Impossible to contact Pepe or the delivery company
I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went to a website that said the delivery wasn't recognised even though I have tracking information for it up to 9/1/26. Pepe Jeans are uncontactable apparently outside 9-6pm Monday - Friday and yet it is 5.30 on a Friday... Poor unreliable customer service from both Pepe and GPS. Have used Pepe for years but this is pathetic.
Reply from Pepe Jeans London
Dear Clare,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be passing these comments onto the relevant team for review.
Please reach out to us at: store@pepejeans.com, and we can help resolve any issues you may have.
We are grateful for your understanding and for taking the time to leave us your thoughts.
Warm regards,
The Pepe Jeans London Ambassadors Team 💙