise for any inconvenience caused.

Please allow us to review your case again and we will get back to you as soon as possible.

Thank you for your patience!

Kind regards,

Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Great servise and excellent products

Great servise and excellent products. Fast shipping to Croatia

January 9, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hola Melania,

Gracias por hacernos llegar este comentario.

Nos alegra saber que has tenido una experiencia tan positiva.

Si quieres que conectemos más y enterarte de todos nuestros secretos, ven y únete a @PepeJeans!

Te deseamos un maravilloso día,

Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Very pleased

This company is quick, efficient and customer friendly. I also love their clothing.

September 24, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Joanna,

You made our day with your lovely review.

We are sure that the item purchased looks fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 4 out of 5 stars

Good product

All good but delivery was slow considering you pay for it

January 8, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear David,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 👖

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