Pepe Jeans London Reviews 75,045

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and fit of items like jeans and trainers. Many appreciate the stylish designs and comfort, often noting that products meet or exceed their expectations. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in good condition. However, some people were dissatisfied with aspects of the ordering and return processes. A few reviewers experienced issues with delayed or lost orders, and some found the tracking information to be unreliable. There were also occasional mentions of difficulties with sizing, leading to returns that were sometimes problematic or not straightforward.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the good feel and serious quality of... See more

Delivery service

People report positive experiences with delivery service, often praising quick delivery and good prices. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great clothing quality and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers report smooth returns, with one... See more

Based on these reviews

Rated 4 out of 5 stars

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me.... See more

Company replied

Rated 4 out of 5 stars

Piccadilly always fit really nicely. My favourite jeans by far. Please make them in a bleach denim for the summer. Only reduced 1 star for fact your delivery times are longer than other brands. 🙂

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Rated 4 out of 5 stars

I had several issues with the delivery company claiming they tried to deliver when they didn’t and then they lost the parcel. Pepe customer service spent a lot of time trying to figure out what had... See more

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Rated 4 out of 5 stars

I like the cords I have bought, I think I'm just a bit between sizes, I did order medium, they were too big, I've now got small and they might be a little tight, hopefully they ease off over wearing a... See more

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Rated 3 out of 5 stars

It was only 3 stars as your parcel tracking was diabolical. Your website site stated delivery within 3 to 5 business days. I orded and got the clothes sent to my brothers address as I live in Aust... See more

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Rated 4 out of 5 stars

jeans and shirt came from Spain, jeans completely wrong color and the material was pretty rough, the shirt is good, had to return jeans tho

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Rated 5 out of 5 stars

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the... See more

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Rated 5 out of 5 stars

I was fairly disappointed as I finally found the coat I had been looking for for months on Pepe Jeans, only to discover that the parcel had been lost and my size was no longer available. It was re... See more

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Rated 5 out of 5 stars

I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

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Rated 5 out of 5 stars

I really love Peppe Jeans trainers and wouldn’t shop anywhere else now. The styles and colours are great, and they’re very comfortable. The only downside is the sizing — I usually wear a 39 but have t... See more

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Rated 4 out of 5 stars

I’ve been a loyal customer of Pepe Jeans London for years, consistently impressed by the fit and quality of their jeans. While I’ve noticed a slight decline in both the cuts and overall craftsmanship... See more

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Rated 5 out of 5 stars

Excellent quality. Fast delivery. Easy returns. I will definitely order again. I would only wish some comments on the size of each product. I bought a blouse, pair of jeans and a dress. All size... See more

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Rated 5 out of 5 stars

from customer serves in the store to the delivery, everything was perfect. I've visited twice now. and had delivered two pair of shoes, they are both really nice. Female manager at the Carnaby stree... See more

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Rated 5 out of 5 stars

Great product, it's my second purchase, quality of jeans are amazing, size spot on, they last forever, my favourite brand

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Rated 5 out of 5 stars

Pepe Jeans is a great quality brand .customer support reply instantly to chat or email and whatever you order arrives on time . Love the brand ..especially their jeans and knitwear

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Rated 5 out of 5 stars

As always, fantastic service from “Pepe Jeans”. The delivery was incredibly quick and efficient, and everything arrived well packaged. The items are of consistently high quality, exactly as expected.... See more

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Rated 4 out of 5 stars

The package was not damaged and in good condition. The perfume is amazing and would recomend.

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Rated 2 out of 5 stars

Product is perfect, delivery experience is far from good. E mail said delivery was due 16th January. Tried to rearrange but not option. Actual delivery to door was initially 19th January. R... See more

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Rated 5 out of 5 stars

Great off white corduroy chinos fantastic quality and great price. They fit fantastically and have ordered a second pair.

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Rated 3 out of 5 stars

Again the order came a week after the expected delivery date,and the packaging is not very robust.

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Rated 5 out of 5 stars

Delivery is fast and agents reply to messages on facebook and email quite swiftly. I love this brand! From their footwear to clothes and accessories - everything !

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Rated 5 out of 5 stars

The order was completed and delivery excellent. I tried to make an unsuccessful attempt to return but sent an email to Pepe and received a prompt reply and advice on making a return.

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Rated 5 out of 5 stars

Service at the top level. No problem with return, all steps properly communicated. This is the way it should work...

