When the trainers finally arrived they…
When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and terrible tracking facilities from their first courier (GLS) as they could not recognise a UK postcode. Could not contact a human, all automated and then it was passed off to Parcelforce who again were not forthcoming with updates. Parcel received 06.01 without warning. Couldn’t get through to anyone at Pepe either
Reply from Pepe Jeans London
Dear Nicole,
Thank you for your comment. We sincerely apologise; our goal is always to offer the best experience and we regret not having achieved this on this occasion.
In order to help you resolve this issue, we need to locate your order, as it does not appear in our system with the current information.
Please write to us at store@pepejeans.com providing your order number or purchase email so that we can investigate what happened.
Thank you for your patience and understanding.
Kind regards,
Pepe Jeans London Ambassador Team 💙