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Rated 5 out of 5 stars

I love the brand and will be buying more clothes in the very near future. I love the style of clothing and various apparel they have. This is one of my latest favourite Brands

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Rated 5 out of 5 stars

My 3rd pair pepe jeans, fit great, look fantastic, last forever, definitely not my last purchase

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Rated 5 out of 5 stars

I was sceptical reading bad reviews about delivery, but it came exacly as it said on a tracking, it was very smooth, also the return with local provider and refund. Unfortubately I needed to return th... See more

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Rated 5 out of 5 stars

Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

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Rated 5 out of 5 stars

I have worn pepe jeans for about 15 years. Their jeans that fit me the best. Always good quality. The delivery partner in England isn"t good at all. I wish they could get a better one.

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Rated 1 out of 5 stars

Ordered a pair of jeans as a present and was supposed to have had them delivered before Christmas. Still no sign of them as of December 27th. Order was placed on December 13th. Update: By January 19... See more

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Rated 5 out of 5 stars

This company is quick, efficient and customer friendly. I also love their clothing.

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Rated 5 out of 5 stars

My order was delivered to store in the time frame given... Click n collect was seamless. Happy with my purchase.

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Rated 5 out of 5 stars

Everything went smoothly — payment, shipping, and delivery. Five stars. Nice!

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Rated 5 out of 5 stars

Excellent product. Always buy Pepe jeans as they fit me perfectly.

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Rated 5 out of 5 stars

It's easy to order and delivered quickly. Returns are also always handled smoothly.

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Rated 1 out of 5 stars

I have placed an order over two weeks ago and no information about it. Initially it said it should ship in 3 days. I contacted them through email and got a response that they will look into it, but a... See more

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Rated 5 out of 5 stars

I order a lot of times, all perfect fit and delivery is fast

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Rated 4 out of 5 stars

I bought Pepe Jeans as a replacement for my Levi’s… They are okay but not as good…

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Rated 5 out of 5 stars

Great servise and excellent products. Fast shipping to Croatia

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Rated 1 out of 5 stars

When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and t... See more

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Rated 1 out of 5 stars

My order still has not arrived. I appreciate we have had the Christmas holidays however when I ordered I did my realise my order was coming from Spain! I am therefore unable to comment on the pr... See more

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Rated 5 out of 5 stars

You have your brand name and you keep your line and this is very nice. Not extreme design and very elegant.

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Rated 1 out of 5 stars

Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve bee... See more

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Rated 1 out of 5 stars

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be... See more

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Rated 5 out of 5 stars

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

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Rated 5 out of 5 stars

Good service and excellent range of sizes and styles of jeans

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Rated 2 out of 5 stars

Fast delivery which is nice but when i went to make a return as the jeans were way to small for the size, i see that the return is priced at 22 punds while the shipping to me cost about 6.... Makes... See more

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Rated 1 out of 5 stars

The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec)... See more

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Rated 4 out of 5 stars

The jumpers I ordered were great the delivery time was unbelievably slow

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Rated 1 out of 5 stars

I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went t... See more

Company replied


Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store
  6. Youth Clothing Store

About Pepe Jeans London

Written by the company

Pepe Jeans London was born on Portobello Road in 1973. Native to the bustling streets of London, our brand lives and breathes the city’s diversity and eclecticism. Today, after almost half a century in the industry, we remain devoted to our original mantra and pledge to create the most exciting denim-led fashion in the world. Don’t forget to follow us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly — payment, shipping, and delivery. Five stars. Nice!

January 4, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London




Dear Tomasz,
Thank you so much for your wonderful review!

We're thrilled to hear that everything went smoothly with your payment, shipping, and delivery.

Your five-star rating means a lot to us. If you ever need anything in the future, we're here to help. Thanks again for choosing us!

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Simple to place an order,good…

Simple to place an order,good communication,quick delivery,good quality clothing

January 6, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Andrew,

We appreciate your feedback and value your opinion; we are listening to you!

Likewise, we are happy to hear that you and your family are happy with our products. We strive to offer our customers the most modern designs with the best quality.

Regards,

Hackett London Ambassadors Team 🎩

Rated 5 out of 5 stars

great jeans

great jeans - excellent fit - great value

January 6, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Cher Mike,

Merci beaucoup pour votre commentaire élogieux !
Nous sommes ravis d'apprendre que votre expérience a été si positive.
Votre satisfaction est notre priorité, et vos retours positifs nous motivent à continuer d'offrir le meilleur à nos clients.

Si vous souhaitez en savoir plus et découvrir tous nos secrets, rejoignez-nous sur @PepeJeans!
Passez une excellente journée,

L'équipe des ambassadeurs Pepe Jeans London 💙

Rated 5 out of 5 stars

Easy and great fit!

Easy, quick and right fit!

January 6, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello There!

You made our day with your lovely review.

We are sure that the jeans look fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Best jeans

My 3rd pair pepe jeans, fit great, look fantastic, last forever, definitely not my last purchase

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Magdalena,

You made our day with your lovely review.

We are sure that the jeans look fantastic on you!

We are so proud to have members like you in our Pepe Jeans community.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 4 out of 5 stars

I like the cords I have bought

I like the cords I have bought, I think I'm just a bit between sizes, I did order medium, they were too big, I've now got small and they might be a little tight, hopefully they ease off over wearing and washing.

January 4, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Fiona,

Thank you for this review.

We hope to see you at our online store again really soon!

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

We wish you a great day.

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Renos!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.


Kind regards,

Hackett London Ambassador Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Brigid!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 5 out of 5 stars

Quick and easy

It's easy to order and delivered quickly. Returns are also always handled smoothly.

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Jacob!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 5 out of 5 stars

Excellent quality, fast delivery, not always true to size.

Excellent quality.
Fast delivery.
Easy returns. I will definitely order again. I would only wish some comments on the size of each product. I bought a blouse, pair of jeans and a dress. All size M (jeans size 28) but the dress ran too small, felt like an XS. If there was written that it rans small, I would have purchased in L. Other than that products well packaged, and delivery was fast. I will order again!

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Christina!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

Usually sizes are correct, not this time…

The sizes are always correct with this brand. Until this time I ordered jeans and the size was just so much different from the same jeans I had before. Not just one size, but maybe two or three sizes lower. So I had to return the jeans, unfortunately.

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Gaston,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

Rated 4 out of 5 stars

Piccadilly bootcut - a favourite

Piccadilly always fit really nicely. My favourite jeans by far. Please make them in a bleach denim for the summer. Only reduced 1 star for fact your delivery times are longer than other brands. 🙂

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Karen!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

Impossible to contact Pepe or the delivery company

I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went to a website that said the delivery wasn't recognised even though I have tracking information for it up to 9/1/26. Pepe Jeans are uncontactable apparently outside 9-6pm Monday - Friday and yet it is 5.30 on a Friday... Poor unreliable customer service from both Pepe and GPS. Have used Pepe for years but this is pathetic.

January 16, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Clare,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be passing these comments onto the relevant team for review.

Please reach out to us at: store@pepejeans.com, and we can help resolve any issues you may have.

We are grateful for your understanding and for taking the time to leave us your thoughts.

Warm regards,

The Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Delivery and Refund

Delivery and Refund When Needed

January 1, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Teresita,

How lovely to hear this! Thank you for your comment. We appreciate it.

We are pleased to hear you enjoy your experiences when shopping online with us, and we look forward to seeing you again soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Regards,
Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Love the trainers, sizing could be better

I really love Peppe Jeans trainers and wouldn’t shop anywhere else now. The styles and colours are great, and they’re very comfortable. The only downside is the sizing — I usually wear a 39 but have to order a 41, so it can take some time to get the right fit.

January 1, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Ewelina,

How lovely to hear this! Thank you for your comment. We appreciate it.

We are pleased to hear you enjoy your experiences when shopping online with us, and we look forward to seeing you again soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Lucia,

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.

We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.

Kind Regards,
The Pepe Jeans London Team💙

Rated 5 out of 5 stars

impressive

December 30, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Tinashe!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 5 out of 5 stars

the best ever

December 31, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Konstantinos,

We appreciate your comments and feedback regarding our brand.

We kindly ask you to follow our social media profiles.

Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Great off white corduroy chinos…

Great off white corduroy chinos fantastic quality and great price.

They fit fantastically and have ordered a second pair.

December 30, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Quentin,

How great to hear this!

Thank you for sharing your experience with us; we look forward to welcoming you to our online store soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a nice weekend,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

When the trainers finally arrived they…

When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and terrible tracking facilities from their first courier (GLS) as they could not recognise a UK postcode. Could not contact a human, all automated and then it was passed off to Parcelforce who again were not forthcoming with updates. Parcel received 06.01 without warning. Couldn’t get through to anyone at Pepe either

January 6, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Nicole,

Thank you for your comment. We sincerely apologise; our goal is always to offer the best experience and we regret not having achieved this on this occasion.

In order to help you resolve this issue, we need to locate your order, as it does not appear in our system with the current information.

Please write to us at store@pepejeans.com providing your order number or purchase email so that we can investigate what happened.

Thank you for your patience and understanding.

Kind regards,
Pepe Jeans London Ambassador Team 💙

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